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Grapevine Ford

Grapevine, TX

Overview
Reviews
Vehicles
4.4
1,025 Reviews
Call Dealership (877) 327-6879

801 E State Highway

Grapevine, TX

76051

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Showing 1,025 reviews

March 20, 2023

Robert was an excellent salesman. He stayed with us throughout entire process. He stayed past 11:00pm while we waited on finance sept. More

by jamie4270
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert
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Mar 20, 2023 -

Grapevine Ford responded

I’m glad you had a great experience, Jamie. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

March 19, 2023

I had an absolutely amazing experience with the team at Grapevine Ford! Gabby was wonderful! She made the truck buying experience relaxing and fun! I would highly recommend Grapevine Ford! More

by Stroessba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabby, Garry
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Mar 20, 2023 -

Grapevine Ford responded

Glad we could help! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. -- Customer Loyalty Director

March 18, 2023

The dealership met our requests and provided all service needed to our satisfaction. We found and purchased the truck we were seeking. More

by Tom
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Keaton, our sales representative, was patient with us. He met all our requests.
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Mar 20, 2023 -

Grapevine Ford responded

Thank you, Tom! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Customer Loyalty Director

March 17, 2023

Doni and joe are the best. Very helpful and friendly. They got me into the perfect truck. More

by evareneehilburn
Recommend Dealer
Yes
Employees Worked With
Doni
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Mar 21, 2023 -

Grapevine Ford responded

Thank you so much for the review! The Grapevine Ford team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

March 13, 2023

We had a great experience with Donnie and the whole Grapevine Ford Team buying our new car. More

by Lmb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikki Van Doran
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Mar 13, 2023 -

Grapevine Ford responded

I am happy to hear our team was able to help. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director

March 13, 2023

Excellent salesman, knowledgeable, informative and kept me updated. Pleasant and courteous. Great experience. Took all the time I needed to understand my new Lincoln before I left the dealership. He ga More

by Ikennis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Grabowski, 5 stars and Andrew Boaz, 5 stars , Nikki Van Doran
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Mar 14, 2023 -

Grapevine Ford responded

Thank you so much for the review! The Grapevine Ford Lincoln team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Customer Loyalty Director

March 11, 2023

I've done this already, good service, excellent overall, friendly atmosphere, very professional, all good,i recommend this dealership, thanks. More

by Don't have one.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt clark
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Mar 13, 2023 -

Grapevine Ford responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Customer Loyalty Director

March 10, 2023

UNETHICAL AND LIARS! ! Drove 2 hours for a vehicle and sold it before we got there!! More

by Makeisha Little
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Francisco
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Mar 10, 2023 -

Grapevine Ford responded

Hi Makeisha. I am incredibly sorry to hear about the situation. We appreciate you letting us know and providing us with this feedback. I work with the customer relations team to help pinpoint and fix errors that occur. We’d like to discuss your concerns further to see if there is anything we can do to make this right for you. Please contact our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.

Mar 13, 2023 -

Makeisha Little responded

After having the opportunity to read your reviews from customers I wouldn't trust buying a vehicle from you guys. And it's the principle for us, we wouldn't do business with you if you offered to sell us a car for a $1.00. You should address your sales managers and their customer service because they are not customer friendly, they make excuses for your unethical salesman without any kind of principle. "First come first serve, and appointments don't matter even if you're driving two hours".

March 07, 2023

As I had looked for an auto for several Weeks, no other dealer compared to the Professional,kind service received From Doni and the other Staff @ Your Dealership. More

by Joannhintze
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doni
Report | Print
Mar 08, 2023 -

Grapevine Ford responded

I am happy to hear our team was able to help. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director

March 02, 2023

Great people, no high pressure sales tactics - great over all buying experience. Cliff and Ryan were fantastic to work with More

by jcorbett54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cliff
Report | Print
Mar 03, 2023 -

Grapevine Ford responded

I am happy to hear our team was able to help. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director

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