Grapevine Ford

Dreadful I went in for an oil change, and was harassed by one of the more senior guys in the service department who was training the gentleman who was supposed I went in for an oil change, and was harassed by one of the more senior guys in the service department who was training the gentleman who was supposed to be helping me out until I agreed to buy new tires. I told him I had to be back in a couple of weeks and we could discuss it then, but he continued to push and refused to accept my answer. He told me my oil change was free because I had paid for the MPP Care Coverage (which I still have the paperwork for), then turned around and charged me $38 for it. I was also charged $24.50 for "customer pay environmental disposal fees for repair order," when I did not have any repairs done, and had already been charged separately for the tire disposal. They also did not document the required "DOT number" on all four of my tires for the extra protection I had purchased, despite charging me for it on the previous page. I was barely even given enough time to see where I needed to sign before they were rudely rushing me out the door. TLDR; If you're thinking of getting your vehicle serviced here, I'd recommend looking elsewhere unless you'd like to get charged more than you were expecting, and be talked down to by people who don't listen. More

MARY RAMSEY'S NEW CAR Had the 2018 MKC serviced while on vacation in Texas. Needed the first oil change and saw Ms. Bridget Aley and everything was OUTSTANDNG. She was Had the 2018 MKC serviced while on vacation in Texas. Needed the first oil change and saw Ms. Bridget Aley and everything was OUTSTANDNG. She was very helpful in every way and my experience could not have been better. GREAT facility and professional employees. Thanks. More

Dealership review I have purchased three new Fords from Grapevine Ford. Craig O’Neal has been awesome to work with.Always courteous, knowledgeable, takes time to demo d I have purchased three new Fords from Grapevine Ford. Craig O’Neal has been awesome to work with.Always courteous, knowledgeable, takes time to demo different cars, and searches for all the available discounts. I highly recommend Craig O’Neal and Grapevine Ford. More

Bad Follow-up Communication Update - I received a call from Jason on Tuesday. He apologized for not calling sooner. We had a nice conversation about the broken part, etc. I am ch Update - I received a call from Jason on Tuesday. He apologized for not calling sooner. We had a nice conversation about the broken part, etc. I am changing my rating from one star to four. If Grapevine Ford’s service department breaks something on your car, don’t expect to hear from them again. After using another Ford dealership for twelve years, I thought I’d try Grapevine Ford to service my 1992 Cougar, a car for which it is difficult to find some parts. Grapevine Ford’s service seemed OK the first time around when they mainly replaced some front end parts for over $2400. Jason’s final text communication did seem a bit abrupt, however. Then, the following week, a small part fell loose from the front of the car. I returned to the dealership a few weeks later to address the front end part that fell loose and to install a door lock switch. I also wanted to take a look at the right door latch which was missing a small foam seal. Was it inside the door? Could they get a new one? Jason looked and saw where it was missing. The next day, the plastic surrounding the door latch was loose, apparently broken. Jason looked at it, went to find the technician and retuned to say he had left for the day. Jason told me he would call me the next day. Not hopeful they would be able to replace the plastic part, I was reassured by Jason’s promise to call me; I would at least hear whether the technician wanted to take responsibility. And I would hear whatever their policy is pertaining to the situation. When I got home, I texted Jason with a link to the part on eBay, in case the information was helpful to him in any way - showing the value and availability of the part. The following day (Saturday), no call from Jason. I texted again and called and left a voice mail asking whether Jason was able to speak to the technician. No reply. I texted again, saying that I had left a voice mail. No reply. One would think that with the dealership having your email address and phone number with text capability, communication would be great. The only thing I got from Jason were their regular canned texts - “…the satisfaction with your current service experience is important…,” “…thank you for trusting us with your vehicle…,” “…please answer one simple question about your satisfaction…,” “…take 30 seconds and tell us about your experience…” OK, well, you asked for reviews…First, I found Stephanie Maggio’s email address to briefly describe my experience prior to writing this review. I sent her a screen shot of my texts and the canned responses. She promptly answered (on Sunday), thanked me for contacting her “…before filling out the survey…” and said she would forward my email to their service manager “…so that he is aware of what is happening.” The following day, no call or any other response. So I can only imagine what their company policy is in this situation. Apparently, it’s just to dismiss the customer’s concerns and completely cease communication. The broken plastic part and how to make repairs is not really important in this situation. I was able to glue it. If it comes apart again, I can find a replacement. The problem is the lack of communication. Here are some suggestions for Jason and his service manager to consider for the future - Call the customer and say, “I’m sorry that we broke your interior part. It’s our policy to not do anything else for you. Have a good day.” Or, “I’m sorry. We don’t think we broke the part and we can’t help you further.” Or, “I’m sorry that we broke your part. We want to give you $5.00 off on your next oil change.” Use your imagination; there are many possibilities. My plan at this point is to return to the Ford dealership I previously used for twelve years to service the Mustang I bought from them. Maybe I’ll take a look at their inventory to see whether they have another one. More

Great people Overall it was a really easy process and great staff who was very helpful! Cody Austin was great to work with. I would recommend them. Overall it was a really easy process and great staff who was very helpful! Cody Austin was great to work with. I would recommend them. More

Very nice and friendly to work with Chase and Kyle where great to work with and enjoyed the buying experience. Really like the edge and everything it has. Thanks for a great buying exper Chase and Kyle where great to work with and enjoyed the buying experience. Really like the edge and everything it has. Thanks for a great buying experience More

Pleasant Down to Earth Devin Bear helped us from start to finish and we had a perfect 5 star experience with him. Everything he stated came true and we are customers for lif Devin Bear helped us from start to finish and we had a perfect 5 star experience with him. Everything he stated came true and we are customers for life. More

Satisfactory customer service The service Department is committed to helping their customers feel comfortable. Very knowledgeable about the problems that arise. Pleased with the s The service Department is committed to helping their customers feel comfortable. Very knowledgeable about the problems that arise. Pleased with the services received anytime I’m there. More

Service is Excellent and everyone treat you with respect Service was excellent and everyone treated my daughter with respect. They also checked my brakes at no extra charge And washed the car. This is the o Service was excellent and everyone treated my daughter with respect. They also checked my brakes at no extra charge And washed the car. This is the only dealership I would recommend. More

Service Jason was professional and efficient had to leave while I waited but made sure I knew who was going to following up for him. Was seamless Thanks Jason was professional and efficient had to leave while I waited but made sure I knew who was going to following up for him. Was seamless Thanks More