Grapevine Ford

Outstanding customer services. Thank you for your kindness and your attention to make us feel more than another sale. I am a fan of y’all kindness and your attention to make us feel more than another sale. I am a fan of y’all More

If you’re needing a new ride, I highly recommend Grapevine Lincoln. You just can not get better service anywhere else. I had another make before, but think my new Lincoln is much better and we love Grapevine Lincoln. You just can not get better service anywhere else. I had another make before, but think my new Lincoln is much better and we love the way it drives. More

Short version...I went in to make a deal on a 2019 Hyundai Santa Fe but could not come to an agreement with Garry, mainly because of the $500 Kahu tracking device they supposedly already put on the ca Hyundai Santa Fe but could not come to an agreement with Garry, mainly because of the $500 Kahu tracking device they supposedly already put on the car (even though they just received the car and it hadn't even been detailed or service) and could not remove. He said it adds value to the car and insurance companies will give discounts for having it. Well I asked my insurance broker and he said most insurance companies do NOT give a discount. My daughter does not need to spend $500 for something that is worthless to her but apparently Grapevine Ford forces on you, period. After spending an hour there Garry said he could come off the price of the car $500 and reduce the cost of the Kahu theft recovery system to $251 and then told me that he couldn't take my deposit money to hold the car anyway, until my daughter got in town. I told them in the beginning that this I was helping my daughter find a car and she wouldn't be in town for another week. Why did he waste an hour of my life if he already knew this! Then a couple of days later Dustin calls me (the original sales manager who wasn't working when I went back the second day to put money down) and asked what he could do to earn my business. I told him all I was asking was to come down $500 (off a $27,500 car by the way) and remove the $500 Kahu system. He told me he would see what he could do and call me back. Well it's been 4 days and he never called back. My daughter will be in town tomorrow to purchase her "new" car so we're headed to Austin to purchase basically the same car with a few thousand more miles for $1,300 less. Oh and with no dealer add-ons forced on us! I would recommend not wasting your time at this dealership, they play the typical games of "used car salesman". There were multiple other hardline "sales tricks" they tried using but I don't want to write a book. And please do not follow up on this review saying how sorry you are, to please call you and tell you more about my horrible experience. My job is not to help you make your sales team better. More

Buyer beware! Grapevine Ford is selling a Dealer option they claim cannot be removed. They do not disclose it in the advertised price of the vehicle (upfront). This option is a Spireon product called Kahu they claim cannot be removed. They do not disclose it in the advertised price of the vehicle (upfront). This option is a Spireon product called Kahu that is a vehicle tracker (GPS) device. It is a 3rd party add-on and primarily designed for dealers, not the consumer. Where it gets potentially illegal is they claim it cannot be removed. Yet, the Spireon, Kahu product agreement clearly states the device is NOT a condition to buy the vehicle and will be removed at customers request. Yet, Grapevine Ford is stating it cannot be removed and they are charging a cost, again not disclosed to the consumer until close to the sale. The TX Attorney General and FTC have been notified with proof of a text from one of the sales person. More

Terrible service Date of purchase: Friday 11/22 There is so much to cover and I'm not in the habit of leaving negative feedback, even when mediocre service is tende Date of purchase: Friday 11/22 There is so much to cover and I'm not in the habit of leaving negative feedback, even when mediocre service is tendered. However in this instance I think that for the sake of future buyers at your dealership I should say something. My experience in a nut shell. Pros: * Brian Rojas was attentive, personable and helpful as my salesperson. * The vehicle was in the condition it was advertised as being, and was delivered clean and full of fuel. Cons: * I made it implicitly clear with my salesperson and the sales manager, that I had guaranteed financing with my bank and that this would be treated as a cash deal. They said they needed my credit information to run a quick check to ensure my information was valid. I said to the salesperson "You are not running my credit for financing, correct? He said yes, for sure." The new car sales manager Blane Castorena came to talk to me and asked if he could beat the deal my credit union gave me could they try to run my credit for a try. I said, thank you but no, I did not want my credit pulled again and that I was comfortable staying with my bank. When I went into financing and signed the documents, I asked for the sales document to give to my credit union, and the finance manager said oh, Blane Castorena told me that if I could beat you rate that you would finance, even though the salesperson disagreed and said that was not the case. So long story short I went ahead and financed with their bank even though it completely irked me to do so. * Given the financing fiasco enumerated above, I tried to get insurance on my new car, but none of my finance paperwork shows a lean holder and the agreement to furnish insurance has the loss holder as none. Had to call my poor sales guy back to chase down the information. * The car wasn't inspected and I need to go back to the dealership to complete. After all of this the finance manager felt really bad and gave me two free oil changes, I was okay and left mostly satisfied, given the not so pleasant experience mentioned above. So much so that I was talking with a family friend, showing her the car and telling her the deal I got. She wanted the same deal so I called my sales person back and asked if he could make that happen. He said he could and we set up an appointment on Monday 11/25. I go with my friend to the dealership, and my salesperson said he had a doctors appointment and so he handed us off to another sales person. Although this was okay, it was not ideal. The new salesperson was great and we made it work. I trying to work the same deal, all over again, because of the salesperson change. All I wanted was the internet advertised price and the two discounts that she qualified for. They came out with a different price and as you can imagine had questions, the salesperson didn't feel completely comfortable answering all of them, so he went and asked Blane Castorena to come out and explain, yes the same Blane Castorena that outright lied to the finance manager on my deal. I put that aside and asked him for explanation of each of the numbers, which is within my rights. He then turned to me and asked are you buying this? I said no, that my friend was, but that she appointed me as her agent. He then turned from me to her and said, I'm only going to deal with her because she is the one buying. So he turned to her started grilling her, and she was panicking, I told him to talk with me and she told him the same. He then became extremely rude, though back the chair and walked away, I said really? You're going to treat a customer this way, you're not following your dealerships service credo, will I just need to talk to your manager. He said ohh I'm so scared, and then when in his glass frame office and when in cover he called me an xxxxxxx!!! At this point I was furious, I asked my salesmen for Blane's manger and he just grabbed another dude standing in the office, I'm pretty sure it was not the Blane's superior. The tried to smooth it over, but my friend decided that she did not want to give them her business so we left. I'm within my 3-day purchase window and I'm seriously considering taking the car I bought back. I bought the vehicle for my daughter and already presented it to her, that is the only reason I haven't taken it back, in fear of breaking her heart. I'm so very disappointed and when the dealership assessment comes back from Ford, this comment will go in it. For the sake of future customer's I hope that something comes of this so that Blane Castorena becomes afraid to treat customers like he treated me. More

