
Grapevine Ford
Grapevine, TX
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Friendly and helpful. They were not pushy or ‘salesy. I really appreciated their thoughtfulness and going beyond the basics to help me. They were not pushy or ‘salesy. I really appreciated their thoughtfulness and going beyond the basics to help me. More
I drove a vehicle on December 11, 2022 that I agreed to purchase on December 12, 2022. They priced the vehicle to sell which I agreed to buy on the evening of December 11th. On December 12, 2022, I asked t purchase on December 12, 2022. They priced the vehicle to sell which I agreed to buy on the evening of December 11th. On December 12, 2022, I asked that they send the paperwork to my credit union as I was approved for the purchase. Grapevine Ford not only refused to send the paperwork to my credit union but refused to sell me the vehicle stating they had to run my credit to prove my identity before they could send the purchase to my bank. Considering there are other ways to prove identity (birth certificate, social security, proof from the bank, etc) all of which I offered and they still refused to sell me the vehicle. I'm a female with the ability to buy a car without their financing, can you say "discrimination"! Take your business elsewhere if you are a female and refuse to succumb to their antics. More
This is the fifth car we've bought from Grapevine Ford! They have always understood or needs and have worked hard to meet those needs! This time was no exception. Fransisco and the rest of the team were th They have always understood or needs and have worked hard to meet those needs! This time was no exception. Fransisco and the rest of the team were the utmost professionals, pleasant to work with and got us into the exact car we wanted! Thank you again! More
Sandy Smith was great and helped us get the Navigator we wanted! Sandy also spent plenty of time with us to show us all of the features of the vehicle. wanted! Sandy also spent plenty of time with us to show us all of the features of the vehicle. More
I thought you guys were very inviting from beginning to end. Our sales rep was awesome, listened, and meet my requirements he was professional and made sure to only work on what we wanted and looking for. end. Our sales rep was awesome, listened, and meet my requirements he was professional and made sure to only work on what we wanted and looking for. The finance rep was really professional and very easy to work with. All in all, it was an awesome experience and we walked away very happy. We have been Ford owners for many years and never had this quality of service. Thank you for your professionalism, listening, not pushing, and working with us. More
I pass three Ford stores to arrive at Grapevine ford. The staff in the sales department and finance department, are the best in Texas. The staff in the sales department and finance department, are the best in Texas. More