Grand Motorcars

I called on a truck and made a deal over the phone on a Sunday. It was a good price I didn't even haggle. Put down a deposit on Sunday. Told them I would fly down Wed to pick it up. They call me Monday Sunday. It was a good price I didn't even haggle. Put down a deposit on Sunday. Told them I would fly down Wed to pick it up. They call me Monday to finalize the paperwork. I book a flight Tuesday and call them to let them know what time I will be there. They inform me that the truck sold to someone else. Tom (sales manager) starts off being rude until he realizes they screwed up. He promises me the exact same truck at the same price by end of business the next day. It never happens. After that he is rude again. Keeps being rude (hangs up on me at one point) until I ask for my deposit back and a reimbursement for plane ticket about 5 days later. Took them almost a week and 4 calls from me to actually get the refund for the deposit and never saw the reimbursement for the plane ticket. This place should not be in business. More

I had a bait-and-switch experience here. The car saw in the ad on the company's website and all the third-party sites was published at one rate. We negotiated as if that car existed and drove almost four h the ad on the company's website and all the third-party sites was published at one rate. We negotiated as if that car existed and drove almost four hours to the lot. That car had been sold two weeks prior and we were only notified a few minutes prior to arrival. Once arriving, we were told that car was sold, but they had similar models, which we found on the Carfax had all been purchased at the same time, same mileage, and probably the same price. However, we were told those would be $3,000 more than the advertised price we saw. We were also offered a version with more miles and frame damage, for yet still a higher price than publicly advertised for the car we came for. I gave the lot the benefit of the doubt and spoke to the manager to ask if they would honor the price. The still have this advertised price listed four weeks later and their website and multiple third-party websites. I am also receiving "price-cut" notifications from them. In addition, if you submit a price quote, it still says this unit is in and you get an email back that says it is available. Please do your research and get a contract on the price and VIN number before you arrive. This was a complete waste of our time and we were lied to several times. More

BUYER BEWARE!I bought two cars from this dealership, at BUYER BEWARE! I bought two cars from this dealership, at the same time, one for myself and the other for my mom. Both cars were sold to us without BUYER BEWARE! I bought two cars from this dealership, at the same time, one for myself and the other for my mom. Both cars were sold to us without the care of inspection. Mine needed an oil change on day 2 of having it and my mom's car needed two new tyres and a complete set of brakes. We took hers to the dealership and based on the seriousness of the condition we had to just pay the Huge brake bill! After spending thousands of dollars, we expected at a minimum that this place would have been honest enough to sell us cars that were in drivable condition for at least a month. They changed my oil but it required the inconvenience of me driving an hour to them and an hour home! Be extra cautious if you are a woman, you'll be lucky if you get a good vehicle and stuck in a rut if you don't. And if you're not careful they will conveniently forget to give you a service package but when you do get it, it only covers conventional oil, which most cars dont use today. If I could give ZERO stars I would. 0/10 Do not recommend, especially if you are a woman! More

Great customer service..Julie Womack was amazing!!! Highly recommend you see her. Felt very welcome. Very friendly and professional. Will definitely be back again. Must see Highly recommend you see her. Felt very welcome. Very friendly and professional. Will definitely be back again. Must see More

Very professional people. Very helpful people came in looking for a truck and was able to find the right truck for me. Highly recommend coming in for a truck. looking for a truck and was able to find the right truck for me. Highly recommend coming in for a truck. More

Great customer service from Julie! I didn't get much help from website, needed to be updated. The best way to know the car you are viewing online is actually on the lot is to call before coming out. Read the from website, needed to be updated. The best way to know the car you are viewing online is actually on the lot is to call before coming out. Read the carfax on the car and know the value. I purchased a 2018 Nissan Rogue with low miles, nice clean car. I didnt like the As Is clause you sign in paperwork..I think a car lot should stand behind any sell over $10,000 dol. 100%..So be prayerful in your selection. Yes I would Recommend Grand Motor cars to a friend. More

Thank you so much Julie and the Grand Team for getting me approved when other dealers couldn't enjoying my new ride thank you very much approved when other dealers couldn't enjoying my new ride thank you very much More

One star is too many for this dealership. Terrible customer service, won’t give you the information you request. Been waiting on drive out prices to be emailed to me for hours. After 2 phone calls and customer service, won’t give you the information you request. Been waiting on drive out prices to be emailed to me for hours. After 2 phone calls and being on hold for a total of 20 minutes or so still have not received the information. 10/10 would highly suggest going elsewhere. More

Avoid this dealership Once you buy a vehicle from this place be prepared to have problems getting anything done from them. I purchased my vehicle in February (it is now lat Once you buy a vehicle from this place be prepared to have problems getting anything done from them. I purchased my vehicle in February (it is now late June) and still have not received my license plate and the bank has still not received the title. My temporary tag expired in March, I called the dealership about it and was told they could not give out another one. Avoid this dealership. More

These guys are horrible and unprofessional. Don't waste your time with these crooks. They have all sorts of hidden dealer fees that they don't tell you about when you cut a deal. Take forever Don't waste your time with these crooks. They have all sorts of hidden dealer fees that they don't tell you about when you cut a deal. Take forever to call you back and are sloppy. More