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Grand Prix Subaru
Hicksville, NY
1,550 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,550 Reviews of Grand Prix Subaru
October 21, 2019
Scam at Subaru grand prix ***Subaru grand prix is either a mess or a scam. The GM made it seem like the latter**** This is my experience at Subaru Grand Prix - I ***Subaru grand prix is either a mess or a scam. The GM made it seem like the latter**** This is my experience at Subaru Grand Prix - I was originally in for a winter tire changeover and an oil change. I brought in winter tires to be put on the existing wheels. I notice 2 days later that the tires on the car are not winter tires. The tech never put on winter tires so it was a mount and balance of the same tires already on the car. I return to have them put on the correct tires, and I'm told by 2 service advisors that when I came in the first time I already had winter tires on. So fine, let's say I'm wrong and did bring my car in with winter tires already on. I made certain to specify exactly what I wanted on multiple occasions. If service was aware that I already had winter tires on why would they not call to confirm the situation with me? And if they actively chose not to call then they were looking to take my money for an incorrect service. Either way, they approached the situation incorrectly. I bring the car in within 15 minutes of service opening and I'm told it will take an hour to change to the winter tires. 2 hours later and they still aren't done. It takes them 3 hours to change tires. Fine. Forget the extended wait. I pick up my car and my front tire is making a clacking noise from metal ( a noise a nail in a tire would make) immediately upon leaving. I stop & look and its wheel weights! Why are wheel weights on a tire? I take it back and tell them they need to take the weights off. Fine. I leave and call the GM to ask him to review whatever the tech is doing, but he is completely disinterested in my story of having to return multiple times for tires. Based on my experience I WOULD NOT tell anyone to go here if they cant even put tires on correctly and wont take the time to check a car. I was over promised and sold on bs. No one at the dealership could even own up to making a mistake. The amount of time it took to fix the issue was excessive and tells me their work isnt their word and not a priority. Their customers are not a priority. The takeaway? Take your car somewhere else. More
by Mm820
Employees Worked With
Dan Ross
October 16, 2019
Purchase of 2016 Subaru Crosstrek Pail made the process extremely easy. Took me on multiple test drives to find the exact car I would like. Can’t thank him enough! Pail made the process extremely easy. Took me on multiple test drives to find the exact car I would like. Can’t thank him enough! More
by pal059
Employees Worked With
Paul Perrotta
October 15, 2019
deceptive practices Hi Agata,Thank you for your patience to teach me how to use the new car.You also told me that this car includes any. Thanks again Hi Agata,Thank you for your patience to teach me how to use the new car.You also told me that this car includes any. Thanks again More
by henry
Employees Worked With
DANNY(HUAN CHEN), Agata Spina
October 12, 2019
Outstanding Service I drove 2 hours from New Jersey to this dealership and could not have asked for a better experience. I was assisted by Brian Kochnower throughout the I drove 2 hours from New Jersey to this dealership and could not have asked for a better experience. I was assisted by Brian Kochnower throughout the whole buying process and he was unbelievable, a true gentleman. Brian made the whole buying process painless and was super helpful. I could not have asked for a better salesman. I would definitely come back to this dealership and work with Brian in the future. More
by Dsauchelli
Employees Worked With
Brian Kochnower
October 12, 2019
Friendly staff Sales steve was excellent, nick was also very good. The guy who gave me a price for my trade in tried to low ball me, everyone else was great. Steve w Sales steve was excellent, nick was also very good. The guy who gave me a price for my trade in tried to low ball me, everyone else was great. Steve was not listed under employees sales but he was a 5 out of 5 More
by Tom
Employees Worked With
Steve giordano, Benjamin Schneider
October 09, 2019
Positive buying experience with Brian My family and I had a positive buying experience purchasing a certified pre-owned Subaru from Grand Prix working with Brian Kochnower. We appreciated My family and I had a positive buying experience purchasing a certified pre-owned Subaru from Grand Prix working with Brian Kochnower. We appreciated Brian's expertise and professional but friendly help in the buying process. They are well organized and everyone we dealt with was professional and friendly. The dealership has a great service program and the VIP program is a great perk of doing business with them. More
by Quinn Family
Employees Worked With
Brian Kochnower
October 07, 2019
Excellent Dealership and Sales Person Had an excellent experience at Grand Prix Subaru. Thomas Cali is an excellent sales person. Never felt any pressure to buy anything. Was able to get Had an excellent experience at Grand Prix Subaru. Thomas Cali is an excellent sales person. Never felt any pressure to buy anything. Was able to get the exact car I wanted with zero pressure from Tom!! Would recommend anyone looking for a new or used car to go to Grand Prix Subaru and ask for Thomas Cali! More
by HelenM
Employees Worked With
Tom Cali
October 06, 2019
Best car buying experience. you can tell right away that you are getting the best service. Completely informative when they answer questions. I left with my car and I was happy to know that I had the best d you are getting the best service. Completely informative when they answer questions. I left with my car and I was happy to know that I had the best dea . Thomas Cali thank you so much for your professionalism. You made our buying experience perfec . More
by Alistcbd
Employees Worked With
Nicholas Rocha, Michael Kosiorowski, Tom Cali
October 01, 2019
Customer service was outstanding From the first phone call to customer service to having my car fixed was outstanding. Upon arriving I was greeted by Emily Reardon who was helpful , k From the first phone call to customer service to having my car fixed was outstanding. Upon arriving I was greeted by Emily Reardon who was helpful , knowledgeable and caring . On top of all that the car was covered under warranty . More
by Milo
Employees Worked With
Emily Reardon
September 30, 2019
Paul Perrotta of Grand Prix Subaru This is my second time leasing from Grand Prix and Paul Perrotta spent about 5 hours with me today and jumped through many more than the usual hoops o This is my second time leasing from Grand Prix and Paul Perrotta spent about 5 hours with me today and jumped through many more than the usual hoops one would expect at a car dealership. He maintained a constant sense of calm, an extraordinary amount of patience, and never once made the obstacles we faced seem like a burden. I highly recommend Grand Prix and Paul Perrotta. More
by jann.brent
Employees Worked With
Paul Perrotta
