Grapevine Dodge Chrysler Jeep

Nona (Nona James 139482) is my new service representative at Grapevine Jeep. From the initial visit, she was very friendly and attentive. I had a recurrent issue with the car, that had not been resolved. She at Grapevine Jeep. From the initial visit, she was very friendly and attentive. I had a recurrent issue with the car, that had not been resolved. She listened to the description and promised that this time the car would be fixed. She kept me informed and she did get the car fixed. I was very impressed with her and the care of my car. I would highly recommend her as a service representative. More

Peggy Chaney R987654 did a great job in taking care of me and my 300. In and out quickly with alot of attention to detail. Even though it was warranty work she treated me as her number 1 customer. I will and my 300. In and out quickly with alot of attention to detail. Even though it was warranty work she treated me as her number 1 customer. I will definitely ask for her service again. More

I would like to thank Peggy for her great help and friendly approach with me .... she is trust worthy and professional ..... Peggy is a great star for Dodge dealer in Grapevine , Tx. friendly approach with me .... she is trust worthy and professional ..... Peggy is a great star for Dodge dealer in Grapevine , Tx. More

Entered the dealership to scan for any possibilities to trade in my fairly new Jeep Grand Cherokee for a new RAM truck. And it was Collings Ngoma who helped me. He is in one word a true salesman and this d trade in my fairly new Jeep Grand Cherokee for a new RAM truck. And it was Collings Ngoma who helped me. He is in one word a true salesman and this dealership should go all the way to keep a guy like him in the team. Energetic, a lot of WOO and although he didn't have all the answers of powers to satisfy my questions and price demand...... He got it work out. Great guy. And as we both speak French we could practice that language. So thanks for the service and the solution we found! Great team! And great salesman! 139482 More

I am a return customer I have purchased three Jeeps in I am a return customer I have purchased three Jeeps in the past.I traded my 2012 Jeep wrangler for 2013 Jeep Grand Cherokee. I did not drive this jee I am a return customer I have purchased three Jeeps in the past.I traded my 2012 Jeep wrangler for 2013 Jeep Grand Cherokee. I did not drive this jeep,it had 875 miles on it,I was never told about the mileage,did'nt find out until the next day when I found the oddometer the odometer is small on the jeep,I went back to the dealership and asked about the mileage,I was told by the sales person (Collins) that he had told the sales manager (Chad E. Ivie),But I was never told of the mileage,I was then told by the salesman that it was a demo.I asked to speak to the sales manager (Chad E. Ivie he told me they would give me a Grand Cherokee coffee mug to make up for the mileage on the Jeep. (Value of the mug about $6.00.I then talked to the director of excellence (Jude Ross)She told me another story about the milesge she said they bring in vehcles from different dealerships and have them driven to their dealership)She told me it was cheaper to have them driven then trailered) She asked what she could do to fix the problem I told her to that it was a used Jeep they sold me,and I told her that I thought a refund of $1,500.00 would be in order,She then told me that would never happen End of story.I have since wrote to Chryser about this experence,I am waiting for a reply.The Jeep Wrangler I trade in I had for eleven months and had 7,500 miles on it.I will not buy another vehicle from from Grapsvine Dodge. If you plan on buying from them be sure to check the mileage. More

