Grapevine Ford

Promises Not Kept I was very pleased with the transaction up through the paperwork. Everything after that has been a nightmare. Multiple items have not been finished, b I was very pleased with the transaction up through the paperwork. Everything after that has been a nightmare. Multiple items have not been finished, but the most frustrating are the powder coated wheels. The dealer offered this to “close” the deal and provided an IOU b/c they wanted me to come back later and have multiple items completed. Now they will not schedule the work. Additionally, no member of management will speak with me, return an email, or call me back. This dealership will pressure you to close and then will not deliver. It seems like this is standard practice the way people answer the phones and explain why management are too busy to take a call. I would stay away from Grapevine Ford at all costs. More

Good service, superior customer service Professional, gave me options, good suggestions, Very through. Look at future needs. Made me feel welcome and a valued customer. Over all assessme Professional, gave me options, good suggestions, Very through. Look at future needs. Made me feel welcome and a valued customer. Over all assessment of vehicle and engine condition More

Very convenient and timely I was well informed of the process and schedule. Everyone was very helpful. They took care of picking up my car, serviced it and brought it back witho I was well informed of the process and schedule. Everyone was very helpful. They took care of picking up my car, serviced it and brought it back without any problems. More

Great service I took my car in to have my armrest replaced in the backseat of my vehicle. They had a loaner car waiting for me when I arrived. It took all day for t I took my car in to have my armrest replaced in the backseat of my vehicle. They had a loaner car waiting for me when I arrived. It took all day for the replacement to be done and was called to inform me of that. Bridget Aley told me that I could wait until the next day to bring the loaner back because traffic was heavy at that time. She was very courteous and kind and was thinking of my wellbeing. When I arrived the next morning my car was clean inside and out. Excellent service! Thanks Bridget! More

Fast and Easy oil change Alfredo and Pete are always on top of their game. They made today's oil change fast and easy. I use Grapevine Ford for all of my vehicles. Alfredo and Pete are always on top of their game. They made today's oil change fast and easy. I use Grapevine Ford for all of my vehicles. More

Great salesman Tonyo T was great. Was knowledgeable and very focused on our car needs. Well done. The new SUV was exactly what we were looking for! Tonyo T was great. Was knowledgeable and very focused on our car needs. Well done. The new SUV was exactly what we were looking for! More

They get it done. Great service all the time. They get you in and out as quick as they can and make you feel comfortable while there. I’ll be back. Great service all the time. They get you in and out as quick as they can and make you feel comfortable while there. I’ll be back. More

Excellent service. Andrew was so helpful and made the buying experience and took it another level. Very easy to buy a truck for a 2019 king Ranch. Andrew was so helpful and made the buying experience and took it another level. Very easy to buy a truck for a 2019 king Ranch. More

Worst dealership experience ever I purchased a used vehicle here 6 months ago. Terrible experience from the beginning. Completely lied to by the Finance Manager. Multiple things wr I purchased a used vehicle here 6 months ago. Terrible experience from the beginning. Completely lied to by the Finance Manager. Multiple things wrong with the vehicle that were never repaired to my satisfaction. Major repairs required after 2 months, had to take it back. Caliper bolt was left loose or out, caliper came loose going down the highway causing loss of fluid and complete brake failure. Did not repair the vehicle correctly again. Now they have had my vehicle for several weeks and I cannot even get anyone to call me back or give me an update. The Customer Loyalty Director will not call me back or answer my email. Terrible customer service from the beginning and it just gets worse. The entire dealership and management seems to not care at all about the lies or the poor workmanship from the service department. I highly recommend you take your business to another dealership. More

Excellent Service and excellent deal. The sales person, Bear, was very helpful. The finance guy, Zach, was very transparent. Overall, it was a great experience buying this vehicle when nor The sales person, Bear, was very helpful. The finance guy, Zach, was very transparent. Overall, it was a great experience buying this vehicle when normally the experience of buying a car, is not. There was no upselling at all. Everything that was considered an upsell, was presented as an option. Great experience. Transparency is key in my eyes; to fully know what is being purchased. It was there and they were key on focusing on what was important to me, and not placing importance on what is key to them. More