Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.7
2,745 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
Contact Dealership
View Awards

701 E. Palace Pkwy

Grand Prairie, TX

75050

Directions

By Type

Showing 2,745 reviews

June 06, 2026

The service advisor was good just the process with the warranty The experience the buying a used car with warranty and the warranty guy making a comment the if I buy the car with e check engine on was not More

by JUAN7819
Recommend Dealer
No
Report | Print
Jun 11, 2026 -

Grand Prairie Ford responded

We regret to learn about your disappointing experience, and we understand your frustration. While we're pleased that you found your service advisor helpful, we recognize that the overall experience fell short of the standards you expected. We would like to discuss this further and work towards a resolution. Please reach out to Victoria Courtney at 855-971-6306 so we can address your concerns directly.

June 06, 2026

This time around since very good. Thanks to Santos Will as i said It was great. More

by Roddenbar
Recommend Dealer
Yes
Employees Worked With
Santos
Report | Print
Jun 11, 2026 -

Grand Prairie Ford responded

We are overjoyed to hear about your positive experience with us! It's wonderful to know that this visit met your expectations and that our team was able to provide you with great service. Thank you for taking the time to share your feedback. Your satisfaction is our priority, and we're thrilled that we could deliver the quality experience you deserve. We look forward to continuing to serve you.

June 06, 2026

Friendly, great service, short wait time. I had a wonderful experience at Grand Prairie Ford. Great service and short waiting time. Will return soon for other services. More

by adrianahamelin59
Recommend Dealer
Yes
Employees Worked With
Antonio and David
Report | Print
Jun 11, 2026 -

Grand Prairie Ford responded

We are ecstatic to hear about your wonderful experience! Your feedback about our friendly service and efficient wait times truly means the world to us, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back soon for your future service needs. Thank you for choosing us and for being such a valued customer.

June 05, 2026

We made appt for Thursday and brought truck in. They did not assign a person to do diagnostic until Saturday. Then had to order a part, with 3 day lead time. So by Wednesday they were still waiting More

by BANDTG
Recommend Dealer
No
Report | Print
Jun 11, 2026 -

Grand Prairie Ford responded

We are concerned to hear about the scheduling and communication challenges you experienced, and we understand your frustration. We would like to discuss this further and work towards a resolution. Please reach out to Victoria Courtney at 855-971-6306 so we can address your concerns directly and work to ensure a better experience moving forward.

June 05, 2026

It was lovely. Everyone was respectful. They helped me with better understanding of things. Plus free burgers that day! Everyone was filled with smiles. More

by ALICIARAMIREZ2832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Cruz and Alejandro
Report | Print
Jun 10, 2026 -

Grand Prairie Ford responded

We are glad to hear about your wonderful experience with us! It's heartwarming to know that our team treated you with respect and took the time to help you better understand everything. We truly appreciate you recognizing the smiles and positive attitude our staff brings to work each day. Your kind words mean so much to all of us at Grand Prairie Ford. We're thrilled that you enjoyed your visit, and we look forward to continuing to provide you with the same excellent service in the future.

June 05, 2026

Cameron showed remarkable honesty and accommodation, leveraging excellent analogies and examples to clarify the repair process for me. More

by ty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Report | Print
June 04, 2026

Excellent service, knowledgeable people always willing to help Will always go to Grand Prairie Ford for new cars More

by Glazing555
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Jun 10, 2026 -

Grand Prairie Ford responded

We sincerely value your wonderful feedback about your experience with our team. It's truly rewarding to hear that you found our service excellent and our staff knowledgeable and helpful. Your loyalty means everything to us, and we're honored that Grand Prairie Ford is your go-to choice for new vehicles. We look forward to continuing to serve you with the same level of expertise and dedication that has earned your trust.

June 04, 2026

Had issues with my Ford Mustang and they made sure everything was fixed, even though it took awhile because of parts got it back same day the part arrived. More

by Francisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos Flores
Report | Print
Jun 10, 2026 -

Grand Prairie Ford responded

We are delighted to hear about your positive experience. We understand that waiting for parts can be frustrating, and we truly appreciate your patience throughout the process. It's wonderful to know that our team ensured everything was properly fixed and got your vehicle back to you the same day the part arrived. Thank you for taking the time to share your experience - your feedback means a great deal to us.

June 04, 2026

GP Ford always provide outstanding service. ..no pressure to buy unnecessary service. Mr. Flores know what my needs are and are quick to reply to any questions i may have during the process. More

by Tbacon62
Recommend Dealer
Yes
Employees Worked With
Santos Flores
Report | Print
Jun 10, 2026 -

Grand Prairie Ford responded

We are ecstatic to hear about your outstanding experience! Your kind words about our commitment to providing service without unnecessary pressure truly reflect our values of honesty and transparency. It's wonderful to know that Mr. Flores has been able to understand your needs and provide quick responses to your questions throughout the process. We take great pride in building authentic relationships with our customers, and your feedback confirms that we're delivering on that promise. Thank you for taking the time to share your positive experience with us.

June 03, 2026

Very friendly and answered all my questions Very knowledgeable and walked me through the Sunbit app More

by txsnowboarder00
Recommend Dealer
Yes
Employees Worked With
Kimaya Shackleford and Bradley
Report | Print
Jun 10, 2026 -

Grand Prairie Ford responded

We are absolutely thrilled to hear about your positive experience with our team! It's wonderful to know that our staff provided you with friendly service and took the time to thoroughly answer all your questions. We're particularly pleased that our knowledgeable team member was able to walk you through the Sunbit app and ensure you felt comfortable with the process. At Grand Prairie Ford, we believe that taking the time to explain every detail is essential to providing exceptional customer service. Thank you for choosing us and for sharing your experience!

1
...
8
9
10
...
275