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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.7
2,549 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 2,549 reviews

April 18, 2026

Horrid , incomplete, fraudulent, a scam to overcharge worst ford dealer in the country Nothing else to say it was horrible More

by Sethschunk26
Recommend Dealer
No
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Apr 20, 2026 -

Grand Prairie Ford responded

We are sorry to hear about the concerns you've shared regarding your recent experience. Your feedback is troubling to us, and we take these matters seriously. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Victoria Courtney at 855-971-6306 so we can address your concerns directly.

April 17, 2026

Appt was at 4pm. Yet I waited for over an hour and a half. What's the point of an appt for an oil change if it's going to take that long. More

by emvleyva
Recommend Dealer
Yes
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Apr 17, 2026 -

Grand Prairie Ford responded

We appreciate you taking the time to share your feedback and we understand your frustration. The experience you've described is certainly not the standard we strive to maintain for our customers. Your feedback helps us identify areas where we can improve our service efficiency and better respect our customers' valuable time. Please reach out to Victoria Courtney at 855-971-6306 so we can discuss your experience further and work to ensure better service timing in the future.

April 13, 2026

Had an oil change and yearly emissions and everything was done in a couple of hours!! More

by bigfatfun53
Recommend Dealer
Yes
Employees Worked With
Bradley
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Apr 20, 2026 -

Grand Prairie Ford responded

We appreciate your feedback. We’re glad your oil change and emissions service were completed quickly and efficiently. Thank you for your trust, and we look forward to seeing you again.

April 13, 2026

Had an oil change and yearly emissions and everything was done in a couple of hours!! More

by bigfatfun53
Recommend Dealer
Yes
Employees Worked With
Bradley
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Apr 15, 2026 -

Grand Prairie Ford responded

We are pleased to hear about your positive experience with the oil change and emissions service. Having both services completed efficiently within a couple of hours shows our commitment to respecting your valuable time. Your feedback about our quick turnaround means a great deal to our team, and we look forward to providing you with the same level of reliable service for all your future automotive needs.

April 13, 2026

Team did a nice job communicating and keeping me informed of the progress. Allowed me to accept and reject services. More

by AGGIESAILOR01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Apr 15, 2026 -

Grand Prairie Ford responded

Thank you for sharing your positive experience with our team. We are delighted to hear that our staff excelled at maintaining clear communication throughout your visit and kept you well-informed every step of the way. Your feedback about having the freedom to make informed decisions about services truly means a lot to us. We take pride in empowering our customers with transparency and choice, and it sounds like our team delivered exactly that for you. We appreciate you taking the time to recognize their efforts and look forward to serving you again in the future.

April 12, 2026

Kimiyah was great, she was very thorough in explaining everything and also seems to really enjoy what she does. Very happy with the service! Keep up the great work. More

by Mr.salas81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimiyah
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Apr 15, 2026 -

Grand Prairie Ford responded

We are overjoyed to hear about your wonderful experience with us! It's fantastic to know that our team member provided such thorough explanations and demonstrated genuine passion for her work. Your recognition of the excellent service means so much to us. We truly appreciate customers like you who take the time to share positive feedback about their experience.

April 11, 2026

Great leadership, excellent customer service, clean bathrooms, good coffee bar, helpful parts department, and shiny floors More

by brigitte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Reeves
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Apr 14, 2026 -

Grand Prairie Ford responded

We are ecstatic to hear about your wonderful experience with our team and facilities. Your recognition of our leadership and the exceptional service provided by our team members truly means the world to us. We take great pride in maintaining a welcoming environment with clean facilities and thoughtful amenities like our coffee bar. It's fantastic to know that our parts department was able to assist you effectively and that you noticed the care we put into keeping our showroom pristine. Your kind words motivate us to continue delivering the high-quality experience that Grand Prairie Ford is known for. We appreciate you taking the time to share your positive feedback.

April 10, 2026

It was a great experience since the start I called and scheduled for a full synthetic oil change and I got scheduled for service the next day!Antonio contacted me and explained to me the price difference More

by Jesus452790
Recommend Dealer
Yes
Employees Worked With
Antonio great customer service
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Apr 13, 2026 -

Grand Prairie Ford responded

We are ecstatic to hear about your wonderful service experience with us! Your feedback about the quick scheduling for your synthetic oil change shows how much we value efficient customer service. We're particularly pleased that Antonio provided clear explanations about pricing and made the online payment process smooth and convenient for you. Thank you for recognizing the exceptional service you received - your satisfaction means everything to us!

April 10, 2026

Quick, precise professional service from drop off to pick up. Great communications along the way. Highly recommend GP Ford for all your automotive needs. More

by JONRJEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magdalino
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Apr 13, 2026 -

Grand Prairie Ford responded

We are excited to hear about your wonderful experience with our service team. Your feedback about the efficient and professional approach from start to finish truly means a lot to us. We're delighted that our communication throughout the process met your expectations and made your visit smooth. Thank you for recommending Grand Prairie Ford - we look forward to continuing to provide you with excellent automotive service in the future.

April 09, 2026

It was quick and professional. The option to drop off my truck early and have it delivered to my job wa top notch! More

by theshow21
Recommend Dealer
Yes
Employees Worked With
I think his name wa Josh
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Apr 13, 2026 -

Grand Prairie Ford responded

We are delighted to hear about your positive experience with our service team. Your comments about the quick and professional service truly mean a lot to us. The early drop-off option with delivery to your workplace is designed to make vehicle maintenance as convenient as possible for our customers, and we're thrilled it worked perfectly for your needs. Thank you for choosing Grand Prairie Ford and for taking the time to share your experience.

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