Granger Motors Inc.

Kudos to Granger Ford for being able to remain in business despite their stringent efforts to not sell cars. I requested to be contacted about a Bronco that they show as in stock on their website. At business despite their stringent efforts to not sell cars. I requested to be contacted about a Bronco that they show as in stock on their website. At first, communication was as expected. I received both a text message and email from Amy Davidson that my request had been received and confirming that email was an acceptable form of communication. After that, they ghosted me. I received no email or call regarding my desire to purchase the vehicle. I sent a follow-up email asking if a delay was normal and, again, received no response from Amy or anyone else. I even confirmed that there were no missed calls or emails sent to my spam folder. They just didn't bother to even acknowledge my existence or desire to do business with them. If Granger treats someone like this before they even purchase, I can't imagine what the service would be like once they had my money. I will not consider Granger for this or any future purchase. More

Great experience here with Angel. He was helpful and fair. We will definetly look here for our next vehicle. Overall 10/10. He was helpful and fair. We will definetly look here for our next vehicle. Overall 10/10. More

My buying experience was far above my expectations! Chip and Shelby provided excellent customer support. All my questions were answered promptly and the pricing information was transparent and easy t Chip and Shelby provided excellent customer support. All my questions were answered promptly and the pricing information was transparent and easy to understand. Buying my F350 through Granger was the easiest large-item purchase I've ever made. I'm so glad I discovered your dealership through the Ford Truck Enthusiasts forum. The next time I'm in the market for a new vehicle, my first choice will be Granger. More

Wonderful dealership! Prompt communication, honest, and hassle-free. No hidden fees or surprises. Chip and Shelby are great to work with. Thank you! Prompt communication, honest, and hassle-free. No hidden fees or surprises. Chip and Shelby are great to work with. Thank you! More

After dealing with a number of dealers over the years purchasing a number of new vehicles, I can't recommend Granger enough. The staff was outstanding, the process was as smooth and efficient as one cou purchasing a number of new vehicles, I can't recommend Granger enough. The staff was outstanding, the process was as smooth and efficient as one could hope for and delivery met all my expectations. Kudos to all involved More

Recently purchased extended warranty from Granger, did everything online painlessly. I did my homework and Granger offers the most price competitive prioduct. There was a small issue and the promptly cont everything online painlessly. I did my homework and Granger offers the most price competitive prioduct. There was a small issue and the promptly contacted me to get it fixed. More

I recently had a disappointing experience with Mitchell Thurman and Granger Ford that I feel compelled to share. My initial interaction with Mitchell was to discuss the purchase of a new 2024 Ford F-3 Thurman and Granger Ford that I feel compelled to share. My initial interaction with Mitchell was to discuss the purchase of a new 2024 Ford F-350. As part of this process, I inquired about the trade-in value for my current vehicle. They assessed the condition of my vehicle, including acknowledging existing body damage as reported by CARFAX, and quoted a trade-in value of $47,000 (which Mitchell described as a lower offer because of said damage.) However, after I mistakenly mentioned receiving a lower trade-in offer of $25,000 from another shady dealer in my hometown, the situation took a turn for the worse. The manager at Granger Ford. Aaron, suddenly requested additional pictures and details of my vehicle, stating they "need to re-evaluate the cost of fixing the body damage." This request was perplexing since we had already agreed on a trade-in value with the damage taken into account. Despite my efforts to clarify and resolve the situation, Granger Ford refused to honor the original trade-in quote instead submitting a new quote of $41,000.00 for trade-in . This backtracking is a classic bait-and-switch tactic, which has caused me to significantly diminish my trust in Granger Ford. I made the choice to rescind my application and request that they inform any banks they had shared my information with of my decision. This experience has been incredibly frustrating and disappointing, especially given Granger Ford's reputation as a 5-star dealer. It's disheartening to see such a lack of integrity in honoring agreed-upon deals based on Granger's emotion regardless of material facts that have never once changed. I would caution anyone considering doing business with Granger Ford to be wary of potential inconsistencies and to ensure all agreements are clearly documented. More

Bought an extended warranty for my 2021 F150. Service was prompt and knowledgeable. Well priced. Completed the transaction with one phone call. I wish I could buy a new truck from these g Service was prompt and knowledgeable. Well priced. Completed the transaction with one phone call. I wish I could buy a new truck from these guys. Wife says no more new trucks. Keep driving the 2021. She is next in line for a new one. She has her point. At least she left me a glimmer of hope down the line. I will say that it was very difficult to leave my excellent review. Still working on it. More

Utilized Granger online for an extended warranty for my 2023 Ford Bronco. The process was straightforward and couldn't have been easier. It was well explained - I made my choice, paid and in a few days I h 2023 Ford Bronco. The process was straightforward and couldn't have been easier. It was well explained - I made my choice, paid and in a few days I had communication from someone at Granger letting me know that my warranty was registered to my vehicle and confirming that I didn't have any additional questions. Very happy with them, and would recommend to anyone looking for the best price on the Ford ESP! More

Purchased the FORD PREMIUM SERVICE WARRANTY. Completed everything online and had a question that was handled professionally by Maria Marzolf in a very timely manner. Just a thought, I saved ab Completed everything online and had a question that was handled professionally by Maria Marzolf in a very timely manner. Just a thought, I saved about 2500 over the local dealer's price, so couldn't you use that money as well? No need to use the warranty yet, however I am sure I will before long. My Bronco Sport has 35K miles on it and we plan on keeping it for a long time. Maria Marzolf thanks for the help and emails, they made you my preferred dealer due to GOOD SERVICE. Thanks again. Rodger Norris, New Mexico More