Grand Prize of Nanuet

Dealing with Any Klein was Great I can't say enough good about this person. I made contact through Costco and Andy contacted me immediately. Told him what I wanted, he recommedned, I can't say enough good about this person. I made contact through Costco and Andy contacted me immediately. Told him what I wanted, he recommedned, we discussed, and he delivered. No BS, no games...... More

Quick & Professional. Nice Folks Great and Quick Service. No attempt to up-sell products or services. Knowledgeable. Comfortable and clean waiting areas. Vehicle was taken immediately Great and Quick Service. No attempt to up-sell products or services. Knowledgeable. Comfortable and clean waiting areas. Vehicle was taken immediately as per my appointment. More

They even vacuumed my car. I went in for an oil and a tire rotation. I said I would wait for the car. On such a beautiful day I decided I was going to vacuum the interior of my I went in for an oil and a tire rotation. I said I would wait for the car. On such a beautiful day I decided I was going to vacuum the interior of my car when I got home. When I went to drive my car home. To my surprise the interior was spotless. Another great reason to use Grand Prize. It is the little gifts that they provide. More

Great as usual ! Service was prompt and satisfactory as usual. All needed services at this time were taken care of. The waiting room was pleasant for me to wait in. Service was prompt and satisfactory as usual. All needed services at this time were taken care of. The waiting room was pleasant for me to wait in. More

Customer service is very good . They are friendly and accommodating, I wish the price was a little more reasonable.. I was caught a little off guard with the cost of a 16,000 mile . They are friendly and accommodating, I wish the price was a little more reasonable.. I was caught a little off guard with the cost of a 16,000 mile service. More

Incompetent or Unethical, You Decide Do not bring your vehicle here for service. The service adviser wanted to string me along one repair at a time. Rather than diagnose the entire vehi Do not bring your vehicle here for service. The service adviser wanted to string me along one repair at a time. Rather than diagnose the entire vehicle and provide a comprehensive estimate of the necessary repairs, he insisted that they needed to complete a repair for over $600 before they could tell me what, if anything, else was wrong with the vehicle. Upon completing the $600+ repair, they informed me they found another component that needed to be replaced, and it would cost $600 - $700. Again, they could not assure me that would resolve all the remaining issues. They'd have to "run diagnostics again and see ...." I declined the second repair because I wasn't going down that road with them. I had been assured by the service adviser that the first repair would resolve 75% of the issues with the car, and that was enough for me to get it to someone competent and trustworthy. However, that was a lie. The car was actually worse off when I picked it up. Not only were none of the issues resolved (not one), but there were more fault lights illuminated and none of the gauges worked. I tried resolving the matter with the Director and the Manager of the Service Department, but the best they offered was an opportunity to bring the car back in and spend more money on repairs at a 10% discount. I learned later that the issue I experienced was actually very common with this car, so the service department really should have been able to provide a better estimate. However, the car is also old, so it's hard to ignore the possibility that the service adviser decided to try and build a bill, one authorization at a time, rather than go straight for the $1,500 - $2,000. Avoid this service department. Update: the vehicle has since been seen by a skilled and reputable shop. The first thing they found were two ground wires with enough corrosion to disrupt communication with the modules Grand Prize insisted needed to be replaced. The technician couldn't believe the car left a dealer service department like that. He repaired the ground wires, cleared the fault codes and road tested the vehicle. The issues were resolved for $200 + tax, and no engine control module replacement that Grand Prize insisted needed to be done. More

I buy in-service all of my vehicles a grand prize . I have bought my last three vehicles from Wilbur and John Reagan, the manager has always help seal the deal And I have always left feeling happy. . I have bought my last three vehicles from Wilbur and John Reagan, the manager has always help seal the deal And I have always left feeling happy. I'm not sure if I paid a little more or a little less but I was always very pleased and that is the most important aspect in buying a car. I know both Jim And Frank in service and they both take care of me extremely well More

Great experience! Rich Santana was incredibly helpful from start to finish with the purchase of my Malibu. He sold me a beautiful car and spent quite a bit of time sho Rich Santana was incredibly helpful from start to finish with the purchase of my Malibu. He sold me a beautiful car and spent quite a bit of time showing me all the features and how to use them. He is a pleasure to deal with. Rosalia and Victor in finance were very accommodating and easy to work with. I'm extremely happy. More

Professionalism Shines Through The staff was pleasant and professional. I didn't feel pressured to have any extra service done to my leased vehicle. The extra service that I had don The staff was pleasant and professional. I didn't feel pressured to have any extra service done to my leased vehicle. The extra service that I had done was strictly my choice. Jim, my service consultant, went above and beyond to get my service completed very quickly! More

Everyone is friendly. All the people from the check in person to the person drying the car after the wash were friendly.I like the detailed report showing status of the car All the people from the check in person to the person drying the car after the wash were friendly.I like the detailed report showing status of the car. More