Grand Motorcars

This is an updated review. After posting my original review Grand Motorcars did reach out to my son and ultimately worked out a deal on the 2015 Dodge Durango that he was ultimately happy with and to be review Grand Motorcars did reach out to my son and ultimately worked out a deal on the 2015 Dodge Durango that he was ultimately happy with and to be fair the sales team was excellent (D. Mann) and very professional! The facilities are clean and comfortable and they have plenty of cars to suit almost any desire. After the deal was completed the Finance Manager spoke with me briefly and asked that I consider changing my review in light of their efforts. However, I asked her if she felt anything I wrote was not factual, and she really had no response. A negative review should not be the reason to do right. Just do right as your practice as it's the "right thing to do". So after speaking with my son and thinking about it over the weekend. My view of this dealership will not change much with the exception of the complements noted above. This dealership has great potential to be outstanding and even greater potential to be a problem to customers that are unaware. The different listings with different prices on various websites are a problem. They might not accept offers/deposits for the listed price just in case that someone else is willing to come in and pay more than the list price even if they have communicated a deal already. However, it's my understanding this is a common practice at Grand Motorcars. Thus the public needs to know this is how Grand Motorcars management wants to do business until hopefully, they decide it's not a good business practice or until customers stand up and say they have had enough. So my review still suggests that customers run, speed away, or better yet, don't buy from this dealership. But If you still must do business with them, check for their listing on multiples sites to determine the lowest price listed for the car you are interested in, print or screenshot the ad and bring it with you, get your deal in writing, check for bullcrap fees and push back, have the car inspected (while most cars I saw were nice they do miss things while trying to maximize profits) Don't fall for the dealer prep fees The Dodge my son purchased needed a new radiator hose and technically a new battery yet they wanted to charge a $1400 prep fee. ________________________________________________________________ Original Review: I visited the dealership today 10/12/2021 to look at a 2015 Dodge Durango for my son who lives out of state. My son had been looking at the car for a few days and told me if it checks out he would put down a deposit and travel down to purchase the car. He spoke with Mr. D. Mann and made the arrangements. The car looked good, drove good and was clean. We only noted that there was only one key and recommended the replacement of a radiator hose that looked worn. When my son called to finalize the price the dealer included over $1400 in dealer prep fees and a $699 document fee. Ridiculous!!!! Then after agreeing to take a holding deposit previously, while he made arrangements to fly down to finalize the purchase they then told my son they would not take his deposit just in case someone else comes in to buy the car at a higher price while he is traveling. SMH! Hello!!! Grand Motorcars.......why would he travel without the car being on a cash hold........dealerships like this want to play games, hide additional cost, only take deposits to hold cars only when it suits them to do so. I would not recommend this dealership. The Grand Motors leadership is not true to their word, not transparent, and thus can't be trusted. More

Worst car buying experience i have had in 40 years. Totally dishonest and not truthful about the details of the car. I find broken things daily on my car and cant get anyone to call me back. STAY AWAY Totally dishonest and not truthful about the details of the car. I find broken things daily on my car and cant get anyone to call me back. STAY AWAY !!!!!!!!!! More

If I could provide a Zero I absolutely would. This company does not stand by their word, lacks simple professionalism or customer service. I would not recommend this dealership. I tried to get this is company does not stand by their word, lacks simple professionalism or customer service. I would not recommend this dealership. I tried to get this issue rectified and was refused to even speak with anyone besides someone named “David” who claims he was the manager without a name tag, card, or any identification confirming this title. Additionally, this individual claiming to be the manager didn’t know who the owner was, Corporate office, or essentially who pays the bills. I sense a very shady business and would encourage everyone to stay far away from this business, company, or whatever they classify themselves as given no one in the location seemed to know who they worked for. More

