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Granger Chevrolet - Service Center

Orange, TX

4.4
243 Reviews

239 Reviews of Granger Chevrolet - Service Center

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January 20, 2024

The service was great and when there was a problem, they were able to solve it within a couple of minutes. More

by COLLEGESTRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby
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January 19, 2024

The tire pressure was, 34,34,35&37 wasn’t consistent when I checked it after the oil change and there was no service sticker on the windshield to reflect the date or miles for the next visit. The staff, fron More

by MADDOXSTEPHENJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Smith
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Jan 22, 2024 -

Granger Chevrolet responded

Stephen, We check your tire pressures using a tire gauge. Sometimes the TPMS system isn't always completely accurate in what the car is reporting on the instrument panel. Or if one tire is exposed to the sun where the car is parked more than others it will heat up faster thus increasing tire pressure by 2-3 pounds. I've had it happen on my own vehicle after an oil change where the pressures showing on the instrument panel are a few pounds apart. But when I re-checked them using a gauge they were all within one PSI of the same. Temperature also plays a big role. As air shrinks during the cold weather, we are currently experiencing each tire doesn't always shrink at the same rate. As for forgetting your reminder sticker, I apologize. I have counselled all of techs and the service advisors to insure this doesn't happen again. Next time you are in the store come see me and I will arrange to have your car washed and vacuumed for you if you would like. We strive to earn a 5.0 survey every visit. Thank you for calling these deficiencies to our attention and giving us an opportunity to take corrective action to better serve you. Rick Hanzelka Service and Parts Director Granger Chevrolet Office: 409-883-0438 Cell: 325-669-0479

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January 19, 2024

Very clean established get you in and get you out they waiting room is nice complimentary drinks More

by ONTRAKCHAMBERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Smith
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January 17, 2024

Stacey always takes care of me in a professional & courteous manner. She keeps me updated & informed on the service of my vehicle. More

by MGONZALEZ34
Recommend Dealer
Yes
Employees Worked With
Stacey
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January 17, 2024

Very pleased. Courteous and great deal. Was a seamless process and got the vehicle I wanted. More

by CHRISHICK.CH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stacy Derutte, Amber Smith
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January 16, 2024

First class atmosphere, truck was serviced in a timely manner would highly recommend this dealership. More

by FISHERMANWOODY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 15, 2024

Fast courteous service. I drove up, nobody came out. I went inside and gave the lady my key fob. Nobody said good morning. But the oil change went as scheduled. More

by RICHARDRENALDO60
Recommend Dealer
Yes
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January 15, 2024

There always helping, keeping up to date Granger has good service Great dealership Have nice day More

by EHUBERTJR
Recommend Dealer
Yes
Employees Worked With
Stacy
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January 15, 2024

Todd was very nice. Was very happy with the service of granger dealership I would recommend anyone to Granger Chevrolet More

by Melfair6275
Recommend Dealer
Yes
Employees Worked With
Todd Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Hurst
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January 15, 2024

Service lady was very helpful and friendly. My truck has been to classic Chevrolet in Beaumont 3 times for the same issue and they could never fix the problem over the last 10k miles, Granger C More

by JCSTATES
Recommend Dealer
Yes
Employees Worked With
Stacy
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