Grapevine Dodge Chrysler Jeep

Found a great deal on a 2010 Dodge Ram Crew Cab 1500 Lonestar Edition, reduced from 38707 to 24707. They told us that they didnt do all the gimmick incentives, that the 14K was there discount on older ( Lonestar Edition, reduced from 38707 to 24707. They told us that they didnt do all the gimmick incentives, that the 14K was there discount on older (new) inventory. After appraising our trade they came back and told us they would offer 2-3 grand less in trade, becuase they were looking at wholesale to wholesale. They gave us a second option, give us the same trade value that we had been offered elsewhere, but that the discount on the truck had gone from 14k to 10k. Thats no option, its the same deal. We left after 3.5 hours of negotiations to take a break and kill some time, while they were seeing what they could do. They told us to give them 30 minutes to and hour to review some things. They called 3.5 hours later to tell us to come back and that they had something worked out that met our needs. We had already driven an hour home and werent going anywhere without details of the deal. The next day they emailed to tell us that the deal had not changed and that all the numbers appeared to be $70-80 a month more than we were willing to pay, based on their original selling price and what we had been offered in trade elsewhere. We told them at that point what our requirements were and that we were offended that they had wanted us to drive another hour both ways for a deal that we had already told them we werent interested in. Of course no response! Take your money somewhere else. More

This is the worst dealership I have ever encountered. I've never been treated before with the upmost disrespect. Of course, when I was sold the car the sales person was friendly -to the point of being so I've never been treated before with the upmost disrespect. Of course, when I was sold the car the sales person was friendly -to the point of being so fake- I had to come back the next day to sign more papers and thats when things got ugly. I was treated like they did me some favor for selling me this car (that by the way has been back into the shop 8 times since I've had it 3 months) The service department is no better. They are rude and never call you when they say they will. PLEASE DO NOT BUY FROM THE DEALERSHIP unless you want heartache! More

I'm not sure how 'I'd like to test drive an Avenger and a Charger' turned into 'I'd like you to waste over an hour of my time suggesting cars I don't want, walking me all over your lot, and let me wait in yo Charger' turned into 'I'd like you to waste over an hour of my time suggesting cars I don't want, walking me all over your lot, and let me wait in your office while you work numbers even though I'm not buying today'. I was so turned off by my salesperson's approach. I told her several times I was not buying today, and that I was trying to find the best car for me. I will not be purchasing at this dealership. I felt like they were trying so hard to nail a sale, they completely lost sight of what customer service is. More