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Grand Prairie Ford - Service Center

Grand Prairie, TX

4.4
104 Reviews
Call Service Center (972) 975-9621

104 Reviews of Grand Prairie Ford - Service Center

Sort by
November 13, 2024

Fast service and great response hand down the best service out here Thank you Santos More

by Nischal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos Flores
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Nov 14, 2024 -

Grand Prairie Ford responded

Thank you for the great review! We're thrilled to hear that you had a fast and positive experience with Santos. We’ll be sure to pass along your kind words. If you need anything else, don’t hesitate to reach out. We look forward to serving you again!

September 08, 2024

Jairo always provides the best experience when taking my vehicle in for service. Great person! More

by fjguzman09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Sanchez
Report | Print
Sep 10, 2024 -

Grand Prairie Ford responded

Thank you for your kind words! We're delighted to hear that Jairo consistently provides you with an excellent service experience. We’ll be sure to pass along your compliments. If you need anything else, don’t hesitate to reach out!

September 08, 2024

Very thorough and explained the service process from beginning to end. We were very pleased! More

by jennjohnson2512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo in service department
Report | Print
Sep 10, 2024 -

Grand Prairie Ford responded

Thank you for your feedback! We're glad to hear that you found our service process thorough and well-explained. Your satisfaction is our top priority, and we appreciate your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

September 04, 2024

No good morning, did not tell me,if they change My tires nothing,not friendly at More

by Virdinerandle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
Report | Print
Sep 05, 2024 -

Grand Prairie Ford responded

We’re sorry to hear about your recent experience and understand your concerns regarding communication and friendliness. This is not the standard we strive for, and we want to address these issues. Please contact Melissa Perry at 855-971-6306 so we can discuss your experience in more detail and work towards a resolution. Your feedback is important to us, and we appreciate the opportunity to make things right.

July 26, 2024

I just took 2 F-150 trucks I bought thru another dealer to the service department. I spent over 5k on both vehicles combined. The first vehicle is a 2013 f150 that would overheat after 80 miles when I brou More

by Shawndelaney2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Perry
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Jul 30, 2024 -

Grand Prairie Ford responded

We are sorry to hear about your experience with our service department. It’s concerning to learn about the issues you faced and the lack of satisfactory resolution. Please contact Melissa Perry at 855-971-6306 so we can address your concerns in detail and work towards a resolution. Your feedback is important to us, and we want to ensure that such issues are addressed promptly. Thank you for bringing this to our attention.

March 26, 2024

Ever since I have bought my f250, the service I have received has been very good More

by POLEA07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Coker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Diaz
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Mar 27, 2024 -

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear that you've consistently received very good service at our dealership since purchasing your F250. At Grand Prairie Ford, we're committed to providing exceptional service throughout the entire ownership experience, and it means a lot to know we're achieving that for you. We appreciate your continued loyalty! We look forward to seeing you again soon and ensuring your F250 keeps running smoothly for many miles to come.

March 26, 2024

Sergio was very professional and prompted I was very pleased with the service that you did for me More

by POLEA07
Recommend Dealer
Yes
Employees Worked With
Sergio Diaz
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Mar 27, 2024 -

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear that you were very pleased with the service you received with Sergio's professionalism and promptness. At Grand Prairie Ford, we strive to provide exceptional service with efficient turnaround times, and it sounds like Sergio delivered on both aspects! We'll be sure to pass your kind words on to him – it will definitely make his day! Thank you for choosing us! We look forward to seeing you again soon, and hopefully you'll get to experience Sergio's excellent service again as well.

March 26, 2024

Larry Davis always provides exceptional service and has impeccable communication. Always above and beyond my expectations. More

by PEROMO73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Davis
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Mar 27, 2024 -

Grand Prairie Ford responded

Thank you for the fantastic review! It's truly rewarding to hear that Larry Davis consistently provides exceptional service and keeps you well-informed throughout the process. At Grand Prairie Ford, clear communication and exceeding expectations are what we strive for, and it sounds like Larry delivers on both! We'll be sure to pass your kind words on to Larry – he'll be happy to know his dedication is appreciated. Thank you for your continued trust in Larry and Grand Prairie Ford. We look forward to seeing you again soon!

March 24, 2024

Awesome service crew. They are very dedicated to their customers and go above and beyond to help out customers. More

by LSTANTON8638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Davis
Report | Print
Mar 25, 2024 -

Grand Prairie Ford responded

We're so happy to hear about your positive experience with our service crew! Their dedication to our customers is what truly sets them apart. Thank you for recognizing their efforts to go above and beyond. We appreciate your business!

March 23, 2024

I purchased my F150 Powerboost from Grand Prairie Ford. Anthony has been my contact for service on my truck since I purchased it. He and his team always take care of my needs and do so in a timely manner More

by KPAULYOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Lang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace Larson
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Mar 25, 2024 -

Grand Prairie Ford responded

We're so proud to have earned your trust! Thank you for choosing Grand Prairie Ford for both the purchase of your F-150 Powerboost and your service needs. It's fantastic to hear that Anthony and his service team consistently take care of your needs in a timely manner. That level of customer service is what we strive for, and we appreciate you recognizing their dedication. Your loyalty means a lot to us – knowing you'll return for future purchases and services is a huge compliment! We'll continue to work hard to gain the trust of others in the community, just like we've earned yours. Thank you again for your fantastic review!

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