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Granger Chevrolet - Service Center

Orange, TX

4.5
454 Reviews

454 Reviews of Granger Chevrolet - Service Center

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April 01, 2025

I have nothing to say! I was taught if you do not have nothing good to say then be quite!! More

by LAKENYADUHON16
Recommend Dealer
No
Employees Worked With
N/A
March 29, 2025

Horrible service needs to smile more and acknowledge customers as being approached and thank them More

by IMBIRDMAN51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Reeves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylan Marks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Hebert
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

The speed and quality of service was great. I had updates on the status of my vehicle and it was fixed same day! More

by blake12045
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

The service department was very friendly and helpful. They got my repair done in a timely manner. Great service! More

by Kirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

So far it’s fixed the only thing about my experience is y’all need to keep your customers informed about the progress on the service being done More

by JFISHER2653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

Extremely quick to diagnose and resolve issue with vehicle, delivered results two days quicker than first indicated More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylan Marks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Granger Chevrolet responded

Kelly, We are reviewing surveys to improve customer experience. I see that you were diagnosed and repaired in a timely manner. What could Kaylan have done to earn 5 stars? We appreciate the opportunity to service your vehicle and look forward to your feedback. Sincerely, Lee Reeves Service Manager Granger Chevrolet 409-883-7798

Mar 27, 2025 -

Kelly responded

Kaylan did a great job and probably should have received a 5 star review, my perception was she could be more personal or just not as business like. I have done this job and understand most folks are already upset when they come in and are directing negativity towards her but it is okay to lighten up and be happy.

March 26, 2025

Everyone was very friendly. I was asked several times if I needed anything and it was a very clean, great service. More

by b.morphew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylan Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2025

The Service Department was clean and inviting. Alicia addressed my concerns and handled my vehicle repair with professionalism. More

by Wendy.daigle71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Hebert
March 23, 2025

Efficient and friendly. Always willing to go the extra mile to make sure you're completely satisfied. More

by LESLYNOLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Stiles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

Service center was a very good experience. Fast, professional and courteous employees that were very helpful. More

by EDDIE.L.WILLIAMS79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaylan Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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