Grapevine Ford

The experience was easy. The sales person, Sandy Smith, made me feel comfortable and worked with me well. The sales person, Sandy Smith, made me feel comfortable and worked with me well. More

They took good care of me. Everything went well. I really like the truck. Very good truck Everything went well. I really like the truck. Very good truck More

Went to buy a king ranch F150 at Grapevine Ford trading in a Mercedes. Experience at the Mercedes dealership has always been A+ but now need a truck as my needs have changed. Went in the Grapevine Ford a in a Mercedes. Experience at the Mercedes dealership has always been A+ but now need a truck as my needs have changed. Went in the Grapevine Ford a few times to narrow down what I wanted and get my trade-in valued. My first warning should have been when they would not give me the trade-in value over the phone or until we were at the final stages. After 3 hours of back and fort.. finally got to a deal.. shook hands.. signed the paper work. This is where the new problems started.. They came out and said the truck was actually not on the lot and would have to give me a loaner for the weekend.. I said ok.. waited around for the loaner and the finance guy came out and said there was a mistake on their part and the interest rate they gave me is not a program and the new interest rate is now double what we agreed to. that we did not have a deal anymore.. not my credit.. nothing on me.. this was their fault.. Complete waste of 3 hours and a few trips of my life.. Everyone got real cold like they sold me a truck they didn't have and just wanted me out.. No Attempts to make it right.. No attempts fix it.. nothing.. I have to say I had to fight back the urge to use naughty language. I texted my old Sales person at Grapevine ford.. He said his director would be calling me.. I asked for the GM's contact....crickets.. I googled the GM...I emailed the GM... nothing... I emailed the berkshire hathaway Automotive CEO.. nothing.. After reading all the reviews, seems I should have done my research. These are the reasons people hate buying a car. They make it feel like you are about to go in for a root canal. If you go here to buy.. expect all the stereo types of bringing you a crappy deal.. you say no.. they go back to their sales manager.. they bring you something a little bit better.. you will have to do this 3 or 4 times.. then.. expect the deal to change when you meet the finance guy.. they take your trade in keys so you can't leave.. they don't tell you the trade in value till you see the finance guy.. they know after 3 hours you are so tired, you will accept a crappy deal. Life is to short.. More

I bought a used vehicle yesterday and everything was great until the financing aspect if it. Initially when I filled out the paperwork for financing the salesman came back with a 8.6% rate for 72 mon great until the financing aspect if it. Initially when I filled out the paperwork for financing the salesman came back with a 8.6% rate for 72 months which blew my mind. I told then I have an over 800 credit score. They said my account had a red flag, and tried to show me google results to support the rate. I made a comment there was no way I was going to accept that rate. He then asked if I had my SSN card (thankfully I did) and he came back and said the finance person ran the wrong SSN before and now they were able to get a 7.1% rate with Well Fargo. Obviously this set off alarms because they would have seen names didn't match at all. More

Excellent service, knowledgeable staff provided an enjoyable car buying experience. We would recommend Grapevine Ford to others. enjoyable car buying experience. We would recommend Grapevine Ford to others. More

Great dealership! Everyone was very polite & helpful. They were not pushy! Very accommodating in finding the exact vehicle we wanted. Will be back & will recommend to Everyone was very polite & helpful. They were not pushy! Very accommodating in finding the exact vehicle we wanted. Will be back & will recommend to friends & family. More