Grapevine Dodge Chrysler Jeep

Long time jeep owner and I wanted to purchase a new Wrangler Unlimited. We had a Yukon for trade in and the staff at Grapevine was fantastic to work with. They really worked hard to earn our business Wrangler Unlimited. We had a Yukon for trade in and the staff at Grapevine was fantastic to work with. They really worked hard to earn our business and were friendly the entire time. Unlike most places, the 'ordeal' of buying a new car was not painful at all and we drove away in our new Jeep very, very happy! More

Awesome experience. Helped me out getting me into the car I wanted!!!! Terrence was very friendly and knowledgable about DCJ vehicles. Thank you for the help and I will be back for more! I wanted!!!! Terrence was very friendly and knowledgable about DCJ vehicles. Thank you for the help and I will be back for more! More

Worst experience I have everhad buying a vehicle. The deal kept changing and these are not people of their word! I would drive any additional miles to another dealer. I will not be going back for ser deal kept changing and these are not people of their word! I would drive any additional miles to another dealer. I will not be going back for service on my 2013 new purchase! More

Wow! Where do I start. My Fiance Sebring needs new brakes so she tells me she is going to take it to the Chrysler Dealership that she bought her car from. I told her that everyone that I know says that this so she tells me she is going to take it to the Chrysler Dealership that she bought her car from. I told her that everyone that I know says that this Dealership Sucks from Service to Sales. And has since it Opened (Parra's-Lithia-Chrysler-Current Owners). She convices me that she has gotten her oil changed there...WooHoo! 3 days before she brings the sebring in her Drivers side window quits working. Nice-Not. I recomend she take it to another dealer again! She says she still is bringing it to the dealer. So I remove the door panel to determine the repair of the window. Is it the motor(easy unplug-3 bolts- plug new one in) or major problem Window regulator is jacked. Of course its the window regulator. Call for part $57 bucks labor to install $188. Brake job is on special $190. She drops her car off to the dealer for repair. They call the next day and state a plastic part is missing for the repair of the window. She tells them its just the screw top of the push lock. Never telling her anything Else. They ask her if its okay to assemble the door?? She say sure. It just screws on so you can. push to lock or pull to unlock door. We arrive the next day to pick up car on Saturday. Door is assembled, and they hand us the lock rod that goes inside the door. We refuse to take delivery, telling them they need to fix it. Also to call us the next day. You guessed it no call And they did not repair the door. ALSO ASKED WHY THERE WAS A $40+ CHARGE FOR SHOP SUPPLIES + BRAKE FLUID + CLEANER. I'm okay with the Brake Fluid and Cleaner. BUT $40+ FOR SHOPS SUPPLIES?? I QUESTIONED THEM - TO GIVE ME THE EXACT SUPPLIES USED. THAT I AM PAYING FOR. THEY COULD NOT GIVE ME AN ANSWER. I ASKED WHY THAT WAS NOT DISCLOSED DURING THE ESTIMATE. THERE RESPONSE WAS - "OH ITS NORMAL PRACTICE - WE SAID JUST SHOP FEES" MY RESPONSE WAS WHY DID YOU NOT GIVE US AN EXACT FEE. THERE RESPONSE WAS - "SORRY IT'S USUALLY 10%" MY RESPONSE - GEE THE BILL IS $400 SO YOU COULD HAVE TOLD US 10% OR 40+ BUCKS. GRAPEVINE CHRYSLER DODGE - TEXAS DOES HAVE A DECEPTIVE TRADE PRACTICE LAW.....P.S. So back to the repair of the Lockrod. I show up the next day on my lunch break to talk to the service manager. I ask him if the door has been repaired his answer is No. And that if I wanted it fixed, that I would have to pay for a $3.00 clip missing and $125.00 in labor to remove door panel and reinstall, Because I had lost it during the removal of the door panel. MY RESPONSE WAS: The lockrod was never removed from the door. If it was miss placed or had come off it shurly was in the door or the Tech took it off. I WAS THEN CALLED A LIAR and it gets better. Why was I there and not my Fiance? The service manager tells me I have no right to be there because I did not own the car. MY RESPONSE; LET ME GET THIS RIGHT! YOU HAVE NO PROBLEM.....TAKING MY MONEY AND THE REASON I'M HERE IS BECAUSE YOUR TRYING TO RIPP MY FIANCE OFF! YOU JUST TOLD ME IT NEEDED A $3.00 CLIP TO FIX THE LOCKROD?? SO WHY DIDN'T YOU OFFER TO DO THAT WHEN THE DOOR WAS OFF?? WHAT A BUNCH OF IDIOTS. AND NOW YOU WANT TO CHARGE ME $125.00 TO TAKE THE DOOR PANEL OFF AND REINSTALL. WOW! So I left with the Sebring unrepaired. Called ALLEN SAMUEL DODGE - ALLIANCE. Told them of my situation. Asked them how much to install lockrod. The Service advisor said he would call me back with Estimate. 10 min later Jeff calls me. He is confused, He states their is no clip for the lockrod. His tech says that is slides in a hole on the lock panel, slides up and locks in place. Labor to install is $65 1/2 labor. So I bring the Sebring by on Thurs. They install the lock rod in 45 minutes while I wait. BEST NEWS! THEY DON'T CHARGE ME. Jeff, says just keep coming back. And that he is Sorry about our BAD EXPERIENCE at the other DODGE store. MORAL TO THE STORY. GRAPEVINE CHRYSLER DODGE has the worst customer service and will/did RIPP YOU OFF! More

