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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.6
2,628 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 2,628 reviews

May 16, 2026

I didn't have an appointment but Nelson was able to take care of me and provided excellent service. More

by ccwilliams12759
Recommend Dealer
Yes
Employees Worked With
Nelson Courtney
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May 16, 2026

They let me know what I needed done and completed all I came for. Great job More

by ABRIGHAM67
Recommend Dealer
Yes
Employees Worked With
Kimiah
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May 21, 2026 -

Grand Prairie Ford responded

Thank you for taking the time to share your experience. We are delighted to hear that our team effectively communicated the services you needed and successfully completed everything you came in for. Your satisfaction with the thoroughness of our work means a great deal to us. We appreciate your trust in our team and look forward to continuing to provide you with excellent service in the future.

May 16, 2026

Fast- easy transaction. Great experience and a great salesman This is my third truck that i have purchased here More

by Tdpampa0658
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph nevarez
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May 16, 2026

Having a vehicle in the shop is never fun. Santos kept us informed every step of the way. He was always prompt in returning our calls if he was on another call. Happy with the experience. More

by CBVON_2
Recommend Dealer
Yes
Employees Worked With
Santos
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May 21, 2026 -

Grand Prairie Ford responded

We are utterly delighted to hear about your positive experience with our service team. We understand that bringing your vehicle in for service can be stressful, and we're pleased that our communication made the process smoother for you. Having team members who keep customers well-informed throughout the entire process and respond quickly to calls is exactly what we strive for at Grand Prairie Ford. Your feedback about the excellent service you received means a great deal to us, and we're grateful you took the time to share your experience.

May 15, 2026

Scammers, deceptive, bait and switch tactics Took 2. 5 hours to do an oil change with an appointment and charged more than what I told over the phone and prior to beginning service More

by Tarif_hassan
Recommend Dealer
No
Employees Worked With
Bradley
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May 21, 2026 -

Grand Prairie Ford responded

We regret to hear that your service visit did not meet your expectations, and we understand how frustrating it can be when both wait times and final charges differ from what was discussed upfront. Transparency in our pricing and respect for our customers' time are things we take seriously, and we are sorry your experience left you feeling this way. We would welcome the opportunity to review the details of your visit. Please contact Victoria Courtney at 855-971-6306 so we can better understand what occurred.

May 15, 2026

If u guys want your vehicles actually fixed get with antonio best service adviser in there. More

by OSCARE1881425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio avalos
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May 20, 2026 -

Grand Prairie Ford responded

We are utterly delighted to hear about your positive experience with our service team. Your recommendation speaks volumes about the quality of vehicle repair work you received. It's wonderful to know that our service advisor provided you with exceptional assistance and helped ensure your vehicle was properly taken care of. We truly value customers like you who take the time to share their experiences and recognize outstanding service. Your feedback helps us continue delivering the reliable, professional automotive care that our community deserves.

May 15, 2026

Quick response and accurate report for the repairs I have no problem working with anyone involved at Grand Prairie ford for The last 5-10 years More

by juanalfaro465
Recommend Dealer
Yes
Employees Worked With
Anthony
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May 20, 2026 -

Grand Prairie Ford responded

Thank you for sharing your experience with us over these many years. Your loyalty and trust mean everything to us, and we truly value the relationship we have built together. It brings us great satisfaction to know that our team has consistently provided you with prompt service and thorough reporting for your vehicle repairs. Having customers like you who feel comfortable working with our entire team is exactly what we strive for at Grand Prairie Ford. We appreciate you taking the time to share your positive experience and look forward to continuing to serve you for many years to come.

May 15, 2026

Extremely good listener. Very knowledgeable and willing to take all the steps to create a new repeat customer. More

by suemainolfi
Recommend Dealer
Yes
Employees Worked With
Kristopher Barnhart
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May 20, 2026 -

Grand Prairie Ford responded

We are thrilled to hear about your outstanding experience with us! Your feedback about having someone who truly listens and demonstrates extensive knowledge means everything to our team. We're delighted that you felt we went above and beyond to ensure your satisfaction and build a lasting relationship with you. Creating that level of service where customers feel genuinely heard and supported is exactly what we strive for every day. Your recognition of our commitment to earning your future business is incredibly meaningful to us. We look forward to continuing to serve you with the same dedication and expertise in the future.

May 14, 2026

Great customer service from the time I arrived until the time my car was ready. More

by ep830
Recommend Dealer
Yes
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May 18, 2026 -

Grand Prairie Ford responded

Thank you for your wonderful feedback! We're thrilled that our team provided exceptional service from arrival to completion. Your experience reflects exactly what we strive for at Grand Prairie Ford, and we look forward to serving you again.

May 14, 2026

Great and good communication also gave me details what it need to fixed am happy abt this More

by kimmie6489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Courtney
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May 20, 2026 -

Grand Prairie Ford responded

We are glad to hear about your positive experience with our service team. Your feedback about the excellent communication and detailed explanations regarding the necessary repairs truly means a lot to us. We understand how important it is for our customers to feel informed throughout the service process, and we're delighted that our team was able to meet your expectations. Your satisfaction with the level of detail provided shows that our commitment to transparency and thorough communication is making a difference. We appreciate you taking the time to share your experience and look forward to continuing to serve you in the future.

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