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Granger Chevrolet - Service Center

Orange, TX

4.4
275 Reviews

275 Reviews of Granger Chevrolet - Service Center

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April 19, 2024

My first time using Granger Chevrolet service department, and the service was exceptional! Laura was super friendly and made me feel very welcomed. I'm a new happy customer!!!! More

by aaquarles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Roberts
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April 19, 2024

Always very efficient and helpful! Laura was very kind and super fast today! I always recommend Granger to everyone. More

by bmburrows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Derutte, Laura Roberts
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April 18, 2024

I set an appointment up to look at my car and brought it in at 8:00 in the morning, Two days later, they still hadn’t looked at it!! More

by MIKE.MCLAWCHLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Hurst
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Granger Chevrolet responded

Mike, I apologize that we did not get your car diagnosed during the 1.5 days it was here. An appointment time is not a time that your car will always be diagnosed, but a time set aside for our advisor to meet with you and check your car in for drop off. Kenny, your service advisor, stayed in contact with you both days your car was here according to our phone and text records. The tech that needed to look at your fuel smell concern was tied up on other jobs. Some of our skill sets such as the one that your vehicle needed are often booked 1 to 3 weeks out. I wish I had more technicians so we could get diagnosis quicker and turn around time shortened but that's not the case. I regret this was your first visit to Granger Chevrolet and we failed ot meet your expectations. Thank you for trying us. Rick Hanzelka Service and Parts Director Team Granger Office 409-883-0438 Cell 325-669-0479

April 18, 2024

Service was good. Took longer than expected since I asked for the warranty to cover the part. Todd is a great asset to the business. More

by My Name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 17, 2024

Thanks Sammy ,and Bobby for your great service. I will recommend y’all to all my friends. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 16, 2024

I bought my car in September and just had my first oil change which was free , service was amazing Ms Laura took great care of me ! Highly recommend Grangers Chevrolet in Orange ! More

by wpallbrit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Roberts
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April 15, 2024

They were great very good communication and fast return on my truck friendly environment awesome work More

by ROCKYMARTINEZ174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
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April 15, 2024

Fast friendly customer service! Was able to get me in and repaired all in one day ! More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 12, 2024

I love the fact that she kept me informed as the work was being done. It was a wonderful change to other dealers where I had work done. More

by wtseal70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Roberts
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April 12, 2024

It was friendly and very good service. Appreciate the speed of service at the quieting time. More

by MATHEWKC2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Derutte
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