I have been sitting in service waiting area now for 2 hours and counting. I just came in to have my tire patched up...apparently this is an extremely labor intensive job. No updates on what is the statu hours and counting. I just came in to have my tire patched up...apparently this is an extremely labor intensive job. No updates on what is the status of my vehicle since I arrived. xxxx poor! More

The rating is based on my sales rep Gerardo. Although, some of my experience was typical for what you would expect from a dealer, i.e., taking hours and hours anytime a "manager" needed to approve some pa some of my experience was typical for what you would expect from a dealer, i.e., taking hours and hours anytime a "manager" needed to approve some part of the negotiation, Gerardo treated me with enthusiasm, respect, and I felt like he really was looking out for MY best interest. I have already recommended him to two different friends. More

I appreciate working with Terry on an issue with my 2011 Jeep Grand Cherokee. As a working mother of two I appreciate someone calling me with updates and an ETA of when the car would be ready. TJ has been Jeep Grand Cherokee. As a working mother of two I appreciate someone calling me with updates and an ETA of when the car would be ready. TJ has been excellent and I would not thnk twice about making my next service appointment with him. More

I wanted to wright and tell how happy I am with my new 2012 Power Wagon. The last truck I bought was a 2006 1500 Ram 4X4. After 6 years and 180,000 I knew it was time to upgrade. My wife and I Just bought 2012 Power Wagon. The last truck I bought was a 2006 1500 Ram 4X4. After 6 years and 180,000 I knew it was time to upgrade. My wife and I Just bought her a new 2012 Jeep Grand Cherokee Last December with Jude Ross. Knowing how happy we were with that we knew we should return to Grapevine Dodge to see what they had. We were hoping to run into into Jude, but we were informed that she no longer worked in sales. I have never been one to enjoy talking to sales folks so I was a little reluctant to meet someone new. Once we were informed of this they introduced up to Sheila Bozeman (189769) to which I found it to be a very pleasant experience. As we walked the lot looking at trucks we found a very nice 2012 2500 4X4 that I fell in love with. As we looked it over, Sheila took us out for a test spin and I knew it was going to be my next truck. I didnt realize at first (it was late evening) that it was a Power wagon. Ive always loved Power Wagons since I was a young kid. I was quite excited to finally own my own. I would like to thank Sheila Bozeman for making it a great experience. I think Grapevine Dodge has a great team and I'd like to thank you for both of our recently new purchases. Keep up the good work. -Ron Fergeson Cheers! More

We worked with Ron Jones. He was very energetic and we got a great truck. There were a couple small paint chips and they were very quick to arrange a time and fix those for us. Even gave me a rental so th got a great truck. There were a couple small paint chips and they were very quick to arrange a time and fix those for us. Even gave me a rental so that I could get my wife to her doctores appt. Excellent experience all around! 231776 More

My 1st visit to dealership; after looking at Jeeps in the lot for 20 minutes I finally went inside to requests assistance. It was mid-April 2012, I, and all other customers were exposed to an extremely angry lot for 20 minutes I finally went inside to requests assistance. It was mid-April 2012, I, and all other customers were exposed to an extremely angry manager/ executive at the dealership that screamed and ranted at the top of his lungs for the 40 minutes I was there. It was very embarrassing, unprofessional, classless, and way beyond excusing under any circumstance. That was when I realized I would never buy a car from them, I was just happy my wife and kids were not exposed to that volatile scene! It appeared the 3 bad stories from friends who shopped there prior to my visit were spot on. I only stayed because my keys were with the manager evaluating my trade-in. I was most embraced for my sales person Jude Ross who was most pleasant and should rethink who she works for. On a separate note, the price quoted on a new wrangler was not competitive as I soon found out via cars.com, but, that has no bearing on my view of this dealership other than I thought it was humorous that the internet priced lost leader,was not exactly the final sales price as advertised (please add another $600-800). My second and final visit came 6/26/2012 when I set up a 2 PM appointment to get an oil change on my recently purchased (4/2012)Jeep Sahara from Greenville Chrysler (I highly recommend shopping them, great experience and the price quoted on the internet was the final price paid). Since I purchased the 100k 6 year extended warrantee and live in Grapevine, I reluctantly thought I would at least give the Service Department a try, how bad could it be? Well the answer there is a very loud and firm Ditto! I was assured I could get in for the oil change at 2PM which I told the service rep on the telephone was very important since I was coming from Irving during my 1 hour lunch break. At 2PM I was met with a condescending and irritated serevice tech named TJ; who was more concerned with who would possibly tell me I was getting in any time before 3PM than trying to rectify the situation. TJ lacks the basic protocol and customer service assets to be dealing with customers and the awareness necessary to handle the situation as a customer service professional as opposed to unqualified amateur. As I look back at my 2nd and last visit to Grapevine CDJ I get the feeling that this basic lack of customer experience seems to be common there, maybe that manager screaming that day was the man in charge which would explain my experience and others I have heard from. I get a lot of questions on my Jeep everywhere I go, I now make it a point to share the respect I have for the product and make sure I steer them far away from Grapevine CDJ! Matt Baulier, Grapevine Texas More