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Grand Prairie Ford - Service Center

Grand Prairie, TX

4.4
110 Reviews
Call Service Center (972) 975-9621

110 Reviews of Grand Prairie Ford - Service Center

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February 21, 2025

Fast check in. Able to repair in a couple of days after diagnosis. Part in stock. More

by kirlou011808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Perry
Report | Print
Feb 24, 2025 -

Grand Prairie Ford responded

Thank you for your review! We're glad to hear that your check-in was fast and that we were able to complete the repair promptly with the necessary part in stock. We strive to provide efficient and effective service, and we appreciate your feedback. We look forward to assisting you again in the future!

January 02, 2025

Nelson Courtney was terrific to work with. He kept me informed as to the update on service of repairs on my Windstar. He is a great asset for Grand Prairie Ford. More

by charlesstray
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Courtney
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Jan 07, 2025 -

Grand Prairie Ford responded

We are truly delighted by your outstanding feedback about Nelson. Your recognition of his exceptional service highlights the commitment and professionalism our team strives to deliver. Nelson's dedication to keeping you fully informed throughout the service and repair process demonstrates the high level of customer care we value. By providing clear, consistent communication, Nelson exemplifies the standard of service we aim to provide for every customer. Your specific acknowledgment that Nelson is a great asset to our dealership is both meaningful and appreciated. Team members like Nelson are the backbone of our commitment to exceptional customer service, and we are proud to have him representing our organization. Thank you for taking the time to share such a positive and detailed review. Feedback like yours not only validates Nelson's hard work but also motivates our entire team to maintain these high standards of service. We appreciate your trust and look forward to continuing to serve you with the same level of excellence Nelson demonstrated during your recent visit.

December 04, 2024

1st rate service dept. Antonio took care of my Bronco in a prompt and professional manner and kept me updated as the work was being done. Highly recommended. I'll be a long More

by Gene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Avalos
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Dec 06, 2024 -

Grand Prairie Ford responded

Thank you for your kind words! We're thrilled to hear that Antonio provided you with excellent service and kept you informed throughout the process. We truly appreciate your recommendation and look forward to being your go-to service provider for years to come! If you ever need anything else, don’t hesitate to reach out.

December 03, 2024

This is one of the best car dealers I've dealt with in years Sergio and Melissa has very great customer service skills and I will refer my friends to you guys anytime More

by henrybishop69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis GAP Warranty Guy, Melissa Lang
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Dec 06, 2024 -

Grand Prairie Ford responded

Thank you for your wonderful feedback! We’re thrilled to hear that Sergio and Melissa provided you with excellent customer service. It's always our goal to create a positive experience for our customers, and we're so happy to know we succeeded. We truly appreciate your willingness to recommend us to your friends, and we look forward to serving you and your referrals in the future! If you ever need anything, don’t hesitate to reach out.

November 23, 2024

I am a former employee of Grand Prairie Ford and just thought the public should hear my experience with this dealership. I was fired in November of last year for having two months of low performance in m More

by Maggi3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Magdaleno
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November 23, 2024

I would like to say Mr Diaz is a great Advisor he helped us a lot More

by dennisgillespie44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 25, 2024 -

Grand Prairie Ford responded

Thank you for your wonderful 5-star review! We're so glad to hear that Mr. Diaz provided you with great service and assistance. We truly appreciate your kind words and look forward to helping you again in the future!

November 13, 2024

Fast service and great response hand down the best service out here Thank you Santos More

by Nischal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos Flores
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Nov 14, 2024 -

Grand Prairie Ford responded

Thank you for the great review! We're thrilled to hear that you had a fast and positive experience with Santos. We’ll be sure to pass along your kind words. If you need anything else, don’t hesitate to reach out. We look forward to serving you again!

September 08, 2024

Jairo always provides the best experience when taking my vehicle in for service. Great person! More

by fjguzman09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Sanchez
Report | Print
Sep 10, 2024 -

Grand Prairie Ford responded

Thank you for your kind words! We're delighted to hear that Jairo consistently provides you with an excellent service experience. We’ll be sure to pass along your compliments. If you need anything else, don’t hesitate to reach out!

September 08, 2024

Very thorough and explained the service process from beginning to end. We were very pleased! More

by jennjohnson2512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo in service department
Report | Print
Sep 10, 2024 -

Grand Prairie Ford responded

Thank you for your feedback! We're glad to hear that you found our service process thorough and well-explained. Your satisfaction is our top priority, and we appreciate your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

September 04, 2024

No good morning, did not tell me,if they change My tires nothing,not friendly at More

by Virdinerandle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
Report | Print
Sep 05, 2024 -

Grand Prairie Ford responded

We’re sorry to hear about your recent experience and understand your concerns regarding communication and friendliness. This is not the standard we strive for, and we want to address these issues. Please contact Melissa Perry at 855-971-6306 so we can discuss your experience in more detail and work towards a resolution. Your feedback is important to us, and we appreciate the opportunity to make things right.

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