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Grapevine Ford

Grapevine, TX

4.4
1,025 Reviews

801 E State Highway

Grapevine, TX

76051

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Showing 1,025 reviews

August 13, 2020

Grapevine Ford has the best prices, great Sales and Finance staff. In and out quickly. Want a great deal on a Ford, head to Grapevine More

by Chris B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris,Gary (Sales) and Cameron (Finance), Nikki Van Doran
Aug 14, 2020 -

Grapevine Ford responded

Thank you, Chris! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. –Juan Cruz, Customer Loyalty Director

August 11, 2020

Had a great experience buying my new car at Grapevine Ford. Matthew, Cameron and James took exceptional care of me with lots of follow-up. Service recovery with this team is the best. More

by BonGiGi
Recommend Dealer
Yes
Employees Worked With
Matthew Hoopes, Cameron Martin, James Wacker, Nikki Van Doran
Aug 12, 2020 -

Grapevine Ford responded

Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Juan Cruz, Customer Loyalty Director

August 05, 2020

They lied!!! I live 3 hrs away and saw a vehicle online that I was interested in. Prior to driving up there I called to inquire about the vehicle saying that in t More

by vintageblues
Recommend Dealer
No
Employees Worked With
Chris Curtis, Gary (sales manager)
Aug 06, 2020 -

Grapevine Ford responded

Hello. We always appreciate feedback from customers, and we are sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d like to discuss your concerns further and see if there is anything we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.

August 01, 2020

Many thanks to Francisco and Zach! It was the best car buying experience ever! Grapevine Ford is my go to from now on. Very pleased More

by Wyarbro
Recommend Dealer
Yes
Employees Worked With
Francisco Mendez
Aug 03, 2020 -

Grapevine Ford responded

Thank you so much! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. –Juan Cruz, Customer Loyalty Director

July 29, 2020

Love love love my new 2020 Consair Lincoln at Grapevine!! If you need a great salesperson ask for Audrey Roundtree, she is absolutely the best!! More

by Kim.dixon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Audrey Roundtree
Jul 30, 2020 -

Grapevine Ford responded

Thank you, Kim! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Lincoln. – Venny Diaz, Service Manager.

July 27, 2020

Grapevine Lincoln is a great place to buy a car. Micheal Massey was my very helpful, patient and really understanding throughout the purchase process. Everyone we met, even at the Ford office was super nice More

by desakin4
Recommend Dealer
Yes
Employees Worked With
Micheal Massey, Nikki Van Doran
Jul 28, 2020 -

Grapevine Ford responded

Thank you so much for sharing your experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director

July 25, 2020

Very helpful great price the salesman was great did everything he said he would the finance man was amazing would highly recommend this dealership to all my friends. More

by rcwalker54@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran
Jul 28, 2020 -

Grapevine Ford responded

Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again, however we can.. --Juan Cruz, Customer Loyalty Director

July 24, 2020

The service was great from start to finish!!!Highly The service was great from start to finish!!! Highly recommend Audrey Roundtree and team. No haggle, showed me exactly what I was looking for and had More

by William
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran
Jul 28, 2020 -

Grapevine Ford responded

Thank you for the kind words, William! I am happy to hear that we could help. Please let me know if you need anything else. --Juan Cruz, Customer Loyalty Director

July 24, 2020

Very disheartening! I have bought many cars from Grapevine Ford but never again. New car and 2 months later, still dealing with issues. Shame on Andrew Boaz and Matt Bracken for saying it is not More

by Mvitek
Recommend Dealer
No
Employees Worked With
Andrew boaz
Jul 28, 2020 -

Grapevine Ford responded

Hello. We always appreciate feedback from customers, and we are so sorry to hear you are having issues. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d like to discuss your concerns and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.

July 21, 2020

Most knowledgeable and professional team I’ve ever dealt with. Top notch service. I will recommend this location and team to everyone I know. In my time of need, Grapevine Ford delivered. Thank you! More

by mojo.3280
Recommend Dealer
Yes
Employees Worked With
Brent Weddle
Jul 22, 2020 -

Grapevine Ford responded

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Please let me know if you need anything else from us. - Juan Cruz, Customer Loyalty Director

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