Grapevine Ford

Oil Change Stopped in for a Quick oil change and state inspection. Fast service and upfront pricing. Free car wash. No issues with anything. I’ll be back. Stopped in for a Quick oil change and state inspection. Fast service and upfront pricing. Free car wash. No issues with anything. I’ll be back. More

Honest and straightforward Quick to test drive and negotiate a fair deal would go back again to this locations friendly and courteous. good selection. Highly recommend. Try Quick to test drive and negotiate a fair deal would go back again to this locations friendly and courteous. good selection. Highly recommend. Try them out More

Oil change Grapevine ford and their service department was an excellent experience. Andrew the service manager was very thorough and produced my vehicle in the t Grapevine ford and their service department was an excellent experience. Andrew the service manager was very thorough and produced my vehicle in the time he told me it was going to be ready. More

Customer service Very professional management personnel putting the service of customers first. Wide range of selection of excellent used cars and trucks and different Very professional management personnel putting the service of customers first. Wide range of selection of excellent used cars and trucks and different types/models. They offered me the selected vehicle to inspect and test drive jointly with one of their salesman prior to purchase. More

Excellent service My service agent Robert Lenininger went about and beyond representing my needs to repair my car. The only delay was convincing ford corporate to step My service agent Robert Lenininger went about and beyond representing my needs to repair my car. The only delay was convincing ford corporate to step to the plate and cover an obviously defective part to be replaced at no cost to me. More

They wouldn’t address the problem Miguel called me multiple times asking for the same information. They did not look at the issue of noise coming from my gas tank. Even though I had th Miguel called me multiple times asking for the same information. They did not look at the issue of noise coming from my gas tank. Even though I had the same problem less than 2 years ago and they repaired it and could pull it up in the system. They decided that they wanted to look at my engine and attempted to try to convince me that the issue it was due to an engine issue but wasn’t too sure about that. Decided to take my car somewhere else! I’ve been going to this location since 2013; however, I never visit this location again More

Fell in love the moment I saw my car. From moment I saw car wanted to get in and enjoy the ride. Sandy was great from initial phone contact to setting up the phone app. From moment I saw car wanted to get in and enjoy the ride. Sandy was great from initial phone contact to setting up the phone app. More

Taken Advantage Of Have two ford vehicles, one purchased at Grapevine Ford. Since it is the closest Ford dealer to me, I have always taken both cars to them for anythin Have two ford vehicles, one purchased at Grapevine Ford. Since it is the closest Ford dealer to me, I have always taken both cars to them for anything and everything. My hope was that I would be working with trustworthy people that won't try and take advantage of me, in hopes I'll buy my future vehicles here. That was my plan. Check engine light came on my truck, inside my 100k mile warranty. Without getting a call, I received my inspection results via email survey type thing called AutoPoint. There were 9 items totaling $2,700. In order to see the second item, you had to either accept or decline the first item (worth $650).. all while my truck is with them. Imagine clicking "Accept" on 9 items totaling $2,700 in order to see all of the items they've suggested. I took this exact list (who knows if I even needed all 9 items) to a highly rated auto service nearby. These 9 items totaled $750 there. I was in every other month and there were many people who I thought I developed a relationship with and could trust. However, it is very disappointing to me that I cannot continue to take my Ford vehicles to my nearest Ford dealer because they are focused on sales instead of service. I hope one day their model will change to become more service based. Big bummer having to break up with them. More

Oil change I was in for an oil change and tire rotation without an appointment. They squeezed me in anyway in less than an hour. Great service. Thanks I was in for an oil change and tire rotation without an appointment. They squeezed me in anyway in less than an hour. Great service. Thanks More

Fantastic. Our experience was great. In and out with no hassle the dealership was great and our sales person was even better Will buy from them again Our experience was great. In and out with no hassle the dealership was great and our sales person was even better Will buy from them again More