Granger Chevrolet

Great Experience with Sales & Service Being approximately 125 miles from this dealer, my initial correspondence with Johnny Sanchez (sales) was through emails and phone calls which were ge Being approximately 125 miles from this dealer, my initial correspondence with Johnny Sanchez (sales) was through emails and phone calls which were geared around a used vehicle I had seen on their website. The pricing was clearly outlined and Johnny was up front about what sort of help he could lend to help get me into this vehicle. After a few weeks, we made the 125 mile trek to the dealership, met with Johnny, and were delightfully impressed with overall process of purchasing our vehicle. It was a flat out 'no-pressure' purchase which took us no more than an hour or two before we were driving it off the lot. After then taking this vehicle in for what I was told (at another Dodge dealership near our home) was required maintenance, Johnny put me in touch with Joseph McArthur (Service Dept). Joe was extremely helpful, wasn't in a rush to simply get my questions answered and off the phone, and even went through to look up actual manufacturer's maintenance recommendations and history of maintenance items which were performed on the vehicle I purchased. Through it all, Joe provided a level of service over the phone that would have never been expected. All in all, I have to admit that the people I have dealt with at Granger Chevy prove that you are not at any ordinary dealership. I have been treated above and beyond what I ever expected...even after my purchase. Thanks to Johnny Sanchez and Joseph McArthur for their great continuing service. More

They will steal your money They sell extended warranties that don't cover anything. Everytime I bring my truck in for warranty work it's always "not covered" So I wasted my mone They sell extended warranties that don't cover anything. Everytime I bring my truck in for warranty work it's always "not covered" So I wasted my money buying thier extended warranty. More

Do not do business with them Dropped my car off with reduced engine power. They charged me 150 just to tell me the computer that diagnoses to car is out (Ecm). Wanted to charge 95 Dropped my car off with reduced engine power. They charged me 150 just to tell me the computer that diagnoses to car is out (Ecm). Wanted to charge 950 to replace that so they can find out the problem with the car and this is not even getting to the reason I dropped off the car which would be additional fees. Liars, scammers and bad business. Save yourself time and money and DO NOT DO BUSINESS WITH THEM. More

Went to look at car listed on AutoTrader Contacted sales dept about a vehicle listed online to confirm that they had it and to set up an appointment. They said Tony would have it ready at 6:0 Contacted sales dept about a vehicle listed online to confirm that they had it and to set up an appointment. They said Tony would have it ready at 6:00. We get there after leaving work early-Tony’s off and car sold 3 days prior. Absolutely no respect for other people. I read other reviews and thought it was just a problem with the service dept. Unfortunately it’s a management problem. More

Amazing I was absolutely blown away with the service I received here. The salesmen Cowboy and Jimmy are hands down the best!! Definitely genuine people who ac I was absolutely blown away with the service I received here. The salesmen Cowboy and Jimmy are hands down the best!! Definitely genuine people who actually care about their buyers. Them two along with Cody in financing really went out of their way to help me out of a sticky situation and climb into an incredible car! More

This place sells JUNK !!!!! I bought a used truck that supposedly went through their inspection process, I had to fix the Cruze Controal, and the ball joints less then a week af I bought a used truck that supposedly went through their inspection process, I had to fix the Cruze Controal, and the ball joints less then a week after buying it, and all they said when I called was, " o well" don't ever buy from here there Business practice is sucks. More

Don't deal with this dealership (bad business practices) Bait and switch sales tactics on used vehicles. Advertise with no price and then as you inquire they lie to get you to the dealership. Bait and switch sales tactics on used vehicles. Advertise with no price and then as you inquire they lie to get you to the dealership. More

horible terrible place to deal with.set up a deal with them drove from New Orleans to look at a car I was told by the salesman named jimmy paint job was intac terrible place to deal with.set up a deal with them drove from New Orleans to look at a car I was told by the salesman named jimmy paint job was intact and runs and drove fine.i get there and paint looks beat to xxxx and car hardly moved due to a burnt clutch plus tons of other issues,and there very childish manager gets upset cause I wouldn't buy the pile of junk for there way overpriced amout they were looking for it.BEWARE LIARS AND VERY SHADY More

Cody and Jessica in service are unpleasant My boyfriend had a censor go out on his 2014 Chevy Cruze and it was towed into Granger on Friday. He called in today to check up and see if they came My boyfriend had a censor go out on his 2014 Chevy Cruze and it was towed into Granger on Friday. He called in today to check up and see if they came up with a final diagnostic on the car. The advisor Cody called back saying that they are unable to drive the car because the tires are bald and offered us a quote on new tires. You're telling me that a 2014 that was purchased a year ago this month tires are so bald that you are unable to drive the vehicle and can't touch it because the tires are too bald? I'm baffled. I work for a dealership in Silsbee and our techs have to drive beater cars with 200,000+ miles and transmission issues for a UCI and you want to tell me that your techs are worried about bald tires? HORRIBLE CUSTOMER SERVICE. Jessica in the service department told me they expect gas in the car and the car to be safe on the road in order to service it. ISN'T THAT WHAT A SERVICE DEPARTMENT IS FOR, TO MAKE THE CAR SAFE ON THE ROAD? If cowboy had a tech for the issue we are experiencing I would have had him go the extra mile to go there. Thanks for the xxxxty service Granger! I'll make sure to let all of my friends and family know how well you treated us. More

Best Experience I've Ever Had, Hands Down!! Granger Chevrolet was the best buying experience I've ever had. I had spent a week traveling for work and wanted to have the car for the weekend and t Granger Chevrolet was the best buying experience I've ever had. I had spent a week traveling for work and wanted to have the car for the weekend and they delivered the car to my home in Houston!! The Suburban we wanted was also hard to find and they were able to get us just what we wanted and at a great price!! I would highly recommend them to anyone around for a new car or any type of pre-owned car. They even have a Bentley!! More