Grapevine Ford

Sales and service We purchased the new vehicle and the salesman told us that he included a service plan at no additional charge. We attempted to have service completed We purchased the new vehicle and the salesman told us that he included a service plan at no additional charge. We attempted to have service completed and was told that no service plan existed. Took the vehicle in for warranty work. The vehicle remained for over 2 months. The service department was terrible about keeping us updated. Said they were waiting for a part. I checked other dealerships and found that the part was in stock More

Pete Rochelle is probably the best service advisor I've ever delt with. My last 6 cars were Mercedes from park place. I get that same level of service with Pete an is probably the best service advisor I've ever delt with. My last 6 cars were Mercedes from park place. I get that same level of service with Pete and his team. More

Full Service Oil Change Everything was smooth and was quicker than expected. Pete was exceptional and professional and took care of all needed requirements as well as expla Everything was smooth and was quicker than expected. Pete was exceptional and professional and took care of all needed requirements as well as explaining other available options. More

Service is always Excellent Although all the services went well ! Unlike my previous vists to the dealership ! This advisor did not offer explanations of my other concerns on th Although all the services went well ! Unlike my previous vists to the dealership ! This advisor did not offer explanations of my other concerns on the vehicles unless I asked the question ! She was not very friendly or outgoing ! I am going to skip her next time. All other services were exceptional More

Great customer service Always have a good visit. Pete In quick lube is always friendly and fast. Let’s me know what I need to keep me up to date on maintenance. Always have a good visit. Pete In quick lube is always friendly and fast. Let’s me know what I need to keep me up to date on maintenance. More

Airbag recall Great service from Jody McPhail and my car was ready the same day I took it in. Everything was very easy and efficiently handled. Great job! Great service from Jody McPhail and my car was ready the same day I took it in. Everything was very easy and efficiently handled. Great job! More

Service you can count on Quick and easy! Great communication! Having to take your vehicle in for service because of a mechanical failure it’s always an inconvenience. But gr Quick and easy! Great communication! Having to take your vehicle in for service because of a mechanical failure it’s always an inconvenience. But grapevine Ford was able to turn it into a positive experience. You can’t say that about many dealerships. Thank you Bryan for your help in resolving this issue to my satisfaction. I’ll be back. More

Transmission Flush service It was nice for the first time in awhile I actually got my car in and was done in about 1 1/2 hours the only thing we didn’t get a call when it was do It was nice for the first time in awhile I actually got my car in and was done in about 1 1/2 hours the only thing we didn’t get a call when it was done we just happened to show up and check. It was lunch time so the tech may have been gone to lunch we didn’t see him again. More

Helpful, Quick, Thorough My transmission had gone out. Bryan at Grapevine Ford helped me diagnose the problem, and ensured that the work would be covered by the extended warra My transmission had gone out. Bryan at Grapevine Ford helped me diagnose the problem, and ensured that the work would be covered by the extended warranty. I dropped off the car after lunch, and it was done and ready to go by 9am the next day, with a complimentary cleaning! They even took care of another unrelated recall issue I wasn’t aware of. More

From 5 to 4stars I’ve always had great service until my latest visit. My wife took the car in with an appointment expecting a 3 hour wait according to the dealer websi I’ve always had great service until my latest visit. My wife took the car in with an appointment expecting a 3 hour wait according to the dealer website. When she arrived she was told it would be more like 6 hours because there were 2 cars ahead of her for the same service. We live 50 miles away so she was given a rental as a one time curtesy. The Zaktek coating must be applied every six months. I hope this doesn’t become a habit, an appointment doesn’t mean first come first served, especially when you’re a half hour early. More