Grand Prize of Nanuet

excellent customer service The service center representatives are always friendly and receptive to your service inquiries and needs, they know the vehicles well and are capable The service center representatives are always friendly and receptive to your service inquiries and needs, they know the vehicles well and are capable of answering any given question, regarding the cars performance without any hesitation. Our vehicle is always serviced efficiently and our time is valued. I would recommend this dealership without hesitation. More

Great service My salesman, Maurice, went above and beyond to make sure I was happy and satisfied with my new vehicle. Would definitely buy from him again. My salesman, Maurice, went above and beyond to make sure I was happy and satisfied with my new vehicle. Would definitely buy from him again. More

Car locked in drive mode at stop light, green light on etc As I pulled in- service was excellent. I explained issue to Laura at representative desk. Excellent service, all employees professional courteous and As I pulled in- service was excellent. I explained issue to Laura at representative desk. Excellent service, all employees professional courteous and helpful. I had a ride to my home, and on picking up car next day appears car was washed! Other areas were checked. Would recommend this dealership to others. More

Customer Service Both the service center and the dealership salesman (Ed Sullivan) were friendly and informative. I would recommend the dealership without hesitation Both the service center and the dealership salesman (Ed Sullivan) were friendly and informative. I would recommend the dealership without hesitation to others either purchasing or leasing. More

Traverse I first have to say I have e mailed my survey back which I received from Grand Prize last week. I have been a customer at Grand Prize having purchase I first have to say I have e mailed my survey back which I received from Grand Prize last week. I have been a customer at Grand Prize having purchased my 2011 Traverse and 2015Acadia brand new and have had both vehicles serviced there. I have for the most part received excellent service with exception of last couple of visits.(surveys filled out no response).After recent visits and not being happy about visits along with no feedback after surveys, I was starting to have negative service experiences. Then along came my bigger problem, not with Grand Prize but with General Motors/Chevrolet. I was told that the check engine light on was the result of on going problem with 2009-2010-2011-2012 traverses timing chains which upon researching on computer, I found out my car was not the only one with same problem. Upon speaking with numerous GM representatives, I was told my VIN# was not on their list of cars covered. When I asked if my car and other GM/Chevrolet cars had the same problem as those who had been on the VIN # list, why weren't we covered. THEY HAD NO ANSWER. I bought the car back to Grand Prize and explained the problem with service advisor James K who was very helpful in getting matter resolved. Even though General Motors/Chevrolet agreed to assist in paying, I still had to pay out a large amount of money out of pocket for repair which appears to be General Motors/Chevrolet problem. I have always bought American made cars but was starting to give serious consideration towards cars with better warranties-Hyundai/Nissan/etc. However, James K help has restored my belief in General Motor/Chevrolet cars because he went out of his way to rectify this problem, kept me up to date on repairs and was very helpful in this matter. James Casey More

Program remote and tire pressure sensor Service adviser Kevin was very friendly and professional. All work was completed in a reasonable amount of time on a very busy Saturday. The car was a Service adviser Kevin was very friendly and professional. All work was completed in a reasonable amount of time on a very busy Saturday. The car was also cleaned and vacuumed which is a nice extra. More

Battery replacement Everyone was very nice and friendly. The service department went above and beyond what was expected of them and I greatly appreciate it. Thank you for Everyone was very nice and friendly. The service department went above and beyond what was expected of them and I greatly appreciate it. Thank you for every thing More

The experience is always gratifying. The people are always courteous, polite & extremely knowledgeable & my 45 years in dealing w/this location or great services and exceptional products. The people are always courteous, polite & extremely knowledgeable & my 45 years in dealing w/this location or great services and exceptional products. I have never been disappointed More

Great CPO Buying Experience! I bought a CPO Chevrolet Silverado. My Salesman Joe Lavine and Finance Director Rosalia Campione made this the best buying experience I have ever had I bought a CPO Chevrolet Silverado. My Salesman Joe Lavine and Finance Director Rosalia Campione made this the best buying experience I have ever had.I could not be happier. More

Great Experience Both Joe and Maurice were an absolute pleasure to work with. Transaction went very smooth and fast. Highly recommend both of them and the dealership. Both Joe and Maurice were an absolute pleasure to work with. Transaction went very smooth and fast. Highly recommend both of them and the dealership. More