Grapevine Ford

Highly recommend Grapevine Ford. Very professional both before and after purchase. Gary took the time to make sure I was getting the Truck that I wanted. Never pushed for an upgrade. Trade in and Financ before and after purchase. Gary took the time to make sure I was getting the Truck that I wanted. Never pushed for an upgrade. Trade in and Finance were very easy and seamless. More

They offered us a truck that was not in stock, so they found one from another dealership. The price was firm, so we agreed to the terms. We signed the paperwork and was given a loaner. Blain the sales man found one from another dealership. The price was firm, so we agreed to the terms. We signed the paperwork and was given a loaner. Blain the sales manager said that it will be 48 hours. The truck never arrived to the dealership and no one called us to let us know that the purchase was canceled. Blain had another sales manager handle his responsibility. He said that the deal was canceled because they wanted more money. After having them check my credit and signing all the paperwork, they canceled the deal. The night we left the truck, we realized that our garage opener was left on the driver’s visor. We called first thing in the morning to retrieve it, but no one could fine the truck. We kept calling and calling to see what had happen to the truck and our garage opener. After over a week we went in person to see what had happened and Blain accused my sister in law of harassment and told her that our policy for retrieving lost items was that you should had not left anything in our cars. Then told her that he didn’t have time and you can go make a complaint to Juan cruz. No ethic, no accountability, no integrity. More

Our first experience buying a car 2020 escape in July 2020 was ok but car had issues but sales and service made it right so we decided to trade in my cmax in December 2020 they really went beyond and I w 2020 was ok but car had issues but sales and service made it right so we decided to trade in my cmax in December 2020 they really went beyond and I will buy from them again I had been buying from 5 star in Dallas for 12 years thanks guys for all the hard work 903 624 3091 Cm3loveless@gmail.com More

Blane at Grapevine Ford treated me horribly! They sold the car I wanted n never told me till I drove 330 miles! Liars!👎🏻👎🏻 Disappointed greatly! All I ask is honesty, is th the car I wanted n never told me till I drove 330 miles! Liars!👎🏻👎🏻 Disappointed greatly! All I ask is honesty, is that too much!?? More

They were a pleasure to deal with. No high pressure sales talk. Friendly, knowledgeable and courteous. The facilities are clean and up to date. Good selection. talk. Friendly, knowledgeable and courteous. The facilities are clean and up to date. Good selection. More

Disappointed that car wasn’t ready at set appointment time. Then told by manager that car can be delivered and then told never mind that it can’t. Then threaten me that car is being looked at by someone time. Then told by manager that car can be delivered and then told never mind that it can’t. Then threaten me that car is being looked at by someone else and might be sold under our feet. More

Dru Kaba changed my PRE-APPROVED fin vendor. Lied that KAHU was not cancelable. Said fin was his choice. Dru has no respect for the customer. Or maybe he just has no respect for women or the older or blac KAHU was not cancelable. Said fin was his choice. Dru has no respect for the customer. Or maybe he just has no respect for women or the older or black customers. I would rate him a minus 5 stars. And a major xxxxxx bag. More

Buyers beware. You will be forced to buy Kahu if buy a vehicle from them! Kahu is GPS system installed into the cars they sell vehicle from them! Kahu is GPS system installed into the cars they sell More

The salesman Devin the as great to work with. I feel like he was honest and did his best to keep me. The financial guy Zak was very helpful and did a great job. he was honest and did his best to keep me. The financial guy Zak was very helpful and did a great job. More

One of the best experiences I have had and I have bought a lot of cars. David Fillmore and Justin Villa were great to work with finding a hard to find car for a difficult guy to please. Paperwork was delive a lot of cars. David Fillmore and Justin Villa were great to work with finding a hard to find car for a difficult guy to please. Paperwork was delivered to my office to save me a trip and the car was delivered to my house. Blown away by the customer service. More