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Grapevine Ford
Grapevine, TX
1,040 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,040 reviews
November 20, 2024
This dealer has been my choice since 1979 I always have a good service agent to help. Today my long time 10 year service agent was not working so I was given another nice young man who was very happy have a good service agent to help. Today my long time 10 year service agent was not working so I was given another nice young man who was very happy to help. This shows the dealership does good training with all their service agents. I was pleased with the help and service. I am saving to get a new car soon -I Hope! This dealer will be my choice to buy from because they do things right!! More
by bettybillups
Employees Worked With
Lucio Amaya
November 19, 2024
Love my new Branco! Grapevine Ford worked earned my business after many conversations to get me in the car I wanted within budget. Definitely would buy another car with Grapevine Ford worked earned my business after many conversations to get me in the car I wanted within budget. Definitely would buy another car with them in the future. More
by Reed.stephanie
Employees Worked With
Jose
November 06, 2024
Very helpful, great customer service. Sales and finance personnel were great. Will be back again when I purchase another car. My husband and I bought 2 vehicles on Saturday 11.2.24. Sales and finance personnel were great. Will be back again when I purchase another car. My husband and I bought 2 vehicles on Saturday 11.2.24. More
by Joell Stallings
Employees Worked With
Cassen
October 23, 2024
Overall experience was ok, but I’ve had trouble trying to call this dealership…. They don’t answer the incoming calls and I end up in an endless loop trying to reach the operator. call this dealership…. They don’t answer the incoming calls and I end up in an endless loop trying to reach the operator. More
by janlln
Employees Worked With
Mathew Hoopes
September 27, 2024
Changing my original response from 5 stars to 2. I like the truck but hate the service I'm receiving after the sale. The reason was Grapevine Ford dropped the ball on warranty work that was needed I like the truck but hate the service I'm receiving after the sale. The reason was Grapevine Ford dropped the ball on warranty work that was needed on a truck that I hadn't even driven off the lot. I found a couple of issues with a truck that I purchased upon delivery and notified the salesman before I drove off the lot. The salesman failed to note my account and has since left, so I was told. Then, I drove out personally to seek assistance from the sales manager. He verified that it was a part that needed ordering and that he would let me know when it arrived. It's been months and have not heard anything regarding my warranty issue (no calls, emails, anything). I'm sure if I called them today, they would tell me the same thing they did before, "it's not noted on your account, wasn't me" I'm sick of being treated so well during the purchase process, but so poorly when I have an issue with a newly purchased $60K+ truck. More
by Nate
Employees Worked With
Maxwell and some sales manager
September 25, 2024
That was the easiest, shortest car buying experience I’ve ever had! Normally it takes me a week to find a car I like and negotiate a fair price. Staff was courteous and helpful! We will need another truck fo ever had! Normally it takes me a week to find a car I like and negotiate a fair price. Staff was courteous and helpful! We will need another truck for my husband in a few years so I’ll be sure to visit again! More
by kellercurb
Employees Worked With
Sergio
September 25, 2024
From the moment i walked it, i didn't feel pressured and it was all about what i wanted.. i had a trade in and we ended up agreeing to what I wanted for the trade, no pressure i was in and out at about 3 hr it was all about what i wanted.. i had a trade in and we ended up agreeing to what I wanted for the trade, no pressure i was in and out at about 3 hrs. Every question answered every concern addressed. More
by Dude
Employees Worked With
Keaton Rowley
September 18, 2024
Came in unannounced and worked with Keaton Rowley on a 2024 Ford Bronco Sport. Keaton made the whole process quick and easy. Got to the terms that I wanted and it didn't take the whole back and forth to g 2024 Ford Bronco Sport. Keaton made the whole process quick and easy. Got to the terms that I wanted and it didn't take the whole back and forth to get there. Not the first time I've worked with Grapevine Ford and it won't be the last. More
by DALFIRE23
Employees Worked With
Keaton Rowley
September 15, 2024
Big shout out to Logan, Gavin in sales and Joel in finance. They took good care of me, got me in and out in a couple of hours, very friendly, personable and knowledgeable. Thanks guys! finance. They took good care of me, got me in and out in a couple of hours, very friendly, personable and knowledgeable. Thanks guys! More
by Pdanrichey
Employees Worked With
Logan, Gavin, Joel
