Grand Prairie Ford - Service Center

xxxxty they have the xxxxtiest customer service ever. Good luck with getting xxxx fixed with them they won't do it right and they just suck. Regret buying my they have the xxxxtiest customer service ever. Good luck with getting xxxx fixed with them they won't do it right and they just suck. Regret buying my car there. More

NO service No communication between sales and service, sales commits, serivce says they don't talk to sales. Had my new car follow up and plates put on, the Ser No communication between sales and service, sales commits, serivce says they don't talk to sales. Had my new car follow up and plates put on, the Service Desk flat out said "we don't do that", i left, if you ever intend to get any service, even once, don't buy here More

Mismanaged Service Center My Expedition sat a GP Ford for 8 days waiting for service. They finally quoted me $600 for a $200 repair. When I finally received their quote after My Expedition sat a GP Ford for 8 days waiting for service. They finally quoted me $600 for a $200 repair. When I finally received their quote after 8 days of waiting, I decided to take it to Westway Ford and had the work completed the next day for $200. I highly recommend Westway Ford for repairs and wonderful customer service and think that Grand Prairie Ford is the worst service center that I've ever taken my Expedition or my F-150. More

BSers GP ford quoted me almost 7k to fix my truck. Told me both high and low turbos were going out. Thank God I didn't have the 7K because they may have got GP ford quoted me almost 7k to fix my truck. Told me both high and low turbos were going out. Thank God I didn't have the 7K because they may have gotten me. They did get me for the diagnostics fee though. In short I got my truck fixed at Don Davis ford in Arlington for under 250 in labor and a $12 part. I've not been back to GP FORD since nor would I go back for even a free lunch. For incredible service just down the street you'll find don Davis ford where they will not be taking advantage of you. More

Do not trust these people Do not trust their service department. They were ready to tear down my engine and possibly charge me over $800 for a non-existent problem. Took my veh Do not trust their service department. They were ready to tear down my engine and possibly charge me over $800 for a non-existent problem. Took my vehicle for a second opinion from a trusted mechanic who told me he couldn't find anything wrong with my engine. Been driving fine ever since. More

This should be a recall Got the results from the diagnostic sheck on my driver's floorboard water leak. They want me to pay for zomething that is clearly poor manufacturer is Got the results from the diagnostic sheck on my driver's floorboard water leak. They want me to pay for zomething that is clearly poor manufacturer issues. So disappointed, I will dedicate time each day to write a poor review until zomething changes. More

Service Dept. I take my Ford Explorer in to get serviced with Breanna Carriere. She does a great job and is always very friendly. Thanks! Nancy Bell I take my Ford Explorer in to get serviced with Breanna Carriere. She does a great job and is always very friendly. Thanks! Nancy Bell More

Great I loved how Breanna Carrier help me with my services.I recommend her for the future to be promoted.I am sure to come back very soon thanks to Breanna. I loved how Breanna Carrier help me with my services.I recommend her for the future to be promoted.I am sure to come back very soon thanks to Breanna. More

Horrible place of buisness If 0 stars were allowed this place would get it. They could care less about their customers and are all crooks. I wouldn't ever buy a car here and for If 0 stars were allowed this place would get it. They could care less about their customers and are all crooks. I wouldn't ever buy a car here and for sure wouldn't have my car serviced there AGAIN. Their service times are horribly slow and they wont service the car correctly. The management is this facility is poor and something needs to change quickly. From the reading of other reviews it seems like this Dealership is garbage. DON'T MAKE THE MISTAKE I DID!! AVOID THIS PLACE!!!! More

WORSES SERVICE EVER! Buying a car at this location is not a problem. They are very good at selling but wait until you have to take your car for service and you will find o Buying a car at this location is not a problem. They are very good at selling but wait until you have to take your car for service and you will find out how bad they are . This is one of my experiences that just happened yesterday at this location, I take my car here because is where I purchased the car, plus I have the Oil Change program and the Free Tire Program when I bought the car. If I would have known the service is this bad, I would have never buy a car here. I bring my car at 9:30am to get service. The AC is not working, it won't blow underneath the driver's side, its been like that for a long time. Also one of my tires had a hole so it needed to be fix. My car is there since 9:30am and at 5:00pm I had to call the dealer because I haven't heard from them, so I called to see if my car is ready, because not even the service advisor had called me. Came to find out the advisor was already gone at that time. No one was able to give me any answers about my car. I had to wait until a mechanic called me back to let me know what was going on. The guy called me and told me that to fix my AC is going to cost me $200 because is missing a duct (how a brand new 2013 car was missing a duct? someone please explain) and that to fix my tire it was going to cost $170 WHAT??? He didn't even check my account to see that I am on the Tires Program, I had to tell him and then he says: well I have to see if they approve it. MY GOD what type of service is this? my car is been there for 8 hours and nothing had been done. I came to pick up my car at around 5:45pm, no one called me to let me know the car was ready, the location closes at 7:00pm. I couldn't leave my car there for a day for just a tire change. At the end of the day, all that was done to my car was a tire changed. Over 8 hours to do this. Let me tell you this is probably my 4 or 5 time complaining. The service people at Ford SUCKS!! they only care about selling cars but once they sold a car, they screw you. I will continue complaining as long I don't get no good service. I paid over $20k for my car, I deserve good service. More