Dishonest!!! They lied to us about the car they sold us! Told us that they had done full inspection and replaced brakes. 3 weeks after buying car we are now looking at thousands of dollars in repairs. Plus Told us that they had done full inspection and replaced brakes. 3 weeks after buying car we are now looking at thousands of dollars in repairs. Plus brakes are medal on medal! Don’t make same mistake we did and trust what they tell you! More

I will never purchase from this dealership anymore. We was told that the vehicle was clean and no problems was wrong with it. Within a day or two the car started making a very LOUD noise. It had to be imm was told that the vehicle was clean and no problems was wrong with it. Within a day or two the car started making a very LOUD noise. It had to be immediately repaired and we found out upon a professional inspection that there was some issues with paint run offs in several locations on the car..which suggests that it was an attempt to repair the car due to damages and there was different color paint, along with damaged bumper. Damaged wheel bearings etc.. this dealership we believe intentionally failed to disclose that the car had been damaged. The dealership refused to cooperate once we contacted them to rectify the problem. Buyer’s Beware!!! More

Purchased a car two months ago and I cannot get a tag, and the temporary tag expired. And I was denied a new temporary tag and the temporary tag expired. And I was denied a new temporary tag More

Nobody there wanted to push us to buy. Laid back experience experience More

These people are the RUDEST, deceitful, most unhelpful ever. We purchased a car on 4/28 and it took them until JUNE to send in our payoff for our trade in vehicle. We even had to pay an extra month's loa ever. We purchased a car on 4/28 and it took them until JUNE to send in our payoff for our trade in vehicle. We even had to pay an extra month's loan, out of fear of them tarnishing our credit being that they took so long to take care of it. Then the licensing & registration for the new vehicle was supposed to be taken care of by them as well. I called numerous times to follow up, and was advised that all was being taken care of and not to worry. 3 days before the temp plate was about to expire I called again and spoke with them to find out when they applied for the permanent plate. Aurora advised that she sent in the paperwork back in May, but being that THEY never had an emissions test done on the vehicle before they sold it to us, a plate could not be issued. I asked why they never contacted us to let us know and she told me with an attitude, "that's not my department". So we had to rush with 2 business days to spare and get the emissions test done and apply for the plate/registration ourselves. May I also add, that the car was sold and handed over to us with wheel locks on the tires, no lock key was provided......AND 2 OF THE TIRES WERE MISSING LUG NUTS. Right after noticing we had to bring the car into our mechanic and have him break the wheel lock off, replace them, and the MISSING LUG NUTS. We have purchased many cars over the years and have never had an experience like this. We will definitely stick to the dealership we normally frequent as we know they can be trusted. We only went to this one because they were the only one with this specific vehicle for sale. I wish I had done my homework before this purchase and we have definitely learned a hard & valuable lesson. Please don't mistake this review as being written by a disgruntled customer, their practice is far from fair. Buyer beware. And if I can help one person from going through what we have, I have paid it forward. More

I bought a car at this dealership 5/26/2021 and was very happy with the experience. I don’t know why the place has gotten so many bad reviews. Sherard Reddick was very helpful, polite, and professional. Nic happy with the experience. I don’t know why the place has gotten so many bad reviews. Sherard Reddick was very helpful, polite, and professional. Nicole Bradley was working her very first day in the financial department and made the transaction easy. The price was fair, the people friendly and knowledgeable, and the service was attentive. More

DO NOT SPEND YOUR MONEY HERE!!!This place is horrible. DO NOT SPEND YOUR MONEY HERE!!! This place is horrible. They have a special going on that if you review them good, you had a 2 year oil change. This DO NOT SPEND YOUR MONEY HERE!!! This place is horrible. They have a special going on that if you review them good, you had a 2 year oil change. This is the ONLY REASON they are getting stars!!! They will sell you a car that needs repairs and try to hide it!!! Once you find out they give you the run around and will never fix it!! Danny and the customer service department are disrespectful and unskilled. So many customers are having issues getting their vehicles fixed After they have been sold to them. Buyer BEWARE!!! GO SOMEWHERE ELSE More