Grand Prize of Nanuet

Superb experience at Grand Prize I was impressed by the professionalism of the team. They really worked with us to find the perfect vehicle. The personalized service was extraordina I was impressed by the professionalism of the team. They really worked with us to find the perfect vehicle. The personalized service was extraordinary. I would most definitely return to lease my second vehicle when the time comes. More

Professional and Courteous Great experience with Charlie, Internet person, who turned over process to Maurice Parke, sales person. The staff was very accommodating and helpful Great experience with Charlie, Internet person, who turned over process to Maurice Parke, sales person. The staff was very accommodating and helpful in leasing my 2016 Silverado 1500 LTZ. After hearing HOEY from a dealership in Bergen County. ..Grand Prize lived up to my expectations. I'm very satisfied and would highly recommend giving this dealership a shot at working with you to get the vehicle and price you are looking for! More

GOOD CREDIT AND MONEY YOU ARE THEIR BEST FRIEND OTHERWISE.. I bought 8 cars from the salesman who I dealt with over the years. I never missed a payment on any of them. I had a lease and the lease was up I wa I bought 8 cars from the salesman who I dealt with over the years. I never missed a payment on any of them. I had a lease and the lease was up I wanted to keep the lease. The value of the vehicle was over $40k I had it for 3yrs and payment was over $500. When i stated that I wanted to keep it they were going to Charge me over $600 a month and the loan would have been over $25k. Now i think over 3yrs at $535 to be exact I would have paid down the value. When I argued was told no bank would give me a loan which I had 3 car loans out at one time and all were paid off and on time. I will never do business with these people again. Funny buy I got a loan for a new Chevy Cruze. 2016 More

Great experience at Grand Prize Buick Was welcomed while I was looking at Buicks. Very happy I was not pressured to go into details. When I was ready Chris Guignard asked me some question Was welcomed while I was looking at Buicks. Very happy I was not pressured to go into details. When I was ready Chris Guignard asked me some questions as to what I was looking for in a car and answered all my questions. He asked if I would like to test drive any which I did and was hooked. The personnel were great. After purchase I had some more questions about car and was invited back for answers. Great help! More

Great Job Grand Prize Grand Prize gave me the best deal offered by any area Cadillac dealer and I traveled from Connecticut to New York to make my purchase. Grand Prize gave me the best deal offered by any area Cadillac dealer and I traveled from Connecticut to New York to make my purchase. More

Another Great Experience with Grand Prize Auto. Thank you, another great experience for me and my family with Rob Lysiak our Sales Consultant. He is the best, also gave us all the time we needed to Thank you, another great experience for me and my family with Rob Lysiak our Sales Consultant. He is the best, also gave us all the time we needed to learn about our new Buick. Thanks Again More

Excellent experience I recently purchased a 2015 Chevy Colorado Z82 Edition as a gift for my son at Grand Prize of Nanuet. My sales consultant was Mr. Rob Sommers who was I recently purchased a 2015 Chevy Colorado Z82 Edition as a gift for my son at Grand Prize of Nanuet. My sales consultant was Mr. Rob Sommers who was a true professional to deal with. After negotiating a fair price, Rob continued to make sure we were satisfied with our buying experience weeks after the purchase. Thats old fashion customer care. My wife has her 2011 Buick Enclave serviced at Grand Prize and we have always found them to be courteous and professional as well. I highly recommend Grand Prize for service and new or used vehicle purchases. More

Worst Salesman games I can remember having to play. Went in to the dealer knowing EXACTY what I wanted. The model, the options, ...everything. It was the 1st and last thing I said to the salesman, and m Went in to the dealer knowing EXACTY what I wanted. The model, the options, ...everything. It was the 1st and last thing I said to the salesman, and multiple times during our conversations I repeated my needs. Typical salesman trying to talk me into something else a few times. I simply wanted a price. I knew what price I needed and I told him. I asked him to give me his BEST price and that I was not interested in any negotiations. I am well versed in purchasing vehicles and I don't play the typical games or engage in lengthy negotiations. Was not simple to get a price out of him. After wasting about a half hour there he finally gave me one, and it was pretty good. I confirmed before I left that the price was for what I was asking for and I repeated what that was, and he confirmed the price was for the exact car and options I was looking for. The next day I was going to buy the car. Called before ahead and everything started to change. All the sudden he tells me the price was for the bottom of the line base vehicle. It turned into an argument. I asked how he could possibly misunderstand anything I told him as I repeated myself many times. It turned into, "oh I thought this, I thought that, I though this would be better for your needs, maybe I misunderstood it takes time for the salesman and the customer to understand each others needs"....a whole line of BS. He loved to play around with words. If he could not understand my needs after I spelled them out for him multiple times, he was either really stupid, or a stereotypical salesman playing games. I think he was both. Then get this, he goes let me see if I can find the car you are looking for at the price I gave you....maybe the dumbest thing he has said. He called me back and said he searched a 300 mile radius and could not locate one. I said you can locate the car just not at the price. He said that is correct. I said of course not, what are you even trying to locate? You know what you can sell a car for by talking to your manager, what were you expecting to find? The dealer sets the price. It does not even make sense. It is all so ridiculous. This is my experience in a small nutshell we went back and forth for a while. His name was David Tonking. I've dealt with a lot of really horrible salesman over the years, he gets in the top percentile easily. A couple days later I got the typical follow up call from the receptionist. When I told her I was going elsewhere she mentioned this salesman was not there anymore. No idea if he was fired or quit. The salesman that took over was OK, but the price he gave me was HORRIBLE. I have recently bought Jeeps and Nissans and I average 5-6K under the sticker. Rebates vary from month to month, but dealers have money to play with if they want to sell a car , like holdbacks, other rebates..etc. This price I was given was about 1500 under the sticker which was pretty much just the rebate, certainly not competitive. When I mentioned I got a price elsewhere that was 4K under the sticker he quickly brought his price a little lower, then saying maybe he can do even better if he had some time. He also asked where, which was irrelevant. Then he wanted me to come back in and go over things.....more typical salesman tactics. They always try to get you in and take control, try to pressure, get a deposit, test drive the car....standard stuff really....but not necessary as what I needed was straight forward. At the end of the day, and I gave the dealer the opportunity before, they don't seem to really want to sell cars...not aggressively anyway. They must have plenty of people coming in and happy to pay top dollar. The prices are never competitive. I was at 3 other Chevy dealers , and have bought once since. This dealers price was the highest. More

