Grapevine Ford

Recall Repair Jody McPhail was my service agent for my repair. She was well prepared, communicated timely and represented the topic and the dealership in a positiv Jody McPhail was my service agent for my repair. She was well prepared, communicated timely and represented the topic and the dealership in a positive manner. For a repair the experience was pleasant and painless. Well done Jody and Grapevine Ford. Mark Schuchmann / 2017 Ford Explorer / Rear suspension link recall repair More

A beautiful buying experience So glad I bought my new F-150 here. My first time using the service Dept in May was outstanding with my advisor Josh getting my auto stop/start to wor So glad I bought my new F-150 here. My first time using the service Dept in May was outstanding with my advisor Josh getting my auto stop/start to work where Grand Prairie, Don Davis and David McDavid failed so miserably So I’m a happy camper today More

Top Notch Customer Service Multiple repairs were needed for my Expedition, they gave me a thorough diagnostic and Bryan was very accommodating, walking me through each repair (w Multiple repairs were needed for my Expedition, they gave me a thorough diagnostic and Bryan was very accommodating, walking me through each repair (with no pressure) and the pricing so I could make an informed decision on what to repair first. From the person I spoke with to schedule my appt, to the front desk who showed me where to go for service, to the associate who checked my vehicle in, to the porter who took me to work (Bryan arranged a ride so I wasn’t late for work) to the shuttle driver who picked me up and the cashier who checked me out, every single person was positive, friendly and a pleasure to work with. More

Excellent service & coordinations by Jody.Mcphail of Grapevi Very punctual and friendly, answered phone when called, explained process and gave accurate time of completion of work. Car was washed and ready to go Very punctual and friendly, answered phone when called, explained process and gave accurate time of completion of work. Car was washed and ready to go on my arrival. 😀👍 More

F150 repair Great service and very helpful. Would recommend to anyone for service So far truck running great. And Josh w/service technician or manager went out Great service and very helpful. Would recommend to anyone for service So far truck running great. And Josh w/service technician or manager went out of way to help me. More

Timely and helpful The advisor was very knowledgeable and helpful. Discovered issue with wheel lug and remedied the issue. Pete has been great today and in the past. The advisor was very knowledgeable and helpful. Discovered issue with wheel lug and remedied the issue. Pete has been great today and in the past. More

Awesome Service Andrew my service advisor is awesome. Even that the service department was super busy the estimate time of my oil change a d multipoint inspection wa Andrew my service advisor is awesome. Even that the service department was super busy the estimate time of my oil change a d multipoint inspection was 2hrs. They had my truck ready in 1 hr. When it was ready Andrew explained to me the multipoint inspection detailed, what my truck will need in the future. I give him and all the service department 5 stars for being quick, awesome and super friendly. More

Great service Matthew went out of his to find my vehicle. Awesome job!!!! Matthew explains everything. Very up front. I would highly recommend this dealership aga Matthew went out of his to find my vehicle. Awesome job!!!! Matthew explains everything. Very up front. I would highly recommend this dealership again!!! Great job!!!!! More

Great experience Wow! I cannot say enough kind words about Ty Young, who helped us purchase our Ford Edge. I am so happy with the car and he made everything smooth, po Wow! I cannot say enough kind words about Ty Young, who helped us purchase our Ford Edge. I am so happy with the car and he made everything smooth, possible, and fun. He was clear, honest, concise, sincere, and genuinely wanted us to get the best deal for the car we had our hearts set on. Thank you for providing such a positive experience for us Ty! We will definitely be sending our friends and family your way. More

Quick Lane lives up to its name My oil change and cabin air filter change were prescheduled and done with great efficiency! My engine air filter was also checked. An awesome experien My oil change and cabin air filter change were prescheduled and done with great efficiency! My engine air filter was also checked. An awesome experience! More