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Grapevine Ford
Grapevine, TX
1,025 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,025 reviews
July 26, 2022
wish i could leave 0 stars on June 15th, 2022 while driving my Ford Fusion, the clutch that was allegedly repaired from a recall back in 2019( I doubted then and I know now the repair was either not do driving my Ford Fusion, the clutch that was allegedly repaired from a recall back in 2019( I doubted then and I know now the repair was either not done correctly or not done at all) totally failed and stuck to the floor. Towed the car to Grapevine Ford - I am not sure why I did that. where it sat for one month. How in the world a brand new clutch can fail in 27,000 miles is a mystery to me. The mechanic who repaired my clutch echoed that sentiment and agreed that there is no way this can fail and he would be submitting paperwork to claim the repair and have it done correctly. This was of course denied by someone. - so here i sit with a $3400 bill for a clutch recall that was never repaired - and failed as indicated in the recall notice -- but I have to pay $3400. Either Ford makes some trash parts or my recall wasnt done in 2019. I am going to go with the latter. Why anyone does business with Grapevine Ford is beyond me, More
by MATTY
Employees Worked With
jody, venny, Nikki Van Doran
July 19, 2022
Very nice experience. The entire team was very helpful and courteous. We would go back and do business with this dealership again in the future. The entire team was very helpful and courteous. We would go back and do business with this dealership again in the future. More
by Greggmadsen13
Employees Worked With
Maksym and Luke
July 17, 2022
Everything went smoothly and quickly if they would have negotiated I probably would have bought the bronco on the showroom floor. But all in all a great deal on a highly desirable vehicle. Now it's off to negotiated I probably would have bought the bronco on the showroom floor. But all in all a great deal on a highly desirable vehicle. Now it's off to Hennessy for a 30k upgrade More
by Oly
Employees Worked With
Sui
July 13, 2022
Absolute garbage. We were interested in purchasing an Explorer Hybrid. We were in dire straights. Our Lincoln was recently totaled. They told us the vehicle was out on We were interested in purchasing an Explorer Hybrid. We were in dire straights. Our Lincoln was recently totaled. They told us the vehicle was out on loan and we could purchase it when it was returned. We called twice a day for 6 days. They sold it to someone else without contacting us. They don't care about people. They also mark cars up 20k over sticker to screw folks during this chip shortage. Avoid at all costs. More
by dludwi1
Employees Worked With
Jo, 2 separate managers
July 11, 2022
We have been harassed by this dealership and even after blocking and requesting they please stop calling, they have still called us 13 times in the last couple of weeks. Very unprofessional!!! blocking and requesting they please stop calling, they have still called us 13 times in the last couple of weeks. Very unprofessional!!! More
by Rhodesw
Employees Worked With
Anyone that has supposedly said they were the manager
July 06, 2022
Terrible experience at this dealer. I spoke with a gentleman named Michael Watters who was extremely helpful. I test drove a King Ranch that had some mechanical issues and a fender that I spoke with a gentleman named Michael Watters who was extremely helpful. I test drove a King Ranch that had some mechanical issues and a fender that was dinged up pretty bad. I had no huge issues with that because they were going to fix it. So Michael brings over a guy from Finance/warranty department I really wish I remembered his name. What I do remember about him is that he was one of the most rude salesmen I’ve come across. I told him what I was looking for payment wise and he came in with something not even close(considering a 20k down payment). I told him I would have to walk away and he barked at me “walk away then” gets up doesn’t shake my hand or say thanks for coming in and HE walked away before I did. At the very least show me other options. Had commission breathe all over him. Acted like I wasted his time when I was the one waiting for over an hour to speak to someone about a deal. I wouldn’t take a car there to even get the windshield wiped off and 100% will not consider this dealership for when purchasing a new or used car. I’ve worked in sales for over 10 years and this experience speaks volumes about the culture at this dealership. If you’re considering buying from this dealership, do yourself a favor and drive PAST this dealership to any other Ford dealer besides this one. 7/6/2 More
by Josh_sanchez31
Employees Worked With
Ken
July 05, 2022
Zach and Jake were great to work with, Zach kept me up to date along the long and long wait for the Bronco.... and delivered without any last minute nonsense. date along the long and long wait for the Bronco.... and delivered without any last minute nonsense. More
by wldcatr
Employees Worked With
Mike Crawford
