Grapevine Ford

Absolutely horrible experience. This dealership should be shut down. My experience buying a vehicle here was one of the worst of my life. We were drawn to them by the USAA Car Buying This dealership should be shut down. My experience buying a vehicle here was one of the worst of my life. We were drawn to them by the USAA Car Buying Service and couldn't have been more misled throughout the process. They claimed they didn't have any of the vehicles we were asking about in stock and then tried to get us in another, more expensive option. Then as we were walking out they all the sudden found the vehicle we had inquired about. They are all HIGH PRESSURE, HIGH STRESS, and HIGH TENSION sales folks working for this dealership. After we purchased the vehicle we noticed a small rattle under the car which was touted as brand new. We had to go back four times before anyone would take a look at it and eventually ended up going to another ford dealership where they fixed it in no time. I can't say this enough - STAY AWAY FROM THIS DEALERSHIP. More

Allen in sales and Zach in Finance were both extremely courteous and got me exactly the car I wanted and a good deal ! I highly recommend Grapevine Ford and these two people ! courteous and got me exactly the car I wanted and a good deal ! I highly recommend Grapevine Ford and these two people ! More

I purchased a brand new 2019 Ford F-150 yesterday from Andrew. In my opinion, Andrew went above and beyond expectation (he didn’t have to). I wasn’t expecting anything to happen and I was content with the Andrew. In my opinion, Andrew went above and beyond expectation (he didn’t have to). I wasn’t expecting anything to happen and I was content with the vehicle I currently had. That being said, Andrew worked extremely hard to make a deal that was good for me and for him. Nolan added extra support by making the process easy while explaining all the details and different packages for me. This is my third vehicle from grapevine ford and I will continue to do business with them going forward WHEN this virus blows over. Good job guys and keep up the good work! More

Outstanding Customer Service Michael Watkins my salesmen was phenomenal from start to finish. He listened to what I was looking for and helped me choose the right truck for me. I Michael Watkins my salesmen was phenomenal from start to finish. He listened to what I was looking for and helped me choose the right truck for me. I would highly recommend him to people I know. Mr. Gobea the finance guy that handled the finance portion was phenomenal as well. There was no pressure from him to add extra items such as tire and wheel protection, or other backend products. He explained what was available and left it at that. I will definitely be a repeat customer. More

Overall great experience!!!! Sales guy was great, finance guy was great!! Quick in and out experience. I would def recommend to my friends. Look foreword to purchasing another vehicle there. finance guy was great!! Quick in and out experience. I would def recommend to my friends. Look foreword to purchasing another vehicle there. More

Very friendly and knowledgeable and very eager to meet my needs. They made sure all my questions were answered and took the time to go over all the car info. needs. They made sure all my questions were answered and took the time to go over all the car info. More

Great staff! Easy to work with and get in touch with. Awesome experience. Would highly recommend to anyone looking to get the best deal. Thank you Grapevine Ford! Awesome experience. Would highly recommend to anyone looking to get the best deal. Thank you Grapevine Ford! More

Ty Young, Nick Powers, and Joe Gobea exceeded all of my expectations and redefined my car buying experience. I highly recommend these men and this dealership for your next car purchase! expectations and redefined my car buying experience. I highly recommend these men and this dealership for your next car purchase! More

Professional and courteous management and behavior of individuals listed below, awesome experience dealing with these good folks. Now just gotta pay for it! Wanna help? individuals listed below, awesome experience dealing with these good folks. Now just gotta pay for it! Wanna help? More

Any dealership can sell you a used vehicle and say they care about quality, but this one went above and beyond to show me they do care and make sure I was completely satisfied with my purchase. Michael Ell care about quality, but this one went above and beyond to show me they do care and make sure I was completely satisfied with my purchase. Michael Ellsworth really stepped up to the plate and showed how a great manager handles adversity. I purchased a used truck from them, and the next day it was in the shop. After 10 days of checking in with me daily and doing everything to make my vehicle right, he found a way for me to purchase a different vehicle at the same cost. I’ve never imagined a dealership going to these lengths to keep a customer happy after the sale is completed, but I’m so glad I went to Grapevine a Ford and met Michael. I will definitely recommend him and his dealership to anyone I know in need of a vehicle. More