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Grapevine Ford

Grapevine, TX

4.4
1,040 Reviews

801 E State Highway

Grapevine, TX

76051

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Showing 1,040 reviews

September 14, 2024

Grapevine Ford provided me with an outstanding used vehicle purchasing experience, from salesman's thorough explanation of vehicle's advanced features, test drive, deal, and financing. No squabbles reg More

by Zekeornelas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naod, Willie Stephens
Sep 16, 2024 -

Grapevine Ford responded

Glad we could help! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. -- Customer Loyalty Director

September 03, 2024

We’ve purchased two F150s in the last year through Blane Castorena at Grapevine Ford. Blane has always been a great guy to work with. He searches diligently for the right truck with the right options for us More

by Rancher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blane Castorena, Devin Arndt
Sep 03, 2024 -

Grapevine Ford responded

Thank you for the kind words, Rancher! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Customer Loyalty Director

August 25, 2024

Everyone was very friendly and welcoming and did a very professional job. They got me exactly what I was looking for At a very good price. More

by scott_w
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Springer
Sep 03, 2024 -

Grapevine Ford responded

I'm happy to hear it, Scott! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director

August 22, 2024

Jonathan, Marcus, Joel and Andrew all performed like World Champs. Thanks Grapevine Ford for a no hassle experience. Will definitely recommend. More

by bigcountry.ss316
Recommend Dealer
Yes
Employees Worked With
Johnathon, Marcus, Joel and Andrew
Sep 03, 2024 -

Grapevine Ford responded

Thank you! It means a lot to us to know that our team members left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Customer Loyalty Director

August 16, 2024

Pete Roshell, Service, Did a fantastic job of taking care of my warranty issues. A+++ More

by chris.kephart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Roshell
Sep 03, 2024 -

Grapevine Ford responded

Thank you, Chris! I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Customer Loyalty Director

August 14, 2024

I am very thrilled with grapevine ford I received excellent service from them definitely recommend them for service or sales More

by Micki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thank scott and Cameron hudblum
Sep 03, 2024 -

Grapevine Ford responded

Glad we could help, Micki! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. -- Customer Loyalty Director

July 29, 2024

Went into the dealership as our Ford Expedition lease was ending, this would have been our 35d lease/purchase. We gave the specific parameters were looking for in the vehicle and they located one, we agreed More

by cirrus0561
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
na
Aug 12, 2024 -

Grapevine Ford responded

Hi Cirrus, I am incredibly sorry our team left you feeling pressured to purchase. Thank you for letting us know. We never want a customer to feel pressure to buy, but instead empowered with enough knowledge to make the decision that is best for them. I'd like to speak to you to see if there is anything I can do to address your situation. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

July 24, 2024

Outstanding customer service at every level . All questions answered perfectly. As an aside, this was my 4th truck purchased at this dealership. More

by Tapratchterry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aman, Willie
Aug 12, 2024 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. -- Customer Loyalty Director

July 20, 2024

Salesman was very conscientious and thorough. Represented the dealership well. Very pleased with my new Ranger More

by ddpisani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sang
Jul 30, 2024 -

Grapevine Ford responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director

July 15, 2024

I will NEVER purchase from grapevine ford. After two weeks of waiting for someone to return my call about a few vehicles I was interested in I gave up. Not to mention I got the entire run arou More

by Jessicamproto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Both employees I spoke to were terrible one one was a manager!
Aug 12, 2024 -

Grapevine Ford responded

Hi Jessica. I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.