Grand Prize of Nanuet

Cadillac purchase Very easy to work with, Joe sat with me for an hour to go over the car and make sure I knew how everything worked. Honestly my husband dealt with the Very easy to work with, Joe sat with me for an hour to go over the car and make sure I knew how everything worked. Honestly my husband dealt with the financial part, so I don't know how that went. More

Excellent Service Came in for an oil change. I was handled promptly by Laurie and filled in on everything about my service. Car was promised within 40 minutes an they l Came in for an oil change. I was handled promptly by Laurie and filled in on everything about my service. Car was promised within 40 minutes an they lived up to there promise. Then even though it was raining they washed and vaccumned my car and I really appreciated it. More

Maurice is a personable representative of Grand Prize Always helpful from when you bring the car in for servicing with Laura to dealing with the sales rep Maurice and now Solomon all are interested in mak Always helpful from when you bring the car in for servicing with Laura to dealing with the sales rep Maurice and now Solomon all are interested in making sure you are pleased with all aspects More

oil change As usual, service was friendly and courteous. It took a little longer than usual, but it was very busy. I will continue to utilize the services of th As usual, service was friendly and courteous. It took a little longer than usual, but it was very busy. I will continue to utilize the services of this dealership. More

Kevin is the best. Kevin is one of the reasons I come to Grand Prize. He is always courteous, efficient, and professional. He has been me service person for many years. Kevin is one of the reasons I come to Grand Prize. He is always courteous, efficient, and professional. He has been me service person for many years. More

People skilled at caring for cars I stopped in the same day I received an email (OnStar) status report including a notice of recall on my vehicle. Service staff set up appointment for I stopped in the same day I received an email (OnStar) status report including a notice of recall on my vehicle. Service staff set up appointment for the next day, with shuttle to my work place. When I came in, the staff quickly prepared the paperwork, and assured me they would inspect the car for need to repair and if needed would repair the car that day. We did not discuss the expected time these would take. I called and left voice mail 2 or 3 times after 6 hours, then got the call that all was well, and the shuttle was sent to me. Good people, good place, good car care. Next time I will confirm how much time to allow. More

The service division is stellar. We are always impressed with the professionalism of this team. Held back one star this time because the car washing machine was out of order. We are always impressed with the professionalism of this team. Held back one star this time because the car washing machine was out of order. More

Tire pressure issues. I did not have an appointment but they were very accommodating & took care of the issue in a very timely fashion. They discovered the issue & took ca I did not have an appointment but they were very accommodating & took care of the issue in a very timely fashion. They discovered the issue & took care of it. More

Car was overheating My 2008 Malibu had 112,000 miles and had been serviced every 3 m miles for oil as well as all the major checkouts required at a dealership in New Jers My 2008 Malibu had 112,000 miles and had been serviced every 3 m miles for oil as well as all the major checkouts required at a dealership in New Jersey. The car had overheated and the engine power light came on two months prior. The car was towed to another dealership in Queens who supposedly fixed the broken water pump, seals and thermostat. That dealership East Hills Chevrolet I would avoid . We filed a claim with our credit card company over the service there. Well the same car issue persisted and eventually we had the car towed to Grandprize after several overheating adventures. The appointment call in was prompt and they followed up to make sure you remembered. The Checkin was prompt and the diagnosis was the same days checkin. Of course the problem was the water pump and no coolant in the entire system . The price was what I expected. The car was washed and ready on time . Recommend this dealership based on my past experiences with others both good and bad. More

Very good for GM these days Jim, the service advisor, is a consummate professional. Despite having a lot on his plate, he made me feel listened to & made sure I was taken care of Jim, the service advisor, is a consummate professional. Despite having a lot on his plate, he made me feel listened to & made sure I was taken care of. The only caveat I'll mention is that some of the messages I got on the work performed were different between what I saw on the service paperwork & the discussion we had. More