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Grapevine Ford

Grapevine, TX

Overview
Reviews
Vehicles
4.5
1,053 Reviews
Call Dealership (877) 327-6879

801 E State Highway

Grapevine, TX

76051

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Showing 1,053 reviews

March 03, 2025

Excellent customer support . Jack is very good customer support executive. Handled my request very well More

by ramesh.kanneganti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson
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March 03, 2025

Blane and Devon were extremely helpful and courteous. Couldn't have asked for better folks to deal with. More

by joan.mcmurray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blane and Devon
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Mar 04, 2025 -

Grapevine Ford responded

Thank you for your wonderful feedback! We're so glad to hear that Blane and Devon provided you with excellent service. We truly appreciate your kind words and look forward to assisting you again in the future!

February 24, 2025

Really great customer service, agent didn’t let us down with our desired payment, quick and easy! More

by ashleytapia1810
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan “Jr” Rosas
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Feb 25, 2025 -

Grapevine Ford responded

I’m glad you had a great experience, Ashley. Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager

February 24, 2025

During the negotiation of the vehicle we had multiple managers lie about extra costs and the main salesman didn't even show up. Once the sale was made service stopped. Everything that was agreed to prior More

by A3ptstar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Subie
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Feb 25, 2025 -

Grapevine Ford responded

Hi, thank you for giving us this feedback. It is very important to us to provide a service experience that is efficient, transparent, and friendly to our visitors. I am incredibly sorry to hear about your visit but appreciate the opportunity to understand your issue. If there is anything we can do to address your situation further, or to earn your trust back, please contact me, Venny Diaz, Service Manager, at VDiaz@GrapevineFord.com.

February 22, 2025

Grapevine Ford is our preferred dealer for service. Merari, the service rep, kept us updated on our vehicle and made sure the work was completed promptly. It’s our second time to use this facility and More

by JF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merari Blanco
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Feb 25, 2025 -

Grapevine Ford responded

Thank you for your fantastic review! We're so glad to hear that Merari provided excellent service and kept you updated throughout the process. It's great to know that Grapevine Ford has earned your trust for service, and we look forward to assisting you again in the future with any of your vehicle needs!

February 16, 2025

Great people. Friendly staff is always ready to help. I have bought a few different cars there. More

by artdfw01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin and Matthew
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Feb 17, 2025 -

Grapevine Ford responded

Thank you for your support and kind words! We're glad to hear that our team has provided you with a great experience and that you've trusted us with multiple vehicle purchases. We truly appreciate your loyalty and look forward to serving you again in the future!

February 12, 2025

Customer service is excellent. Very friendly and attentive. I would recommend this dealership to anyone. More

by rc4inc@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malaria Blanco.
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Feb 12, 2025 -

Grapevine Ford responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager

January 21, 2025

This dealership and sales man were excellent in helping me with purchasing a new vehicle More

by juliebatterton669
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sang Bang
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Jan 22, 2025 -

Grapevine Ford responded

Thank you, Julie! It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Customer Loyalty Director

January 19, 2025

The service dept especially Heath is amazing. Heath goes the extra mile for his clients and it is truly appreciated More

by SuzyS1180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath
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Jan 22, 2025 -

Grapevine Ford responded

Hi Suzy, tt means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Venny Diaz, Service Manager

January 10, 2025

Sam in service department is a true asset for your company. Got us Uber’s down to Main Street and back to dealership in perfect time to pick up car, ahead of rush hour traffic. See you in three months More

by tkkniss2005
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Jan 15, 2025 -

Grapevine Ford responded

Thank you! I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Customer Loyalty Director

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