Grand Prize of Nanuet

Horrible Experience....Run don't walk to another dealership The dealership is quite unprofessional and couldn't diagnose a flat tire if it hit them in the face! After getting GM involved and returning on numer The dealership is quite unprofessional and couldn't diagnose a flat tire if it hit them in the face! After getting GM involved and returning on numerous occasions to fix the issue with my Cruze ( they were unable to hear the noise half the time.) they were unable and become hostile about the whole situation. I spoke to GM and went to Paramus Chevrolet, the tech there (there for over 20 years), before we even went on the test drive, I described the issue and he knew the issue and said to me, unfortunately, it's the struts that are in this car. Went on the test drive and before I even had to point out the noise, the tech said, that noise, I said yes. Even though I am not happy that this is the way the car is designed, it was great to finally find a qualified mechanic unlike the personnel at UNGrand Prize! Don't waste your time at this dealership. Also, I know someone that worked there and they treated their employees even worse. Bad news!! Too bad Jim Smith Chevrolet weren't still around, I I could give this dealership 0 stars, I would. More

excellent service I have purchased two Chevrolet Cruze LTZ autos at Grand Prize in the past few years and have had nothing but complete satisfaction with their sales an I have purchased two Chevrolet Cruze LTZ autos at Grand Prize in the past few years and have had nothing but complete satisfaction with their sales and service departments. Their service and sales reps have always been polite and knowledgeable about any service situations. These cars are my second experience with domestic cars, the first experience was Saturn that was serviced by Grand Prize, and I can truthfully say that their services are much better than my experiences with some very upscale cars I have owned in the past. More

Pleasantly Surprised!! Everybody I came in contact with, and especially Ray, my service adviser went the extra mile to attend to our needs. My wife and I have been entirely Everybody I came in contact with, and especially Ray, my service adviser went the extra mile to attend to our needs. My wife and I have been entirely impressed with the professionalism of the organization and we have no hesitation in recommending the dealership to our friends. More

Totally incompetent My 1997 Chevrolet K1500 Z71 was towed to Grand Prize Chevrolet by a local repair shop Mogers, on Route 9W in Nyack because they could not diagnose a p My 1997 Chevrolet K1500 Z71 was towed to Grand Prize Chevrolet by a local repair shop Mogers, on Route 9W in Nyack because they could not diagnose a poor running condition. It was determined, by Grand Prize that I had installed the wrong distributor I purchased from Auto Zone. I authorized the service department to replace the distributor, and after a week of waiting for the repair to be completed, I called the service department to inquire about the status of the repair. After speaking to two service advisors, who had no idea the truck was even there for repair, the distributor was replaced,and it was delivered back to the local shop that could not complete the repair initially. The truck ran, but the engine had a frequent and significant stumble and did not idle properly. there was also intake ductwork hardware missing, and it was held down by zip ties I had on the floor inside the truck. At the end of my rope with all this nonsense, I had a small highly regarded local shop, Pasquales, in Valley Cottage look at the truck. It was determined that the cam sensor connector was not plugged into the distributor. Really? Factory trained service techs? Really? This seemed like a back door repair deal between the shop in Nyack and Grand prize. Cost me $1400.00. Highly unprofessional. More

WORST SERVICE FOR A TERRIBLE CAR Despite the fact that GMC in general makes the absolute worst cars on the planet Grand Prize does very little to help ease the pain in their service d Despite the fact that GMC in general makes the absolute worst cars on the planet Grand Prize does very little to help ease the pain in their service department. I have had this car for three years and after 5 recalls that never seem to have available fixes right away I am fed up. I contacted the service department awhile back about a trunk door that continued to smash down on my head because it broke for no reason only to be told that my car was no longer under warranty and I would be charged a few hundred dollars to get this fixed. I asked the guy if this was something he has heard before (along with my no longer functioning windshield wiper fluid) and he replied NO absolutely not, first time hearing this Miss. Ironically, a few months late a letter of yet another recall comes to my mailbox about this exact issue! Putting this aside my car is no longer running properly. It has shut off three times in one day. I used on-star to diagnostic once I got the car running and the operator tells me it is a Power train and Engine Control Malfunction. I call service department and speak to Ray to find out if this is covered. I am cautiously told that yes I have a Power Train warranty but they are not completely sure that is the problem so I will have to pay $129 to find out. Oh, and they NEVER EVER EVER have loaners. EVER. I have called to do service on my car several times and no matter what day of the week you call (they say beginning of the week is best-yet today is Monday) they do not have cars. ISN'T THIS A CAR DEALERSHIP??? And you NEVER have cars!!!! I cannot wait for the day that I can drive this piece of garbage back into the dealership and hand over the keys because by the way I have been treated I WOULD NEVER buy another car from these people ever again. Anyone who writes a decent review of these people are family members I am convinced. More

