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Granger Chevrolet - Service Center

Orange, TX

4.5
426 Reviews

426 Reviews of Granger Chevrolet - Service Center

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September 09, 2023

Customer service is second tonight! The staff is so willing to assist the customers needs! More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Huelsman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thanh Vo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Cole, Rusty Doucet, Richard Alberts, Shelby O'brien
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September 08, 2023

They are friendly,, courteous, and eager to assist each customer and meet your expectation and satisfy the customer. More

by JWALLEN08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Todd and Stacie
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September 08, 2023

Got my oil changed and was told it would take 1 hour and 15 mins. After 2 and a half hours I got my truck. No one could tell me how much longer or what exactly was taking so long. More

by Josht1300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
One of then service guys
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Sep 08, 2023 -

Granger Chevrolet responded

Josh, I apologize that we failed to meet time promise. No excuses! If you would be willing to give us another opportunity I will personally follow up and make sure you are taken care of. Your next oil change will be on us. Ask for Rick when you come in and I will see that we expedite your service. Rick Hanzelka Service and Parts Director Granger Chevrolet

September 06, 2023

The service department use to be about the customer going extra step to take care of customers Technician I had was goid More

by HA.JAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with sales
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September 04, 2023

Great people. Easy to do business with vehicle ready when promised Pricexwas wHt was quoted More

by BPAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thanh Vo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 03, 2023

Took care of everything that was needed in a timely manner with no long wait. More

by TONI_ZACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 02, 2023

Very helpful and listened to my needs Will return for all my vehicles For life More

by ralberts
Recommend Dealer
Yes
Employees Worked With
Richard
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September 01, 2023

Stacy was rude and unprofessional but Mr Rick was kind and very helpful and handled my situation greatly More

by JHEBERT87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan
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August 31, 2023

Your service department is so helpful. I’m treated with respect and all of my concerns are addressed More

by TMPEVE1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy
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August 31, 2023

I appreciate the effort to take care of the customers needs. If things need to be corrected… effort is made to make it right More

by PASTORJHSMITHIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Spraggins and Erwin
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