Grand Prize of Nanuet

Always in good hands here I have serviced my Suburbans at Grand Prize exclusively since discovering them some 10-12 years ago. I always feel satisfied at the quality of service I have serviced my Suburbans at Grand Prize exclusively since discovering them some 10-12 years ago. I always feel satisfied at the quality of service and the legitimately proactive maintenance. Unless on the road for a long trip, I'd service my GM vehicle nowhere else. More

Terrible Service Department Horrible experience! Do not take your vehicle there for service. They can't even fix a weather strip properly. They literally tried to upsell me a who Horrible experience! Do not take your vehicle there for service. They can't even fix a weather strip properly. They literally tried to upsell me a whole new set of tires, failing to realize that I had already replaced the tires through them only 900 miles ago. I should have known better when they made me pay for the labor to replace a rim that was chipped on a brand new car before I took possession. The service manager, Don, even tried to convince me that my 900 mile tires needed to be replaced because the car was stored in an unheated garage over the winter. All he was doing was trying to cover for the incompetence of his service team. More

Tire replacement Staff was courteous. Took me in on a Saturday without an appointment. Had the tire I needed in stock and completed the job in a reasonable amount of t Staff was courteous. Took me in on a Saturday without an appointment. Had the tire I needed in stock and completed the job in a reasonable amount of time. More

2nd Oil Change Took my 2017 Enclave in for its second oil change & tire rotation. Took care of a couple of service items along the way, and was pleased with Jim's cu Took my 2017 Enclave in for its second oil change & tire rotation. Took care of a couple of service items along the way, and was pleased with Jim's customer service, as has been usual in my experience. (I worked with him on my former vehicle as well.) More

Service Brought my 2017 Chevrolet Equinox in for an oil change and tire rotation. No issues. Everything went well. Waited for my vehicle. Wait time was as exp Brought my 2017 Chevrolet Equinox in for an oil change and tire rotation. No issues. Everything went well. Waited for my vehicle. Wait time was as expected. More

The worse ever experience buying and servicing a new car Horrible sales experience, new car had under-inflated tires, salesman reset my oil gauge despite the car being on the lot for over one year (not follo Horrible sales experience, new car had under-inflated tires, salesman reset my oil gauge despite the car being on the lot for over one year (not following their own manual) and other issues. No choice but to give them low grades on the survey requested by Buick. Two+ month later still in the process of fixing closing and alignment of the door. They tried three times, still not fixed. Worse of all, when I bring the car in for multiple warranty issues, they use it for joy rides. 50 miles and 36 hard accelerations recorded by their own OnStar to fix the door problem?!?!? Last time they even disabled OnStar as soon as they knew I read the records. Don't buy your car here. More

Very Professional Customer Service Bill Fagnan and his service department gets 5 stars for their customer service. My repairs involved warranty work, shuttle service and even a loaner c Bill Fagnan and his service department gets 5 stars for their customer service. My repairs involved warranty work, shuttle service and even a loaner car, all in one week! All facets of my experience with Grand Prize were first rate! Tom D. More

Richard Santana was great! Richard Santana was excellent the best car salesman I have ever dealt with. He made everything run very smoothly and quickly. Will recommend to friend Richard Santana was excellent the best car salesman I have ever dealt with. He made everything run very smoothly and quickly. Will recommend to friends! More

Great customer service I purchased my car new, realized there was a problem, brought it in to service and received great customer service. My representative Laura was extr I purchased my car new, realized there was a problem, brought it in to service and received great customer service. My representative Laura was extremely professional and took care of my problem. And I greatly appreciate everything she did for me. I will recommend Grand Prize Chevrolet to anyone that would listen. More

Excellent Service Highly recommend Grand Prize Chevy service. Led by Manager ,Bill Fagnan, his team went out of their way to help me with an issue with my fairly new Vo Highly recommend Grand Prize Chevy service. Led by Manager ,Bill Fagnan, his team went out of their way to help me with an issue with my fairly new Volt. Service Advisor Frank even had me speak to their "Volt Specialist" directly about my maintenance issue. In the end, Bill worked with GM to subsidize the cost of repair as I was just out of warranty. Very fair and professional service! More