Grapevine Ford

Excellent Service Andrew helped us today and i can’t say enough about his service. It’s a very nice change from our experiences with other ford dealerships. He was pe Andrew helped us today and i can’t say enough about his service. It’s a very nice change from our experiences with other ford dealerships. He was personable, respectful and very knowledgeable. We will definitely come back to grapevine ford because of Andrew’s service. Thank you! More

Premier service Andrew Shannon is on top of his game. He is responsive, efficient and thorough. He is the service individual you want to come back to. Definitely ask Andrew Shannon is on top of his game. He is responsive, efficient and thorough. He is the service individual you want to come back to. Definitely ask for him. More

Too long and complicated buying process Was ready to buy after 30 min. Took another 4 + hours to close the deal. Most of the time sitting and waiting for management feed back on our request. Was ready to buy after 30 min. Took another 4 + hours to close the deal. Most of the time sitting and waiting for management feed back on our request. Tanner was green but very nice and did his best to keep us happy. After a little more experience he willbe a very good sales person. It wasnt the people it was the companies process that is bad, bad , bad,.. Went to closing with very nice finance guy. Went allot smother but when i got home, realized I was sold a auto detail finishing product for both exterior and interior that I was never told about. Nor was I expecting to be charged for the auto detailing. An extra $400 for a product i didnt want or need. Every step if the process was trying to sell me something other than the car i wanted to buy. Was denied a chance to put a large deposit down so i could obtain my own financing. Most likly wont do business here again. More

Longer wait then told Eddie did a great job for me considering the repair took much longer than I had originally been told thanks to Eddie I will come back. Eddie did a great job for me considering the repair took much longer than I had originally been told thanks to Eddie I will come back. More

Excellent Customer Service I had a great experience at Grapevine Ford! After walking out of another DFW dealership feeling pressured and frustrated, I wasn’t looking forward to I had a great experience at Grapevine Ford! After walking out of another DFW dealership feeling pressured and frustrated, I wasn’t looking forward to doing it again. Allen was a wonderful sales rep. He was personable and actually listened to what I wanted. My experience with the finance department was equally pleasant. I am happy with my purchase from Grapevine Ford and would recommend it to anyone looking for a new vehicle. It was worth the hour drive from Weatherford to know I got a great deal from good people. More

Great Service Individual attention give by the service department is outstanding. Pete Roshell is the definition of customer service. I trust them to to provide pro Individual attention give by the service department is outstanding. Pete Roshell is the definition of customer service. I trust them to to provide professional and quick service. More

Quick Service I like the service dept at this dealer. I have used them for several years and will continue to do so in the future. Quick, reliable, and comfortabl I like the service dept at this dealer. I have used them for several years and will continue to do so in the future. Quick, reliable, and comfortable lounge. More

Customer Services Great atmosphere, great attitude, great customer services, time was faster, the waiting area is clean and fantastic, the have to work in the outside o Great atmosphere, great attitude, great customer services, time was faster, the waiting area is clean and fantastic, the have to work in the outside organization More

Great car purchase experience For once I had a great truck buying experience. The sales and finance office at Grapevine Ford is first rate. Matthew Hoopes (sales) and Cameron Mar For once I had a great truck buying experience. The sales and finance office at Grapevine Ford is first rate. Matthew Hoopes (sales) and Cameron Martin (finance) were a joy to work with. More

Laura Benavides in the Service Department is Amazing! Dealing with Laura in the service department was amazing. After having horrible experiences at another ford dealership she really took care of me. She Dealing with Laura in the service department was amazing. After having horrible experiences at another ford dealership she really took care of me. She went above and beyond to help and for that I am truly Grateful. Because of Laura Grapevine Ford is the only Place that will ever touch my car! More