Grapevine Ford

Pleasant intriguing Helpful nFriendly They are willing to help you go to the longest length very patient no matter how your situation is or your credit my igiving you great hopes and I am They are willing to help you go to the longest length very patient no matter how your situation is or your credit my igiving you great hopes and I am willing to help and working hard to help you i’m very patient polite in the whole transition and she did you would respect always smiling reading you so I would recommend my friends family does this dealership with my experience Chris alasamaya CHRIS was very detail and show me the vehicle if I had any questions and also Nick he was so great also I had some questions he answered it he was he did a great deal in customer service all smiling talking my experience was Wonderful and also I have my daughter dear so it made it they made it very easy for me and her More

Professional, attentive, patient & honest! I needed to replace my SUV fairly quickly but at the same time did not want to be “sold” into something I’d regret later. After visiting other dealer I needed to replace my SUV fairly quickly but at the same time did not want to be “sold” into something I’d regret later. After visiting other dealers just to look around & window shop a little, I dropped by Grapevine Ford & had the good fortune to meet Mr. Jeff Moore. He wrote down everything that I mentioned I was looking for, was very patient & friendly, & then we looked at several SUV’s that matched exactly what I wanted. Jeff then helped explain the many purchase & financing options, made the process easy to understand & choose from, & was the most helpful, friendly & professional consultant I’ve ever had the pleasure to work with. Jeff is invaluable to the company, and is insuring his customers will return to Grapevine Ford again & again! More

Always good service. Have been going to Grapevine Ford for service for a number of years. They always deliver good results in the time promised and maintain contact to ke Have been going to Grapevine Ford for service for a number of years. They always deliver good results in the time promised and maintain contact to keep me informed during the process. Would highly recommend. More

Found what I was looking for Spent hours online researching vehicles and looking for cars. This was the best deal I found, and the salesman was understanding about my waiting for Spent hours online researching vehicles and looking for cars. This was the best deal I found, and the salesman was understanding about my waiting for check from selling handicap van. More

Great customer service -miguel and ana Miguels customer service is superb at Grapevine lincoln Thank you for getting my navigator in and fixed, z-tel and getting me the loaner as i histor Miguels customer service is superb at Grapevine lincoln Thank you for getting my navigator in and fixed, z-tel and getting me the loaner as i historically have had. Truly appreciate god d service. Have a blessed week More

Miss leading sales bye Salesman, Management and finance dept We put 10,000.00 car and we were over charged bye 10,000.00. Also, we were mislead on options on car. We ended up with a car with basics and paid for We put 10,000.00 car and we were over charged bye 10,000.00. Also, we were mislead on options on car. We ended up with a car with basics and paid for Gap insurance that we didn’t need! I think they took advantage that we were older. Never will I buy a car from here again! More

Oil change Very pleased with previous visit to Grapevine Ford. Andrew Shannon was very helpful in getting my car set up for an appointment. When arrived I was gi Very pleased with previous visit to Grapevine Ford. Andrew Shannon was very helpful in getting my car set up for an appointment. When arrived I was given the option to take a shuttle and updated often about the status of my vehicle being serviced. More

Take your business somewhere else Can I give zero stars? If Ford ever wondered why they are losing brand value to the Japanese brands I have the reason. I’ve purchased three Toyota’s i Can I give zero stars? If Ford ever wondered why they are losing brand value to the Japanese brands I have the reason. I’ve purchased three Toyota’s in 18 years and have put over 400K miles on them. I decided to purchase a NEW truck for the first time ever. I settled on the nearly 80K Ford Raptor as a 40th present to myself. At 6000 miles I started having oil pressure issues and transmission issues. The dealer I purchased it from said I should bring it in. I did that at 8,000 miles. I brought it in and must say that Grapevine Ford must be the worst service organization. The service group was lightly staffed on that day and had to search for someone to give my truck to. The two service managers were not around, but I grabbed their cards. I left messages with both of them. One never called me back and the other’s VM says it’s broken so I need to text him, which I did. While I was waiting around I asked for some water and was told “there is a water fountain inside.” No attempts to say “let me go get that or offer a bottle water.” No attempts to go the extra mile when I clearly have major issues. The manager and I spoke on Monday and when I asked him about a loaner his response was “Did you buy that with the warranty?” Wow! Didn’t realize I needed to do that as I never bought a new car and quite frankly never had an issue with one of the Toyota’s in all those years. I would expect that you spend $80K on a car that would be the least they would do when it’s determined I have head gaskets and transmission issues four months after purchase. I Ubered for a week and had great customer service. Upon picking it up on Friday I got in to find they had driven it for about 40 miles based on the paperwork. Did they fill it up with gas after making the repairs? Nope. Did they even wash it with all the dirt from having service guys all over it. No again. I asked about it and the response was astounding. “If you were my customer I would have made sure it was washed.” Really? So, the 80K I spent at Ford doesn’t constitute me as your customer. Ford just doesn’t get it. Fact is I WAS your customer, but will never return to Grapevine Ford let alone purchase another Ford. More

Used Grapevine Lincoln 2x in May. Excellent service staff. Complete satisfaction with work performed and great personal interaction with service staff. Work performed in reasonable time. Utilized longer vehicl Complete satisfaction with work performed and great personal interaction with service staff. Work performed in reasonable time. Utilized longer vehicle during first service visit for overnight. More

Purchase of new vehicle The customer service was excellent except for my experience with finance. They try and push these extended vehicle service agreements on you and don’t The customer service was excellent except for my experience with finance. They try and push these extended vehicle service agreements on you and don’t want you to leave without the purchase of one. I was told if I sign up for it I could cancel anytime and my monthly payments would adjust. Turns out you can cancel but the monthly payments stay the same. That was not what I was told by Kyle. Suffice to say after speaking to him afterwards I am very disappointed and was told it was miscommunication. I know what I heard because I asked several times about cancellation. Buyers need to be aware of this. That is poor service to customers. I didn’t appreciate his condescending tone on the phone with me either. More