Grapevine Ford

Very good experience. Agent was very helpful! I will ask for her next time I need service. Agent was very helpful! I will ask for her next time I need service. More

I was quoted the exact price to replace the coil packs on my 2015 F150. They only replaced one coil but charged me what it would cost for all of the coils. I live in Chicago and my wife broke down in Texas. my 2015 F150. They only replaced one coil but charged me what it would cost for all of the coils. I live in Chicago and my wife broke down in Texas. The truck was at their mercy. They got the truck done quickly but misled me on what they were doing. I’m in the car business and am aware of labor times and parts prices. What they charged me for is the exact price it should be to replace all the coils( which is what I assumed they were doing). When my wife returned to Chicago I checked the truck and they only changed 1 coil ( the one that was misfiring) when I call Jody in service she had no answer for me. She knew what she did and took advantage of me and my wife in the situation. The receipt of work had no labor rates on it and didn’t have a breakdown of costs. It just had a manually entered price. The price of what it costs to replace all the coils. When I called about this she tried to lie on top of the issue and said it would have cost more if they did all the coils ( around $2000). It is sad and disappointing that they conduct business this way. I hope she becomes a better person and feels shame knowing she got caught. I don’t expect a reply but the correct thing to do would be to refund me the difference for the parts and labor they did not perform. Shady business More

Blaine (internet sales manager) & Garry (finance manager), are the best! They are both so friendly and worked hard to find us additional discounts. Their customer service is superb! We highly rec manager), are the best! They are both so friendly and worked hard to find us additional discounts. Their customer service is superb! We highly recommend this team and Grapevine Ford. More

Always great customer service and support from the team at grapevine ford Irving and I will continue to use the service. at grapevine ford Irving and I will continue to use the service. More

I enjoyed my experience with Grapevine Ford! My salesman was Miguel. I told him what I could afford as a down payment and my payment range per month that I could not exceed him and Garry crunche My salesman was Miguel. I told him what I could afford as a down payment and my payment range per month that I could not exceed him and Garry crunched the numbers and were able to find me a 2022 Nissan Kicks with low miles and the payments were below my max. I am so happy with my purchase and admire the customer service they both have shown me every step of the way! More

The new car was in inventory with all of the desired features and was also equipped with my preferred tire brand. The dealership environment is friendly and comfortable. The sales team is knowledgeable features and was also equipped with my preferred tire brand. The dealership environment is friendly and comfortable. The sales team is knowledgeable and they’re good listeners when purchase goals or limits are communicated. I was treated kindly and professionally. The sales team also presents themselves, in dress and grooming, as corporate professionals. The finance staff was efficient, clarified all questions and presented paperwork in an organized format. More

As soon as we pulled into the service area we were greeted by Brendan Garner. He took care of us immediately. After the paperwork was complete he took time to show us a couple new vehicles eventhoug greeted by Brendan Garner. He took care of us immediately. After the paperwork was complete he took time to show us a couple new vehicles eventhough he is a service manger. Finally and unexpected he arrange an Uber back to our home. We are very impressed by such personalized service. A great place More

Whole process was very good Micealdid a good job of helping me in getting the right vehicle helping me in getting the right vehicle More