Granite Subaru

Great experience with Art Otremba Recently purchased a new Subaru CrossTrek at Granite Subaru. My sales person was Art Otremba. He did a great job. No sales pressure while being extrem Recently purchased a new Subaru CrossTrek at Granite Subaru. My sales person was Art Otremba. He did a great job. No sales pressure while being extremely helpful and knowledgeable. After the sale, he has followed up regularly to make sure I am satisfied and to answer any questions I might have. Very responsive and even came in on his day off to accommodate my schedule. Customer service could not have been better. I shopped around at a number of dealers and received the best price here I highly recommend Art. More

Smooth sailing from start to finish! Professional, personable, respectful and efficient. I've used Granite Subaru in the past for parts and service and the experiences were always fantas Professional, personable, respectful and efficient. I've used Granite Subaru in the past for parts and service and the experiences were always fantastic however this was the first time I have gone through their Sales team and purchased a vehicle from the dealership itself. Upon arriving I was greeted immediately as I walked in by Bryan and told him the vehicle I was interested in and possibly another, he quickly ran down the differences and pros and cons between the two and quickly arranged a test drive which ultimately helped me make a decision. Once the whole process started it went very smoothly from start to finish, I think I spent less than an hour in the dealership itself not including the test drive which made me feel like my time was valuable to the Granite Subaru team. After agreeing on a price I wrapped up with Michael in the finance office and out of the experiences in dealerships I have had in the past this was easily the most enjoyable, both Bryan and Michael gave me a concise rundown on all the paperwork and that made me feel at ease that it wasn't rushed, but just right. And a shout out to Charlie for really adding the cherry on top, I appreciate the tasteful mods and you for being freaking awesome. Surely not my last purchase from Granite Subaru, its experiences like these that create lasting relationships. An aced first time impression. Thank you guys, you rock. Derek More

Incredible first car buying experience! Art was incredibly knowledgeable and patient. We were given 5 star treatment the whole time we were there, even though we were buying used. Vehicle sa Art was incredibly knowledgeable and patient. We were given 5 star treatment the whole time we were there, even though we were buying used. Vehicle safety was a huge priority for Art and I feel like he really worked with us to help us find the car that was the best fit for us. Overall, the staff was amazing and it never felt like a hard sell. We will absolutely go back to Granite Subaru for all of our future car purchases. More

Salesperson was great, management could use some finesse I used the TrueCar service to track down viable makes and models before visiting Granite Subaru, so had no issues with them delivering on the vehicle I used the TrueCar service to track down viable makes and models before visiting Granite Subaru, so had no issues with them delivering on the vehicle pricing and availability. A little surprised that there was not a walk-through of the vehicle before the keys were handed over for the test drive. However, salesman Carlos Perez was personable and easygoing without getting in your face at all. He knew when to hang back and let us talk. Really it was the trade discussion and financing convo with sales management team that took off one star. I had to get a little more aggressive on the trade. I could have used a little more wooing with the service deals that I ended up declining. Throw something in for the customer. I bought a $32,000 car from you and you did not get a piece of junk in trade no matter what your version of KBB tells you. I could have gone to two other dealerships that also reached out and wanted my business. But hey, it's a car sale! I don't have extraordinarily high expectations. :) More

Stress Free Buying Experience The moment I walked inside the showroom, I was greeted by a very pleasant and courteous sales associate (Shawn Ramos). He listened to me intently as I The moment I walked inside the showroom, I was greeted by a very pleasant and courteous sales associate (Shawn Ramos). He listened to me intently as I was describing the options that I wanted to have on the Crosstrek that I would eventually buy. Shawn is very knowledgeable about Subaru vehicles. He did not pressure me into buying options that I did not need. While I was at Shawn's office, Steve Dempster, the Sales Manager, came over and greeted me. Steve is very friendly and helpful. After six months of shopping at other dealerships, for the same Crosstrek, and having bad experiences, I told Shawn and Steve that I would purchase the Crosstrek from them, if the price was right. While they were away, I had an opportunity to look around and observe. I noticed that other customers were being treated with respect, the showroom was clean, the waiting area has comfortable furniture, massage chairs, WiFi, TV, and an area with coffee and snacks. Shawn came back with a great price. The purchase of the Crosstrek went smoothly as the Business Manager, Patrick Norton, explained the paperwork and other products thoroughly. I can't comment on the Service Department because the Crosstrek is new. More

Thumbs Up All Around! I was extremely pleased with my overall experience here at Granite Subaru. This was my first time buying a car and, after going to two other Subaru de I was extremely pleased with my overall experience here at Granite Subaru. This was my first time buying a car and, after going to two other Subaru dealerships and not having the greatest experience/best of luck there, I'm happy with my decision to work with this dealership. My salesman, Art Otremba, was a gem. He showed me all of the features of the car I was interested in buying, took me on a fun test drive, was thorough and complete in answering my questions and providing explanation and details, and there was no pressure. I felt comfortable and was glad to have worked with such a friendly, helpful and professional dealership. I would recommend this place to my family/friends, or for anyone interested in Subaru, to check out this location for sure! I am now the proud owner of a Subaru Legacy. More

No stress and very professional This was my first experience buying a new car and was extremely pleased with my service. Professional team there and would recommend to a friend. This was my first experience buying a new car and was extremely pleased with my service. Professional team there and would recommend to a friend. More