Grand Prize of Nanuet

Worst customer experience Was lied to by sales manager. Left 3 messages to owner. No call back. They have a we don't give a you know what attitude Was lied to by sales manager. Left 3 messages to owner. No call back. They have a we don't give a you know what attitude More

Soft recommendation but with proactive, educated reservation A dealership has many relatively autonomous “silos”: service, sales, parts, body shop, finance, and management – all of which may differ significantly A dealership has many relatively autonomous “silos”: service, sales, parts, body shop, finance, and management – all of which may differ significantly on important parameters. If there are pronounced differences, it becomes impossible to rate the whole dealership This review is stimulated primarily by the Grand Prize Finance/Administrative silo. My experience with this silo really clouds my perception of the whole place. To be fair, I must state in advance that I have had un-ambivalently wonderful experiences with two other Grand Prize silos: 1. Service, where Jim Kobernick has been my regular consultant. Jim, along with Joe a technician, helped keep my 2001 Suburban running up to 185,000 miles. Jim was always very accessible and straight-forward but non-pressuring; what he would recommend proved on checking elsewhere to be absolutely and proactively needed. The quality of required and elective work was always first-class and sometimes heroic, as when Joe repaired a complicated wire bundle chewed up by mice. Service could not have been better. 2. Sales, where I was fortunate to meet Rich Santana when finally needing a replacement Suburban. Rich was great – with the same non-pressuring candidness and personableness I had found in Jim. Rich was also attentive. When I took delivery, Rich had preset several SiriusXM stations for our favorite kinds of music, information we had shared in conversations months earlier. That is both kindness and great customer relations, all the more because it was sincere and unstaged. The 45-minute delivery-finale with Finance/Administration was the antithesis. My Suburban was manufactured later than predicted, so I happened to arrive at Grand Prize right after returning from two weeks in Europe – brain-fogged, jet-lagged, and extremely fatigued. I carried two bank checks totaling the contractual amount: one from savings, the other from an auto loan. The Finance Office literally freaked out – verbally, expressively, and bodily -- at finding out that I was not financing through the dealership. This Officer got on the computer and phone, searching for dealership-connected financing, eventually getting a loan one point lower than my own bank loan. That whole process seemed endless, but how could one argue with a point difference? By that time I was just so worn out - like, just give my keys and let me drive home for a nap. Within the last five minutes, however, came the Extended Warranty pitch for this vehicle with lots of computer-ware on it. I had never researched this topic but assumed a Jim and Rich level of integrity from the Finance person. $2,950 for Major Guard up to 84,000 miles? OK – just give me my keys! Reviewing that warranty a couple days later, I had some questions. I left FOUR discrete and distinct messages on this Finance Officer’s voicemail and NEVER RECEIVED A CALL BACK! After a $60K purchase, that is simply UNCONSCIONABLE! A vice-president with whom I spoke also never returned a call as promised. I sensed “Gotcha!” as the implicit response. For the benefit of future customers, here is what I then proceeded to find out from my own research: 1. Other GM dealerships offer Major Guard online at competitive prices. Once you cancel a Major Guard policy for a vehicle, you cannot buy another one elsewhere. Yeah! – “Gotcha!” 2. Several other companies offer Extended Warranties at competitive prices, some for more mileage than the GM maximum of 84K. Actually, some of these would have suited my needs better as I keep vehicles for a decade plus. My needs were not given time to be delineated. 3. GM Major Guard does not have to be purchased immediately at delivery. This timing option was not presented. Yeah – “Gotcha!” 4. On researching this Finance Officer’s self-presentation on a common website for business people and professionals, it was astounding to see this Officer’s public braggadocio about how much money this Officer pulled in for car dealerships with special emphasis on pre- and post-sale add-ons. Ah, the picture was getting even clearer. 5. For this “Special” (whatever that means) Finance Director, Grand Prize was the fifth auto dealership worked for in eight years. Hence, there was minimal awareness of building customer loyalty, as this Officer did not know prolonged loyalty to a single business. What matters in a delivery/closing was clearly a personal batting average with no sense that this was a prime occasion for building customer loyalty. 6. It is disconcerting that management does not vet such online self-promotions by its “Special” Finance Director, as this Officer’s statement screams: “Beware”. 7. I feel that my vulnerability near the end of the Closing Ceremony was read in street-smart fashion by someone skilled in doing so along with a well-rehearsed set of advertising slogans -- resembling the Paris pickpockets I had managed to avoid. I have now owned four long-lasting Suburbans. With every successive one, I found that the previous dealership(s) had gone out of business: all three from a combination of greed, myopia, or just plain stupidity. You see, it takes no talent, really, to kill a business. More

