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Granger Chevrolet

Orange, TX

Overview
Reviews
4.8
1,323 Reviews
Call Dealership (866) 799-7806
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2611 MacArthur Dr

Orange, TX

77630

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Showing 1,323 reviews

March 11, 2024

When I drove up on the premises from the time I got there the gentleman the young lady everybody was nice wholesome and Mr Rick help me with the coffee but overall the service was great I will come back agai More

by alton.horn
Recommend Dealer
Yes
Employees Worked With
Don't know the gentlemen name
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March 10, 2024

When I walked in the guy tht waited on me was super nice well manner More

by LINDAS3359
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
IDK don't remember
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March 09, 2024

Dealer meets my service needs for my GM vehicles. Quality work completed when promised (sometimes ahead of time too). Not too far from my home. Also have purchased vehicles from them - competitive sa More

by carterb
Recommend Dealer
Yes
Employees Worked With
Sammi
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March 09, 2024

I was very pleased with the quick and courteous service I received from Thomas and the rest of the staff at Granger Cheverlot. More

by jeremydmeyers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Murphy
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March 08, 2024

Explained the issues/ code reading on my car. Got charges $350 even though I identified the problem. I think I was over charged for being a loyal customer. The fees could have been subtracted fro More

by IRON7
Recommend Dealer
No
Employees Worked With
STACEY/KINNEY
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Mar 08, 2024 -

Granger Chevrolet responded

Codes are indicative of the symptom of the problem and do not tell us how to fix the vehicle. For instance, a multi cylinder misfire code might make you think the spark plugs are the problem when it could be a dozen other things such as: Dirty injectors, worn out plug wires, one or more bad ignition coils, a bad tank of fuel, 02 sensor. MAF sensor, and the list goes on. Or it could be something as severe as a blown head gasket or cracked engine block allowing coolant intrusion into the cylinders. If the onboard diagnostic system that sets the code would point us at the root cause and not the general area of concern, there would be no need for professional automotive technicians to diagnose the root cause of the code based on the generalized, not specific causal information. The customer could read the code and replace the defective part if it was that easy. I apologize your experience was less than satisfactory. The credit card fee is the amount the vendor charges to process the card, 3.5% of the sale price in this case would have been $12.25. I further apologize that you were given misinformation about the fees. If you would like to discuss this further, please feel free to contact me at one of the numbers listed below or stop by and ask for me. I would appreciate the opportunity to make this right for you. Rick Hanzelka Service and Parts Director Granger Chevrolet Office: 409-883-0438 Cell: 325-669-0479

March 08, 2024

Great experience overall! They walked me through the process thoroughly. They were able to get me the best rate possible even with my not so great trade in value. More

by Lmidkiff1125
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thanh Vo, Thomas Murphy
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March 05, 2024

Everything went smooth and easy, from explanation to road test and buying, will recommend to family and friends. More

by katiegriffin100
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby O'brien
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March 04, 2024

Great He work on it hard he got me what he could I was happy with it More

by SGBLUVIVORYEYES
Recommend Dealer
Yes
Employees Worked With
Kenny
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March 03, 2024

Worked with me on what I wanted and needed. Got me the price I was looking for. More

by DANNYJO923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivy Blanda, Ivy Blanda
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March 03, 2024

Everything went well great customer service and I left happy and left with what I came for More

by Korybill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin Stiles, Jeff Sanchez, Ethan Cole
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