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Granger Chevrolet - Service Center

Orange, TX

4.5
426 Reviews

426 Reviews of Granger Chevrolet - Service Center

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January 26, 2024

Took in for oil change and tire rotation, mileage service called for other service provided prices for work More

by KDOSCH
Recommend Dealer
Yes
Employees Worked With
Amber
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January 25, 2024

Vehicle fluid, tire rotation was good I would be happier if the price was lower. More

by Bobbi.richard28
Recommend Dealer
Yes
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January 23, 2024

Todd answered all questions I had, kind knowledgeable. Got in and out quickly. Thank you. More

by irad_50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hurst
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January 23, 2024

Always easy and fast to work with Granger! They make car service look too easy! More

by Jdallas112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hurst
Report | Print
January 23, 2024

Very friendly nice helpful clean environment service advisors very nice and friendly great place to have service done on your vehicle More

by brynnesmom31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick, Bobby, Stacy Derutte, Todd Hurst, Amber Smith
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January 23, 2024

The staff is knowledgeable and friendly and great facility will definitely return !!! Happy customer thanks !! More

by Wsam1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacy Derutte, Todd Hurst, Amber Smith
Report | Print
January 22, 2024

Awesome place to service my vehicle, Stacy and staff are always helpful , will always return More

by STACYJDERUTTE1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Derutte
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January 20, 2024

The service was great and when there was a problem, they were able to solve it within a couple of minutes. More

by COLLEGESTRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby
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January 19, 2024

Very clean established get you in and get you out they waiting room is nice complimentary drinks More

by ONTRAKCHAMBERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Smith
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January 19, 2024

The tire pressure was, 34,34,35&37 wasn’t consistent when I checked it after the oil change and there was no service sticker on the windshield to reflect the date or miles for the next visit. The staff, fron More

by MADDOXSTEPHENJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Smith
Report | Print
Jan 22, 2024 -

Granger Chevrolet responded

Stephen, We check your tire pressures using a tire gauge. Sometimes the TPMS system isn't always completely accurate in what the car is reporting on the instrument panel. Or if one tire is exposed to the sun where the car is parked more than others it will heat up faster thus increasing tire pressure by 2-3 pounds. I've had it happen on my own vehicle after an oil change where the pressures showing on the instrument panel are a few pounds apart. But when I re-checked them using a gauge they were all within one PSI of the same. Temperature also plays a big role. As air shrinks during the cold weather, we are currently experiencing each tire doesn't always shrink at the same rate. As for forgetting your reminder sticker, I apologize. I have counselled all of techs and the service advisors to insure this doesn't happen again. Next time you are in the store come see me and I will arrange to have your car washed and vacuumed for you if you would like. We strive to earn a 5.0 survey every visit. Thank you for calling these deficiencies to our attention and giving us an opportunity to take corrective action to better serve you. Rick Hanzelka Service and Parts Director Granger Chevrolet Office: 409-883-0438 Cell: 325-669-0479

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