Horrible Experience....Run don't walk to another dealership The dealership is quite unprofessional and couldn't diagnose a flat tire if it hit them in the face! After getting GM involved and returning on numer The dealership is quite unprofessional and couldn't diagnose a flat tire if it hit them in the face! After getting GM involved and returning on numerous occasions to fix the issue with my Cruze ( they were unable to hear the noise half the time.) they were unable and become hostile about the whole situation. I spoke to GM and went to Paramus Chevrolet, the tech there (there for over 20 years), before we even went on the test drive, I described the issue and he knew the issue and said to me, unfortunately, it's the struts that are in this car. Went on the test drive and before I even had to point out the noise, the tech said, that noise, I said yes. Even though I am not happy that this is the way the car is designed, it was great to finally find a qualified mechanic unlike the personnel at UNGrand Prize! Don't waste your time at this dealership. Also, I know someone that worked there and they treated their employees even worse. Bad news!! Too bad Jim Smith Chevrolet weren't still around, I I could give this dealership 0 stars, I would. More

excellent service I have purchased two Chevrolet Cruze LTZ autos at Grand Prize in the past few years and have had nothing but complete satisfaction with their sales an I have purchased two Chevrolet Cruze LTZ autos at Grand Prize in the past few years and have had nothing but complete satisfaction with their sales and service departments. Their service and sales reps have always been polite and knowledgeable about any service situations. These cars are my second experience with domestic cars, the first experience was Saturn that was serviced by Grand Prize, and I can truthfully say that their services are much better than my experiences with some very upscale cars I have owned in the past. More

Pleasantly Surprised!! Everybody I came in contact with, and especially Ray, my service adviser went the extra mile to attend to our needs. My wife and I have been entirely Everybody I came in contact with, and especially Ray, my service adviser went the extra mile to attend to our needs. My wife and I have been entirely impressed with the professionalism of the organization and we have no hesitation in recommending the dealership to our friends. More

Totally incompetent My 1997 Chevrolet K1500 Z71 was towed to Grand Prize Chevrolet by a local repair shop Mogers, on Route 9W in Nyack because they could not diagnose a p My 1997 Chevrolet K1500 Z71 was towed to Grand Prize Chevrolet by a local repair shop Mogers, on Route 9W in Nyack because they could not diagnose a poor running condition. It was determined, by Grand Prize that I had installed the wrong distributor I purchased from Auto Zone. I authorized the service department to replace the distributor, and after a week of waiting for the repair to be completed, I called the service department to inquire about the status of the repair. After speaking to two service advisors, who had no idea the truck was even there for repair, the distributor was replaced,and it was delivered back to the local shop that could not complete the repair initially. The truck ran, but the engine had a frequent and significant stumble and did not idle properly. there was also intake ductwork hardware missing, and it was held down by zip ties I had on the floor inside the truck. At the end of my rope with all this nonsense, I had a small highly regarded local shop, Pasquales, in Valley Cottage look at the truck. It was determined that the cam sensor connector was not plugged into the distributor. Really? Factory trained service techs? Really? This seemed like a back door repair deal between the shop in Nyack and Grand prize. Cost me $1400.00. Highly unprofessional. More

