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Granger Chevrolet

Orange, TX

4.8
1,323 Reviews

2611 MacArthur Dr

Orange, TX

77630

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Showing 1,323 reviews

March 02, 2024

Great salesman guy, very helpful and insightful. Will definitely be shopping here again. Everyone here is awesome! More

by Nrenfro98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Stiles
March 01, 2024

Very good They were all very nice and helpful and did what was needed at the time More

by JBHOGG33
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Several people
March 01, 2024

My car was in service broke down and needed major repairs shelby helped me find a new ride and made it super easy More

by Lindaslater13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby O'brien
March 01, 2024

The service department is always willing to help in any way they can. I love that they truly treat me like family, as well as stay in constant communication. More

by CORYKNOTT
Recommend Dealer
Yes
Employees Worked With
Todd Hurst, Todd Hurst
March 01, 2024

No other dealer wanted to help me out. I was referred to go see El Jefe at Granger Chevrolet and he worked his butt off to get me in a truck! If you're looking for a new ride, go see El Je More

by K-BillJR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
March 01, 2024

After my transmission went out on my vehicle I was stranded Erin Stiles helped me trade it in for a new Equinox and made sure it fit in my budget. Erin was very knowledgeable, patient, and professiona More

by Shelia D.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Stiles
March 01, 2024

Ethan and Daniel were great and did an amazing job at working with me. Thank yall again! More

by jessicaw2304
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Cole
February 29, 2024

Oil change - truck was left with oily handprints- no seat cover used. You provided free car wash/detail. Lost 3 of four floor mats. I suggest a quality control position before you turn the vehicle over to cu More

by CKORVETTE
Recommend Dealer
Yes
Employees Worked With
Kenny
Feb 29, 2024 -

Granger Chevrolet responded

I cannot dispute anything you said in your review. We got in a hurry and made mistakes along the way. I do apologize for our shortcomings. I have shared your review my technicians and service advisors as well. We made mistakes, we did our best to make it right every step of the way by providing a full free detail not just wipe the handprint off and providing a new set of mats in the package for the ones that were misplaced. If you feel like there is more that we can do to make this right for you please contact me at one of the numbers listed below or stop by my office. We will likely make more mistakes in the future but it's our policy to always make it right. I loved your 41 Ford! Rick Hanzelka Service and Parts Director Office: 409-883-0438 Cell: 325-669-0479

Mar 03, 2024 -

CKORVETTE responded

Thank you for your honest reply. Your service rep, Kenny, was extremely concerned and did a great job of resolving the issues to our satisfaction. I totally understand mistakes can be made, especially when there is more than one person involved in the process. Our truck was very nicely detailed inside and out and I was quite impressed, other than you losing our floor mats. I simply offer the suggestion that you add a final step to your process, to make a quick inspection of the vehicle before it's turned over to the customer. Again, we've been quite pleased with both sales and service at Granger, and have given you several referrals, and will continue to do so. And thank you, we enjoy driving the '46 Ford anytime we get the chance. You'll see us out and about in it going for a cruise or to a car show.

February 29, 2024

Stacy was horrible at communicating , never called back, assured to call back for pricing and never did. I called the deal several times and most of the times she would be the one to answer and was very qui More

by Galindo42410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacy Derutte
February 29, 2024

Kept me informed. Very helpful. Took care of issues quickly. Very Friendly. Easy to work with. More

by NONERIGHTNOW
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Todd Hurst, Todd Hurst
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