This is the worst dealership I have ever dealt with. They are very, very dishonest from the salesman to the top management. They don't follow thru with anything at all they promise. I would not walk, but run are very, very dishonest from the salesman to the top management. They don't follow thru with anything at all they promise. I would not walk, but run from this dealership. From the very begining I advised them I was looking for a better, safer, longer lasting vehicle,limited income for my daughter, single Mom(very limited income), grandsons 2&3 yrs(time of purchase),the van they were driving had appx. 175,000 miles, but pd for. Started to look, I had thought since this was a large dealership, had the Nissan Quest that I was looking for, low miles supposely apprx 50,000, found on their website. Went and looked, drove the van, inside not cleaned, but promised they wld clean, 50,000 miles ?????, dvd player working in the vehicle. It appeared & I was assured numerous times it would be a lot better, safer vehicle, was checked thoroughly by their mechanics. I almost walked away and wish I wld have. The salemans kept preassuring me, stating the van they were currently driving was not a good vehicle wld not last long & we really needed something more reliable, safe & lower miles for my daughter & granchildren so they would not get stranded in the street. After 3-4 days, sev.long hrs at their office being hounded, I finally caved in, after being assured numerous times, this vehicle wld be so much more reliable, safer & better vehicle. We agreed on price from internet $12,000. approx.& discussed warranty in great detail including price, financing. Once in finance dept to sign docs price had jumped to $14,000.00 appx. when I had refused to sign, they dropped the price, to the orig price agreed upon. Last minute was advised cld not finance warranty with van, cld not afford(with my limited budget, I wld be paying for this all myself). I was advised by finace dpt, I cld then mk monthly pymt for 24 months(directly to the maint co) this wld be manageble, dwn pymt was not, to keep the deal head of finance pd dwn pymt, signed the deal, then advised cld only do 12 mos, which was too much cld not keep addit monthly amt, Tripled $$$. I was told it was to late, I already signed docs. & I could not back out of the deal. I had asked them to clean vehicle, made 4 trips apprx 80 miles rnd trip, still never really cleaned inside, nasty. Within 2nd wk aft purchase dvd stopped working, wld be appx $1,000.00 or mr to fix(no $$ to fix, still not working)had cont upper management, was directed to manager of service dpt, which promised to look at and fix, upon initial contact, lft numerous messages to set up date & time & never returned calls. Interior lights all quite working apprx 8 weeks after purchasing(not a fuse, told electrical issue $$$$ to locate) After driving vehicle appx 10-12,000 miles, had to take to nissan dealership due to the timing chain went out, appx $1,700.00 to fix, was advised by mechanics very unlikely for this to go out on a vehicle if it had 60,000 original miles, drove another appx 15,000 miles computer chip went out,apprx $2,500.00 to fix, this issue again advised, very unlikely for these types of issues on a vehicle with less than 80,000 ORIGINAL MILES. Over the course of time numerous sensors have gone out costing again $$$ to fix which I did. Trouble with lights, steering, brakes and numerous other items. This van has been very unreliable, unsafe, broke down more than it has been running. We have only driven this vehicle less than approx 35,000 miles with all of these issues, not counting smaller issues I did not take the time to discuss. I wish I had trusted my instinct,ran & did not trusted these folks. We went from a vehicle totally paid for($4,000) more miles ???, but had no major breakdwns I was trying to avoid due to high milage, to a newer vehicle, less miles, no major breakdowns for sometime, reliable and safe I went in debt for $12,000.00 initially, then costs $$$$ for major & minor repairs, for a vehicle driven less than apprx. 35,000. Vehicle now has apprx 83,000 miles has been broke dwn past year more than it worked. Tried numerous times to get assistance at dealership, but to no avail..This company appears to have no morals,or care who they take advantage of or ripoff. More

Everyone seemed friendly in the beginning, but after being hassled from 8:45am-3pm and the salesperson "trying to get the best deal for me", my opinions changed. They try to act like they are working in being hassled from 8:45am-3pm and the salesperson "trying to get the best deal for me", my opinions changed. They try to act like they are working in your best interest and take much longer to "lower your monthly payment", when they are really just wasting time walking back and forth. Obie was becoming a bit too pushy for my taste, even when I told him I had a set budget. Tip: When going to a dealership, go in with a set price for what you are able to pay for the TOTAL cost of the vehicle, do not focus on the monthly payment like dealerships try to do. Ultimately, it is the total cost that matters most. Look at another dealership. The service dept here seemed pretty friendly, as they were constantly making sure I was being helped. Reception did not look very friendly and some of the other salesmen looked sleezy. More

Long time jeep owner and I wanted to purchase a new Wrangler Unlimited. We had a Yukon for trade in and the staff at Grapevine was fantastic to work with. They really worked hard to earn our business Wrangler Unlimited. We had a Yukon for trade in and the staff at Grapevine was fantastic to work with. They really worked hard to earn our business and were friendly the entire time. Unlike most places, the 'ordeal' of buying a new car was not painful at all and we drove away in our new Jeep very, very happy! More

Awesome experience. Helped me out getting me into the car I wanted!!!! Terrence was very friendly and knowledgable about DCJ vehicles. Thank you for the help and I will be back for more! I wanted!!!! Terrence was very friendly and knowledgable about DCJ vehicles. Thank you for the help and I will be back for more! More

Worst experience I have everhad buying a vehicle. The deal kept changing and these are not people of their word! I would drive any additional miles to another dealer. I will not be going back for ser deal kept changing and these are not people of their word! I would drive any additional miles to another dealer. I will not be going back for service on my 2013 new purchase! More