WORST SERVICE FOR A TERRIBLE CAR Despite the fact that GMC in general makes the absolute worst cars on the planet Grand Prize does very little to help ease the pain in their service d Despite the fact that GMC in general makes the absolute worst cars on the planet Grand Prize does very little to help ease the pain in their service department. I have had this car for three years and after 5 recalls that never seem to have available fixes right away I am fed up. I contacted the service department awhile back about a trunk door that continued to smash down on my head because it broke for no reason only to be told that my car was no longer under warranty and I would be charged a few hundred dollars to get this fixed. I asked the guy if this was something he has heard before (along with my no longer functioning windshield wiper fluid) and he replied NO absolutely not, first time hearing this Miss. Ironically, a few months late a letter of yet another recall comes to my mailbox about this exact issue! Putting this aside my car is no longer running properly. It has shut off three times in one day. I used on-star to diagnostic once I got the car running and the operator tells me it is a Power train and Engine Control Malfunction. I call service department and speak to Ray to find out if this is covered. I am cautiously told that yes I have a Power Train warranty but they are not completely sure that is the problem so I will have to pay $129 to find out. Oh, and they NEVER EVER EVER have loaners. EVER. I have called to do service on my car several times and no matter what day of the week you call (they say beginning of the week is best-yet today is Monday) they do not have cars. ISN'T THIS A CAR DEALERSHIP??? And you NEVER have cars!!!! I cannot wait for the day that I can drive this piece of garbage back into the dealership and hand over the keys because by the way I have been treated I WOULD NEVER buy another car from these people ever again. Anyone who writes a decent review of these people are family members I am convinced. More

Poor service I recently got my 2010 Traverse serviced for several recalls & to have the A/C repaired. I got the vehicle back and found tools laying on the floor o I recently got my 2010 Traverse serviced for several recalls & to have the A/C repaired. I got the vehicle back and found tools laying on the floor of the car, solder on the floor mats & the center console side panels were severely scratched. I also noticed that the "chrome" on the front upper grill is delaminating. I've never had similar issues with other dealers where the car looks worse after the service than before. More

Liars and thieves Worst dealership. Started with major lies from salesman to money stolen on 2 service visits from car to mistakes always being made with the same excus Worst dealership. Started with major lies from salesman to money stolen on 2 service visits from car to mistakes always being made with the same excuse: "this kind of stuff never happens!" Dont buy American and especially don't buy from here! More

Should have read the reviews BEFORE I went Not going to name the salesperson by name because I am not going to publicly embarrass a person. I went to the dealership today to test drive two vehi Not going to name the salesperson by name because I am not going to publicly embarrass a person. I went to the dealership today to test drive two vehicles. My lease on my current vehicle is not up for another 5 months but I figured let me start test driving some options in advance so i'm not rushing when the lease is about to expire. So i go into the dealership and state to the salesperson I want to test drive the Chevy Colorado and the Silverado. Salesperson then asks me what I am driving now and when is my lease up. As soon as I tell salesperson that my lease is not up for another 5 months, you could tell they were no longer interested in me. Anyhow, we go for the test drives (no issues here). I ask if we could run some numbers for a lease on the sticker price of the car without any current incentives because those incentives most likely will not be valid when I'm ready to lease another vehicle. Hesitantly we walk over to salesperson desk and they ask me some basic questions, without any genuine interest, going through the motions. Salesperson types some info into the computer, next thing you know computer isn't working. Salesperson says i'll be right back. Now at least 15 minutes goes by and still no sign of the salesperson. I take a look over my shoulder and the salesperson is in another room of their cellphone. A few more minutes goes by and they are still on their cellphone. Never felt like a bigger waste of time to someone in my life. I walked out the door and took a ride up to Fort Montgomery to the nice people at Marchese Chevrolet. They treated me like I was their only customer. Do yourself a favor, don't be like me, read the reviews first and don't go to Grand Prize Chevrolet. More