Poor service I recently got my 2010 Traverse serviced for several recalls & to have the A/C repaired. I got the vehicle back and found tools laying on the floor o I recently got my 2010 Traverse serviced for several recalls & to have the A/C repaired. I got the vehicle back and found tools laying on the floor of the car, solder on the floor mats & the center console side panels were severely scratched. I also noticed that the "chrome" on the front upper grill is delaminating. I've never had similar issues with other dealers where the car looks worse after the service than before. More

Liars and thieves Worst dealership. Started with major lies from salesman to money stolen on 2 service visits from car to mistakes always being made with the same excus Worst dealership. Started with major lies from salesman to money stolen on 2 service visits from car to mistakes always being made with the same excuse: "this kind of stuff never happens!" Dont buy American and especially don't buy from here! More

Should have read the reviews BEFORE I went Not going to name the salesperson by name because I am not going to publicly embarrass a person. I went to the dealership today to test drive two vehi Not going to name the salesperson by name because I am not going to publicly embarrass a person. I went to the dealership today to test drive two vehicles. My lease on my current vehicle is not up for another 5 months but I figured let me start test driving some options in advance so i'm not rushing when the lease is about to expire. So i go into the dealership and state to the salesperson I want to test drive the Chevy Colorado and the Silverado. Salesperson then asks me what I am driving now and when is my lease up. As soon as I tell salesperson that my lease is not up for another 5 months, you could tell they were no longer interested in me. Anyhow, we go for the test drives (no issues here). I ask if we could run some numbers for a lease on the sticker price of the car without any current incentives because those incentives most likely will not be valid when I'm ready to lease another vehicle. Hesitantly we walk over to salesperson desk and they ask me some basic questions, without any genuine interest, going through the motions. Salesperson types some info into the computer, next thing you know computer isn't working. Salesperson says i'll be right back. Now at least 15 minutes goes by and still no sign of the salesperson. I take a look over my shoulder and the salesperson is in another room of their cellphone. A few more minutes goes by and they are still on their cellphone. Never felt like a bigger waste of time to someone in my life. I walked out the door and took a ride up to Fort Montgomery to the nice people at Marchese Chevrolet. They treated me like I was their only customer. Do yourself a favor, don't be like me, read the reviews first and don't go to Grand Prize Chevrolet. More

terrible experience Last week I made an appointment to drop my Buick Enclave off for a repair. I brought it in this morning at 930am and told the service person I needed Last week I made an appointment to drop my Buick Enclave off for a repair. I brought it in this morning at 930am and told the service person I needed it back by 330. After being told I'd have to pay them $125 just to diagnose the problem (strike 1), I had someone pick me up and left. At 230, I hadnt heard anything about the status of my car so I called and was told I'm sorry but the service department hasnt even looked at your car yet. (strike 2) I told them I made an appointment specifically to avoid this problem and thay apologized but said there was nothing they could do and I'd have to pick up the car and make ANOTHER appointment to drop it off again. I assumed they'd do something to compensate me for THEIR scheduling conflict so I said fine, I'll reschedule but I'll need a loner car. I was told without even a second of hesitation NO, we cant give you a loner car. (incidentally, I was told by someone else in thatb dealership that they only give out loner cars to people who have cadillacs.) I said I'd like to speak to the service manager. He put me on hold, came back and said I'm sorry ma'am but I spoke to the service manager and she said theres nothing we can do for you. She wouldnt even get on the phone!! I will never bring my car to them in the future. Their customer service is disgraceful. More

great sales team driving past the dealer on my way home I saw the truck I liked went in and met Joe in sales he went over pricing and we made a deal I next met with driving past the dealer on my way home I saw the truck I liked went in and met Joe in sales he went over pricing and we made a deal I next met with Rosalia in the fiance dept she got my loan pushed through with a lot of effort they were all helpful and a pleasure to deal with thanks More