Worst customer experience Was lied to by sales manager. Left 3 messages to owner. No call back. They have a we don't give a you know what attitude Was lied to by sales manager. Left 3 messages to owner. No call back. They have a we don't give a you know what attitude More

Soft recommendation but with proactive, educated reservation A dealership has many relatively autonomous “silos”: service, sales, parts, body shop, finance, and management – all of which may differ significantly A dealership has many relatively autonomous “silos”: service, sales, parts, body shop, finance, and management – all of which may differ significantly on important parameters. If there are pronounced differences, it becomes impossible to rate the whole dealership This review is stimulated primarily by the Grand Prize Finance/Administrative silo. My experience with this silo really clouds my perception of the whole place. To be fair, I must state in advance that I have had un-ambivalently wonderful experiences with two other Grand Prize silos: 1. Service, where Jim Kobernick has been my regular consultant. Jim, along with Joe a technician, helped keep my 2001 Suburban running up to 185,000 miles. Jim was always very accessible and straight-forward but non-pressuring; what he would recommend proved on checking elsewhere to be absolutely and proactively needed. The quality of required and elective work was always first-class and sometimes heroic, as when Joe repaired a complicated wire bundle chewed up by mice. Service could not have been better. 2. Sales, where I was fortunate to meet Rich Santana when finally needing a replacement Suburban. Rich was great – with the same non-pressuring candidness and personableness I had found in Jim. Rich was also attentive. When I took delivery, Rich had preset several SiriusXM stations for our favorite kinds of music, information we had shared in conversations months earlier. That is both kindness and great customer relations, all the more because it was sincere and unstaged. The 45-minute delivery-finale with Finance/Administration was the antithesis. My Suburban was manufactured later than predicted, so I happened to arrive at Grand Prize right after returning from two weeks in Europe – brain-fogged, jet-lagged, and extremely fatigued. I carried two bank checks totaling the contractual amount: one from savings, the other from an auto loan. The Finance Office literally freaked out – verbally, expressively, and bodily -- at finding out that I was not financing through the dealership. This Officer got on the computer and phone, searching for dealership-connected financing, eventually getting a loan one point lower than my own bank loan. That whole process seemed endless, but how could one argue with a point difference? By that time I was just so worn out - like, just give my keys and let me drive home for a nap. Within the last five minutes, however, came the Extended Warranty pitch for this vehicle with lots of computer-ware on it. I had never researched this topic but assumed a Jim and Rich level of integrity from the Finance person. $2,950 for Major Guard up to 84,000 miles? OK – just give me my keys! Reviewing that warranty a couple days later, I had some questions. I left FOUR discrete and distinct messages on this Finance Officer’s voicemail and NEVER RECEIVED A CALL BACK! After a $60K purchase, that is simply UNCONSCIONABLE! A vice-president with whom I spoke also never returned a call as promised. I sensed “Gotcha!” as the implicit response. For the benefit of future customers, here is what I then proceeded to find out from my own research: 1. Other GM dealerships offer Major Guard online at competitive prices. Once you cancel a Major Guard policy for a vehicle, you cannot buy another one elsewhere. Yeah! – “Gotcha!” 2. Several other companies offer Extended Warranties at competitive prices, some for more mileage than the GM maximum of 84K. Actually, some of these would have suited my needs better as I keep vehicles for a decade plus. My needs were not given time to be delineated. 3. GM Major Guard does not have to be purchased immediately at delivery. This timing option was not presented. Yeah – “Gotcha!” 4. On researching this Finance Officer’s self-presentation on a common website for business people and professionals, it was astounding to see this Officer’s public braggadocio about how much money this Officer pulled in for car dealerships with special emphasis on pre- and post-sale add-ons. Ah, the picture was getting even clearer. 5. For this “Special” (whatever that means) Finance Director, Grand Prize was the fifth auto dealership worked for in eight years. Hence, there was minimal awareness of building customer loyalty, as this Officer did not know prolonged loyalty to a single business. What matters in a delivery/closing was clearly a personal batting average with no sense that this was a prime occasion for building customer loyalty. 6. It is disconcerting that management does not vet such online self-promotions by its “Special” Finance Director, as this Officer’s statement screams: “Beware”. 7. I feel that my vulnerability near the end of the Closing Ceremony was read in street-smart fashion by someone skilled in doing so along with a well-rehearsed set of advertising slogans -- resembling the Paris pickpockets I had managed to avoid. I have now owned four long-lasting Suburbans. With every successive one, I found that the previous dealership(s) had gone out of business: all three from a combination of greed, myopia, or just plain stupidity. You see, it takes no talent, really, to kill a business. More