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Grapevine Ford

Grapevine, TX

Overview
Reviews
Vehicles
4.5
1,054 Reviews
Call Dealership (877) 327-6879

801 E State Highway

Grapevine, TX

76051

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Showing 1,054 reviews

June 19, 2022

Tan Nguyen and Curtis Harvey did a great job transitioning my end of lease purchase. More

by Ralph Coppola
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tan Nguyen, Curtis Harvey
Report | Print
Jun 20, 2022 -

Grapevine Ford responded

Thank you for taking the time to rate us. We'd love to hear additional feedback from you. If you'd like to share more, you can contact me, Jennifer Barger, Customer Loyalty Director, at LoyaltyDirector@GrapevineFord.com.

Jun 20, 2022 -

Ralph Coppola responded

Thanh Nguyen is an F&I guy like no other. He deserves a night out with his family.

June 15, 2022

They were good and I would do business with them again for next my next deal More

by Rob1021
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilkerson
Report | Print
Jun 15, 2022 -

Grapevine Ford responded

Thank you for the 5-star rating! Please let us know if we can help you with anything in the future. --Jennifer Barger, Customer Loyalty Director

June 14, 2022

Excellent sales and finance. Test drive was excellent and choices for purchase worked well giving us options. More

by dbarkenhagen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neris, Valeria
Report | Print
Jun 15, 2022 -

Grapevine Ford responded

Thank you for the 5-star rating! Please let us know if we can help you with anything in the future. --Jennifer Barger, Customer Loyalty Director

June 13, 2022

Drove 900+ miles roundtrip to buy a truck we had a deal made, in writing and they would not honor the deal. Blamed it on someone else and would not let me speak to management. More

by vglennprice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Devin Bear
Report | Print
Jun 14, 2022 -

Grapevine Ford responded

Hi. I am so sorry to hear about this experience. This is not the standard we hold our teammates to, and we'd like to hear more about your issue to see if there is anything we can do to make this right for you. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

Jun 14, 2022 -

vglennprice responded

Sent detailed email. please let me know if you receive it.

Jun 16, 2022 -

vglennprice responded

Didn't figure I would get a response. So much for customer care. Their standards are apparently well below par! Sent email with clear description as to what happened and now all I get is crickets..............

June 06, 2022

Amazing, so professional, and very compassionate and caring. They went above and beyond making sure to help me in every way possible. More

by Diamond
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Madeleine Kenning, Brent Weddle, The Manger, and Finance Department
Report | Print
Jun 06, 2022 -

Grapevine Ford responded

Thank you for the 5-star rating! Please let us know if we can help you with anything in the future. --Jennifer Barger, Customer Loyalty Director

June 06, 2022

A good experience for purchasing a new car, no hassles and high quality customer service. More

by Bobby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron thomas
Report | Print
Jun 07, 2022 -

Grapevine Ford responded

Thank you for the 5-star rating! Please let us know if we can help you with anything in the future. --Jennifer Barger, Customer Loyalty Director

May 30, 2022

Luke was awesome to work with and Thanh made the finance part so easy and personable!! More

by Kelimnix
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thanh
Report | Print
May 31, 2022 -

Grapevine Ford responded

Thank you for the 5-star rating! Please let us know if we can help you with anything in the future. --Jennifer Barger, Customer Loyalty Director

May 28, 2022

Terrible communication and slower than molasses to do anything. Would not recommend dealing with this dealership More

by Paul
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maxwell
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May 21, 2022

Got an awesome deal on my 2021 Ford F150 lariat with a super stress-free negotiation and a friendly mutual agreement that made me very happy and satisfied customer. The negotiation later on came to be wit More

by Sudhir
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Ard
Report | Print
May 23, 2022 -

Grapevine Ford responded

Thank you so much for the review! The Grapevine Ford team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Jennifer Barger, Customer Loyalty Director

May 16, 2022

Adding $10k to the price of a new truck just cuz they can. I fully understand supply and demand but this just seems predatory to me. Then the “new” truck they wanted to sell me had close to 6,000 mil More

by Gary
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
They are all the same.
Report | Print
May 17, 2022 -

Grapevine Ford responded

Hi Gary. Here at Grapevine Ford, we always want to do everything in our power to get our customers the best deal possible on their vehicle. Unfortunately, we are not always able to come to an agreement on pricing. We’d like to discuss your concerns and see if there’s anything we can do to address them. Please reach out to me, Jennifer Barger, Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

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