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Granger Chevrolet - Service Center

Orange, TX

4.5
425 Reviews

425 Reviews of Granger Chevrolet - Service Center

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March 14, 2024

I highly recommend Sami in the service department for taking care of my repairs, I really appreciate all of her hard work in getting my repairs done. She keeps me informed on my repair and in my opinion More

by rbcruiser3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2024

When I drove up on the premises from the time I got there the gentleman the young lady everybody was nice wholesome and Mr Rick help me with the coffee but overall the service was great I will come back agai More

by alton.horn
Recommend Dealer
Yes
Employees Worked With
Don't know the gentlemen name
March 10, 2024

When I walked in the guy tht waited on me was super nice well manner More

by LINDAS3359
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
IDK don't remember
March 09, 2024

Dealer meets my service needs for my GM vehicles. Quality work completed when promised (sometimes ahead of time too). Not too far from my home. Also have purchased vehicles from them - competitive sa More

by carterb
Recommend Dealer
Yes
Employees Worked With
Sammi
March 08, 2024

Explained the issues/ code reading on my car. Got charges $350 even though I identified the problem. I think I was over charged for being a loyal customer. The fees could have been subtracted fro More

by IRON7
Recommend Dealer
No
Employees Worked With
STACEY/KINNEY
Mar 08, 2024 -

Granger Chevrolet responded

Codes are indicative of the symptom of the problem and do not tell us how to fix the vehicle. For instance, a multi cylinder misfire code might make you think the spark plugs are the problem when it could be a dozen other things such as: Dirty injectors, worn out plug wires, one or more bad ignition coils, a bad tank of fuel, 02 sensor. MAF sensor, and the list goes on. Or it could be something as severe as a blown head gasket or cracked engine block allowing coolant intrusion into the cylinders. If the onboard diagnostic system that sets the code would point us at the root cause and not the general area of concern, there would be no need for professional automotive technicians to diagnose the root cause of the code based on the generalized, not specific causal information. The customer could read the code and replace the defective part if it was that easy. I apologize your experience was less than satisfactory. The credit card fee is the amount the vendor charges to process the card, 3.5% of the sale price in this case would have been $12.25. I further apologize that you were given misinformation about the fees. If you would like to discuss this further, please feel free to contact me at one of the numbers listed below or stop by and ask for me. I would appreciate the opportunity to make this right for you. Rick Hanzelka Service and Parts Director Granger Chevrolet Office: 409-883-0438 Cell: 325-669-0479

March 04, 2024

Great He work on it hard he got me what he could I was happy with it More

by SGBLUVIVORYEYES
Recommend Dealer
Yes
Employees Worked With
Kenny
March 03, 2024

Worked with me on what I wanted and needed. Got me the price I was looking for. More

by DANNYJO923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivy Blanda, Ivy Blanda
March 01, 2024

The service department is always willing to help in any way they can. I love that they truly treat me like family, as well as stay in constant communication. More

by CORYKNOTT
Recommend Dealer
Yes
Employees Worked With
Todd Hurst, Todd Hurst
March 01, 2024

Very good They were all very nice and helpful and did what was needed at the time More

by JBHOGG33
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Several people
February 29, 2024

Stacy was horrible at communicating , never called back, assured to call back for pricing and never did. I called the deal several times and most of the times she would be the one to answer and was very qui More

by Galindo42410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacy Derutte
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