Granite Subaru - Service Center

Extraordinary Tim Russell was my contact for my service. I was able to get a loaner vehicle which was fantastic! Tim did an excellent job with everything from looki Tim Russell was my contact for my service. I was able to get a loaner vehicle which was fantastic! Tim did an excellent job with everything from looking up my warranty info and getting my car taken care of. He kept in touch on a regular basis. I couldn’t be happier with my service! More

Outstanding I have been a Subaru client for over 15 years. I have always been treated with respect. The staff are professional and courteous. I highly recommend G I have been a Subaru client for over 15 years. I have always been treated with respect. The staff are professional and courteous. I highly recommend Granite Subaru. More

Good work of my subaru Thanks for everything you guys make a exellent work on my car thank for you work and for the rentar car you guys are the best Thanks for everything you guys make a exellent work on my car thank for you work and for the rentar car you guys are the best More

Rapairs with my car I gave 4 starts because they customer services is amazing. Every time I bring my car to the Granite Subaru they always get the job well done. Thank I gave 4 starts because they customer services is amazing. Every time I bring my car to the Granite Subaru they always get the job well done. Thank you for the great job! More

Good but too long Went in for 18000 mile oil change. Was told 1 hour but took almost 2 hours. Even with rotating tires and checking fluids it should not take that long. Went in for 18000 mile oil change. Was told 1 hour but took almost 2 hours. Even with rotating tires and checking fluids it should not take that long. Everyone I interacted with were very friendly and professional. No one said why the delay but I am assuming the service techs are rather slow or the service center was overbooked. This is the second time I have called to make an appointment that the call has gone to your third party center and have caused problems when I have arrived. When I called in June to have the car inspected I was told no appointment necessary for insections. When I arrived the service department said this was not true but managed to work me in to get the car inspected as I live more than 10 miles from the dealer. My instinct is your third party call center is overbooking your servie department. Maybe you need to take a closer look at your third party call enter before you start to lose customers for less than adequate customer service. More

Fast and Excellent Service I brought my car in to have the rear brakes fixed on my Forester ($300). I initially felt the price was high. So I brought it to my local guy. He told I brought my car in to have the rear brakes fixed on my Forester ($300). I initially felt the price was high. So I brought it to my local guy. He told me a higher price ($450). I was quite baffled but he explained that it was better to replace the rotors there days instead of resurfacing them because of how thin they are made now. I went back to Granite Subaru, with a 10% coupon and they matched the price. in addition, I have a conversation with Tim in the service department and he informed me that they resurface rotors all the time and wasn't sure why my mechanic wouldn't have told me they should only be replaced. In the end I had new pads installed, and rotors resurfaced for $280. work was completed in under an hour and a half, and it feels like a job well done. More

Excellent Customer Service I Was very happy With The service Done To My car. Everyone Was Helpful And knowledgeable. I Would Recommend Them To Anyone. Thank You, Steve. I Was very happy With The service Done To My car. Everyone Was Helpful And knowledgeable. I Would Recommend Them To Anyone. Thank You, Steve. More

nothing but good to say We brought our daughters car in for a recall on a break switch. The service team was great from the onset’s! The team fixed the car while we waited, We brought our daughters car in for a recall on a break switch. The service team was great from the onset’s! The team fixed the car while we waited, we took the car hom and there was unfortunately an issue with the repair (it happens). We brought the car back that night after hours and left it. The next morning I texted the service number very early as I had to hit the road, not expecting a text back, but within 1/2 hr I had a text back!!!! We texted about the issues and the fine gentleman assured me they would get right on the car and apologized for our inconvenience. By eight o’clock AM the service tech texted me that the car was fixed! I voiced my concerns it was my 17 year old daughters car and he assured me the service manager test drove the car for QC and we were all set..... Even though it was unfortunate we had to return to the dealership to have the car fixed a second time, this team was professional throughout! I too am in the service trades and this team at Granite Subaru was incredibly accommodating and professional. I highly recommend this dealership and I have high standards. It is no mystery to me why this dealership has a five star rating!!!!! Respectfully, Happy customer. More

Oil change When I dropped my car off I was met by TImothy Prevett. He remained with me throughout my time at the dealership. He was professional, courteous, frie When I dropped my car off I was met by TImothy Prevett. He remained with me throughout my time at the dealership. He was professional, courteous, friendly and made himself available, if needed. I found the waiting area comfortable and coffee/snacks a nice touch. More

The service was quicker than we expected. Everything was done that they said they would do, and very professional. Everyone we dealt with was very friendly and answered all our questions, and Everything was done that they said they would do, and very professional. Everyone we dealt with was very friendly and answered all our questions, and we will return. More