THEY MESSED UP HARD DON'T GO TO THIS DEALERSHIP. They messed up HARD. We paid cash for the mustang GT. Left the dealership and they call me saying they need me to come DON'T GO TO THIS DEALERSHIP. They messed up HARD. We paid cash for the mustang GT. Left the dealership and they call me saying they need me to come back because some paperwork went wrong. So I come back, they tell me I need to give them $750 because of a rebate that wasn't suppose to be there. They forgot to take off a rebate and told me I need to pay them $750. Straight up said no and return the car. Never seen such BS happen. They messed up, own up to it. DON'T TELL THE CUSTOMER TO GIVE THEM MONEY FOR THEIR MESS UP. More

Worst experience at a dealership I got an appointment online to get my speakers checked because there was a buzzing sound in my driver's side speakers. When I get there Bridget, who w I got an appointment online to get my speakers checked because there was a buzzing sound in my driver's side speakers. When I get there Bridget, who was the person I was supposed to see, said that I never scheduled an appointment. When I showed her my conformation see looked it up, then she found me. Then she says that they are behind by 4 days so I will have to leave my car there for 4 days before they even look at it. So I asked Bridget if there was a loner that I could get because I need a car to get to work. She tells me loners are cars that we give to you and you have to bring it back in the same condition that I got it in. I was like that's so rude she was acting like I would not be responsible with a loner, first of all I'm a valet, so I know how to handle others cars with care, and second, I've had a loner before. After all that she says without checking her computer or anything that she doesn't have a loner till next week and set me an appointment for then. I left there so angry, she just waisted my time and I left there with just another appointment. So I called McDavid Lincoln in plano and they gave me an appointment on the same day and when I got there, Ed who is a service associate over there was way nicer than the people at Grapevine, not only did they look at the car the same day, within 2 hours Ed ordered the part and I was on my way home. Ed called me 2 days later saying the part came in and worked with my schedule to get my speakers fixed. If you value customer service DO NOT GO TO GRAPEVINE LINCOLN, they are rude, and the people there dont care about customers. More

Terrible service & I am partly to blame. I am partly to blame. I have purchased 7 new vehicles from this dealership since 2011 and continue to allow the service team on both the Ford & Linco I am partly to blame. I have purchased 7 new vehicles from this dealership since 2011 and continue to allow the service team on both the Ford & Lincoln side to treat me terribly. I dropped a car off on 10/01 for a warranty repair of a speaker and Zac-tech treatment scheduled for 10/03. Was told the car would be ready and delivered to my home shortly after noon on 10/03. At 1:45 I called and was informed that the speaker was not replaced and that the 3rd party company that does their pickup & drop-off needed 2 hours to execute any service. This delayed a trip to the TX state Special Olympics Fall Classic in College Station. I demanded for my car to be placed out front with the keys in it. Upon arrival I was approached by an employee and told I needed to sign for MY CAR! Just as she said this I notice that the Zac-tech service had not been performed. I explained that I did not need to sign to get my car and took the key fob and proceeded to my car. Some knucklehead sales rep informed that he was filming me. Nice move! This is just one of over a dozen terrible experiences I have had with service at Grapevine Ford Lincoln. Don't have the space to write about the time that service department failed to properly replace the fuel filter on my F250, initially refused to replace a screen on my MKZ, and the list goes on... Do business with these folks at your own peril. If you're unhappy you can't say I didn't tell you. More

There’s no place for scare tactics in the service department I drove from Lubbock Texas to Grapevine to visit my daughter. When I hit Roanoke, my steering wheel was vibrating and it was happening when stopped an I drove from Lubbock Texas to Grapevine to visit my daughter. When I hit Roanoke, my steering wheel was vibrating and it was happening when stopped and when in parked and idling. Rather than risk it, I made the MISTAKE of going to Grapevine Ford. Rather than address the issue, they decided to hand me a $4300 list of recommended service items. Upon returning to Lubbock (mind you I was worried during the whole 4 1/2 drive), I immediately got brakes and rotors changed. I was told my pads were good for another 30000 miles and I also said that Grapevine Ford said my shocks/struts were leaking. I was told that is a TYPICAL ploy to make a quick $1000! Oh and the day I go to pick up the car, Eddie handed me my paperwork and keys. No one offered to get my car!!! The courtesy car wash could have been better done by a bunch of xxxxxxx! I’ve read enough reviews to know it’s not worth contacting the dealership management as service manager is insulting and belittling. #avoidgrapevineford More