Grapevine Ford

Grapevine Ford is the worst dealership ever! ! I will never purchase a vehicle from them!! If you are looking to purchase a vehicle from an honest person then you might want to go somewhere els ! I will never purchase a vehicle from them!! If you are looking to purchase a vehicle from an honest person then you might want to go somewhere else!! I spoke to three different managers and found out very quickly that they have absolutely no integrity!! Drove 5hrs one way to only find out that they mislead us on the price and then tried to get us to sign up with Ford Credit for a very high interest rate.. We had already had our financing worked out with a local lender with a low interest rate.. They did not like the fact that we wanted to use our own lender.. The vehicle was for my daughter and it was going to be her first car.. Needless to say we left without the vehicle and it devastated my daughter.. I would recommend if they have a vehicle you want then try to get it transferred to another dealership to complete the deal.. More

Immediate and knowledgeable assistance throughout our purchase experience. All encountered team members were thorough and attentive. purchase experience. All encountered team members were thorough and attentive. More

Exceptional communication with the team! I appreciate not only good communication but transparent open communication especially when buying a pre-owned vehicle. Everyone from the first perso I appreciate not only good communication but transparent open communication especially when buying a pre-owned vehicle. Everyone from the first person that greeted me to the finance manager made it a wonderful buying experience. During short waiting periods I would be standing waiting rather than sitting, multiple team members during those times would approach ‘have you been helped? Can I help you? How can I help?’ Clearly having folks stand around waiting unattended is NOT part of the culture at Grapevine Ford Lincoln. I received great customer service and everything I asked for was addressed and if not it was addressed when I picked up the car. I’ll definitely be back and I’ll tell all my friends. More

Wonderful experience! Sergio was very helpful and attentive to what we were asking throughout the process. Sergio was very helpful and attentive to what we were asking throughout the process. More

Salesman (Dan) and finance guy (Garry) we’re great. Appreciate the straightforward way they dealt with me. Appreciate the straightforward way they dealt with me. More

The sales crew was excellent. Blaine was knowledgeable, patient, and helpful! He had answers for our questions and sought out guidance when it was something he didn’t know. Blaine was knowledgeable, patient, and helpful! He had answers for our questions and sought out guidance when it was something he didn’t know. More

Team was over the top! They were outstanding!i would recommend them to all my friends and family. They were outstanding!i would recommend them to all my friends and family. More

Sales man great to work up , very kind and pleasant. Answered all of our questions Answered all of our questions More

Loved working with Sube and Joe Gonea through the buying process. Both were kind and helpful! process. Both were kind and helpful! More

Wiped hands once sale went through. Salesman went as far as blocking my number. Two defects on vehicle. Dealership hasn’t offered a solution Salesman went as far as blocking my number. Two defects on vehicle. Dealership hasn’t offered a solution More