Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Grapevine Ford
Grapevine, TX
1,025 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,025 reviews
September 27, 2024
Changing my original response from 5 stars to 2. I like the truck but hate the service I'm receiving after the sale. The reason was Grapevine Ford dropped the ball on warranty work that was needed I like the truck but hate the service I'm receiving after the sale. The reason was Grapevine Ford dropped the ball on warranty work that was needed on a truck that I hadn't even driven off the lot. I found a couple of issues with a truck that I purchased upon delivery and notified the salesman before I drove off the lot. The salesman failed to note my account and has since left, so I was told. Then, I drove out personally to seek assistance from the sales manager. He verified that it was a part that needed ordering and that he would let me know when it arrived. It's been months and have not heard anything regarding my warranty issue (no calls, emails, anything). I'm sure if I called them today, they would tell me the same thing they did before, "it's not noted on your account, wasn't me" I'm sick of being treated so well during the purchase process, but so poorly when I have an issue with a newly purchased $60K+ truck. More
by Nate
Employees Worked With
Maxwell and some sales manager
September 25, 2024
That was the easiest, shortest car buying experience I’ve ever had! Normally it takes me a week to find a car I like and negotiate a fair price. Staff was courteous and helpful! We will need another truck fo ever had! Normally it takes me a week to find a car I like and negotiate a fair price. Staff was courteous and helpful! We will need another truck for my husband in a few years so I’ll be sure to visit again! More
by kellercurb
Employees Worked With
Sergio
September 25, 2024
From the moment i walked it, i didn't feel pressured and it was all about what i wanted.. i had a trade in and we ended up agreeing to what I wanted for the trade, no pressure i was in and out at about 3 hr it was all about what i wanted.. i had a trade in and we ended up agreeing to what I wanted for the trade, no pressure i was in and out at about 3 hrs. Every question answered every concern addressed. More
by Dude
Employees Worked With
Keaton Rowley
September 18, 2024
Came in unannounced and worked with Keaton Rowley on a 2024 Ford Bronco Sport. Keaton made the whole process quick and easy. Got to the terms that I wanted and it didn't take the whole back and forth to g 2024 Ford Bronco Sport. Keaton made the whole process quick and easy. Got to the terms that I wanted and it didn't take the whole back and forth to get there. Not the first time I've worked with Grapevine Ford and it won't be the last. More
by DALFIRE23
Employees Worked With
Keaton Rowley
September 15, 2024
Big shout out to Logan, Gavin in sales and Joel in finance. They took good care of me, got me in and out in a couple of hours, very friendly, personable and knowledgeable. Thanks guys! finance. They took good care of me, got me in and out in a couple of hours, very friendly, personable and knowledgeable. Thanks guys! More
by Pdanrichey
Employees Worked With
Logan, Gavin, Joel
September 14, 2024
Grapevine Ford provided me with an outstanding used vehicle purchasing experience, from salesman's thorough explanation of vehicle's advanced features, test drive, deal, and financing. No squabbles reg vehicle purchasing experience, from salesman's thorough explanation of vehicle's advanced features, test drive, deal, and financing. No squabbles regarding what I wanted. A different Toyota dealer I visited earlier discouraged me so much, I left. Thanks Grapevine Ford. More
by Zekeornelas
Employees Worked With
Naod, Willie Stephens
September 03, 2024
We’ve purchased two F150s in the last year through Blane Castorena at Grapevine Ford. Blane has always been a great guy to work with. He searches diligently for the right truck with the right options for us Castorena at Grapevine Ford. Blane has always been a great guy to work with. He searches diligently for the right truck with the right options for us. More
by Rancher
Employees Worked With
Blane Castorena, Devin Arndt
August 22, 2024
Jonathan, Marcus, Joel and Andrew all performed like World Champs. Thanks Grapevine Ford for a no hassle experience. Will definitely recommend. World Champs. Thanks Grapevine Ford for a no hassle experience. Will definitely recommend. More
by bigcountry.ss316
Employees Worked With
Johnathon, Marcus, Joel and Andrew
