Grapevine Dodge Chrysler Jeep

Had a 2012 Honda accord with a little over 23,000 miles on it and had it on the Internet for 16,399 which was a great price. I was willing to pay everything never once thought of haggling then pops up a 89 on it and had it on the Internet for 16,399 which was a great price. I was willing to pay everything never once thought of haggling then pops up a 895 reconditoning fee!!! WTH!!! Um no thanks!!! More

I have purchased three cars from this dealership with minimal to no problem. In fact, I got such a good deal on my cars I promised them that I would always service my cars at this dealership. I drive an minimal to no problem. In fact, I got such a good deal on my cars I promised them that I would always service my cars at this dealership. I drive an hour out of my way just to give them business. After my last service encounter however, I don't think I will ever be coming back for service or for cars. After I paid over $1000 in repairs, took my car home, and had the exact same issues repeat, and then took my car back, they wasted my time and could tell me nothing… The car issues started up again so I took it to a mom-and-pop repair place that knew exactly what was wrong with it right away and didn't overcharge me! Grapevine jeep didn't even provide a car rental for free or get back to me in a timely manner… Not impressed, not a good way to run a business… I also had issue with Nora or Nona? calling my mother and addressing her about my car… I'm not 18 or under so I don't know why she thought that was appropriate… More

I had a horrible experience here. I bought a used car through the dealership on August 5, 2013. When i got home i realized that i didnt receive a spare key. Well, i called the dealership right away and through the dealership on August 5, 2013. When i got home i realized that i didnt receive a spare key. Well, i called the dealership right away and asked them about it, and all they had to say about it was that they were sorry. They did however offer me a free tank of gas to make up for it. Well today (august 14, 2013), i went in to receive my free tank of gas and they told me that it couldnt be done. I advise anyone who is even thinking about going here, to not go here. It was a bad experience from the start. The customer service is absolutely horrible. More

My husband and I have purchased 2 vehicles from Grapevine DCJ in the last month and half. Jason Eagles 139482 was our car salesman both times. We were extremely satisfied with the great service we received f DCJ in the last month and half. Jason Eagles 139482 was our car salesman both times. We were extremely satisfied with the great service we received from Jason and everyone at Grapevine DCJ. I highly recommend buying your next vehicle from them. More

I went in and talked to Brian Oppenlander about getting some custom work done on my beautiful new Charger. He was incredibly nice and he went out of his way to make sure I was happy. I love this dealersh some custom work done on my beautiful new Charger. He was incredibly nice and he went out of his way to make sure I was happy. I love this dealership and am very happy I bought my car here. (139482/R987654) More

Great experience. Jason Eagles (R987654) was the salesman I dealt with, but the whole crew was great and helpful. From the moment I arrived with family, Jason's presence and willingness to work tog salesman I dealt with, but the whole crew was great and helpful. From the moment I arrived with family, Jason's presence and willingness to work together to get me in the right vehicle pretty much settles it. Not forcing with what is limited, but suggestions and no time limit. I tell you... With his help and the whole crew there, we came home with a 2013 Dodge Ram 1500 Laramie. I am a Dodge person, but my wife pretty much wants a ford badly because of her friends and experience. We convinced her to settle on a Dodge :-). Now she is very happy that we have the Dodge. Not only that, now she is telling everyone about how nice the truck is and my girls loves it. That alone says something y'all. FYI, we went to a different dealership before this one (Holt Dodge) had a really bad experience, and would have never came home with such a truck. Thankfully we walked away and came over to Grapevine Dodge. So, bottom line, again had great experience here at Grapevine Dodge. Jason Eagles (R987654) and his group are the people I recommend to deal with no one else. I will come back and I highly recommend this Grapevine Dodge to everyone... More

Nona provided great customer service on a busy weekend (July 4th). No surprises at GDCJ, just great service! Thank you Nona, see you in 6K. Jason W (July 4th). No surprises at GDCJ, just great service! Thank you Nona, see you in 6K. Jason W More

The buying experience at Grapevine Dodge was perfect. I worked with Bruce Clark and he was great, no preasure, relaxed, and I bought my new 2013 Charger. My car is fantastic, my salesman was fantastic, th worked with Bruce Clark and he was great, no preasure, relaxed, and I bought my new 2013 Charger. My car is fantastic, my salesman was fantastic, the dealership was fantastic. The whole process was great. More

Every one was frendly and nice. But the guy I got put with was very pushy. I kept having to repeat myself that what he was showing me was WAY out of my price range and that I wanted a used car. There sel with was very pushy. I kept having to repeat myself that what he was showing me was WAY out of my price range and that I wanted a used car. There selection was small, and end the end I left because he just want getting my needs in a car. More

• I scheduled a service on-line and promptly received a • I scheduled a service on-line and promptly received a call from the dealership thinking I was looking to purchase. Once she realized I had schedule • I scheduled a service on-line and promptly received a call from the dealership thinking I was looking to purchase. Once she realized I had scheduled a service I was transferred over to the service department. I made arrangements [again] for service; however, on arrival they did not have my basic information at hand and had to go through the whole process request again. Brian [the designated rep] was very bright and friendly. I can not fault Brian for my [bad] experience as I could tell he was being helpful based on how he had been trained. Relative to his training I would rate him at 10. This was my first experience at this dealership so naturally I would have preferred to have been shown around a little with basic explanations as to how things worked. I contributed that not happening to a general lack of training from the dealership. • No coffee. [...and I really wanted coffee] The machine looked as if you had to have a credit card to use it and representatives seemed illusive ... If coffee was available, there was no explanation as to how to make it. To me that area was awkward and uninviting. • The 'Mopar' center was gloomy and again, uninviting. I went in there to look around but did not feel welcome. The staff basically ignored me and I felt like I wasn't supposed to be there. • I had to WAIT for a rental. Again seemed a bit clumsy since I thought a rental was to be associated with the service. Rental car rep [Chris?] was cordial but not welcoming. He came across to me as somewhat stroppy and perhaps a little grumpy. • I found the rental process to be basic and unimaginative. My experience with previous dealership rentals (Lexus , for example) is turn-key. I would immediately receive a like or more luxurious vehicle as a rental and certainly would not have to bother with gas. When I returned the vehicle, the rental car manager, Monica Serrano did ask for my input so I was able to express my concerns to her which was a definite plus. • When I returned to pick up my vehicle, the check-out center was unmanned and I had to wait about 10 minutes before someone decided to saunter back. Again, I was not greeted and felt as if I had been waiting only to be shown distain for having to be checked out at all. I see potential, but my overall experience was fair and unimpressive. [Not very good] I will certainly avoid a return visit if I can and would prefer to find a more customer oriented service location. More