Grand Motorcars

DO NOT BUY HERE! !! THEY LIE ABOUT THE CAR FAX AND THEN KEEP YOUR DEPOSIT. I purchased a car on 4/7/22 my sales person name was mackenzie she’s was as sweet as she cou !! THEY LIE ABOUT THE CAR FAX AND THEN KEEP YOUR DEPOSIT. I purchased a car on 4/7/22 my sales person name was mackenzie she’s was as sweet as she could be but management suck. Let me start by saying the car was ok at first sight after taking it home I noticed it was nasty on the in side, the back tire rotten, mileage was fabricated, they don’t have any Ford floor mats, I was told they would just go get them from another Ford on the premises but after my purchase she told me the car was no longer on the lot so I was left with one floor mat on the driver side that was already raggedy . I was told that the carfax on the grey 2018 Ford Fusion hybrid was clean with no accidents. Once I got it home I noticed on 4/11/22 there was a Ford collision sticker located on the door by the vin. I called Ford collision center and they confirmed that the car was in there shop May of 2018 and had work done on it due to an accident. I called and spoke with the most unprofessional “manager” name Travis. He told me that it’s not their fault and they are not responsible I would have to contact Carfax. I told him I will come on 2/12/22 on my day off to return the vehicle and he told me that I’m going to bring it today if not they was filing a stolen report on the vehicle. And that’s when everything went left. I did not appreciate him threatening me. TRAVIS IS THE SAME PERSON THAT TRIED TO FORCE me to get a warranty on paint and etc that was $1999.95. When I asked for him to removed it he stated that he couldn’t because it was something they put on the car when they first come in. My fiancé had to let him no again that we didn’t want the warranty and he denied to take it off three times until my fiancé said we not buying the car unless they take it off and that’s when he removed it. I get a call from another manager named Ron and he told me that if I bring the car today that he will give me my money back from the deposit which was $500. He did let me know that he got off at 6:00 PM and another manager will help me which he did not. He gave me a paper that I know i didn’t sign and it wasn’t given to me with my originally contract. They tell me I have to pay fees for $100 a day from purchase plus $2.95 per mile due to them breaching the contract by lie’n about the carfaxSo now I have to file a claim against them for my $500 dollars and more. Once again DO NOT BUY FROM HERE. More

I bought a 2017 Q 50 with a premium extended warranty and when I took it into Infiniti they told me that my turbos weren’t working the motor was sludged out and they are not covering repairs. I have all my p when I took it into Infiniti they told me that my turbos weren’t working the motor was sludged out and they are not covering repairs. I have all my paperwork for all of my maintenance that was done on time and kept up with the year that I had the car. Grand motor told me to bring my car back and left me with a Chevrolet until they figure something out. I did not go in there and buy a luxury vehicle to drive around in a piece of crap Chevrolet loaner from them and be without my car for almost 2 weeks and then it’s going to be indefinite because I don’t know how long they’re going to have my car. I have all my paperwork for all of my maintenance that was done on time and kept up with the year that I had the car. Do not go in here and buy a car from them and think that you are safe because you bought an extended warranty that covers even your motor because their warranty company will deny your claim. RUN!! I have given the dealership two weeks and they have done nothing for me and now I have filed a claim with the attorney General‘s office. Do not buy a car or warranty. Both will be useless. More

I asked for someone to contact me. It took 2 days. She said she would give me a video of the car that day. Nothing. I called back the second day. She apologized again. Promised the next day. Nothing. i ca said she would give me a video of the car that day. Nothing. I called back the second day. She apologized again. Promised the next day. Nothing. i called. No response. Horrible customer service. I gave it a 1 star only because there were no 0 stars. More

Place is a joke sold me an unsafe car I told them I didn't want it after driveing it home I came back the next day told them it had problems . They said they would fix it. Car sat at there lot for 2 we didn't want it after driveing it home I came back the next day told them it had problems . They said they would fix it. Car sat at there lot for 2 weeks and they called me and told me it was fixed. The service manager told me himself no one looked at the car. Needless to say I haven't ÷ven made my first payment and it's gonna cost me $6000.⁰⁰ just to make it safe that's not even includeing everything else wrong with the car. Place needs shut down doing hard working people like this . I'm not the first person they have bent over . It's a common practice at grand motors More

Price changed after visit..zero customer service. But lady was polite enough…showroom was big lady was polite enough…showroom was big More

Please listen and learn from our mistake! DO NOT BUY A CAR FROM THESE SHADY PEOPLE! Read the reviews! Not the Google ones, because they make you give them a good review on there and give you a free oil ch CAR FROM THESE SHADY PEOPLE! Read the reviews! Not the Google ones, because they make you give them a good review on there and give you a free oil change. The cars are not serviced before sale and when you ask for basic repairs, they don't do anything. Kept our car for a week and didn't did any work they promised. Unsafe car!!! More

This is an updated review. After posting my original review Grand Motorcars did reach out to my son and ultimately worked out a deal on the 2015 Dodge Durango that he was ultimately happy with and to be review Grand Motorcars did reach out to my son and ultimately worked out a deal on the 2015 Dodge Durango that he was ultimately happy with and to be fair the sales team was excellent (D. Mann) and very professional! The facilities are clean and comfortable and they have plenty of cars to suit almost any desire. After the deal was completed the Finance Manager spoke with me briefly and asked that I consider changing my review in light of their efforts. However, I asked her if she felt anything I wrote was not factual, and she really had no response. A negative review should not be the reason to do right. Just do right as your practice as it's the "right thing to do". So after speaking with my son and thinking about it over the weekend. My view of this dealership will not change much with the exception of the complements noted above. This dealership has great potential to be outstanding and even greater potential to be a problem to customers that are unaware. The different listings with different prices on various websites are a problem. They might not accept offers/deposits for the listed price just in case that someone else is willing to come in and pay more than the list price even if they have communicated a deal already. However, it's my understanding this is a common practice at Grand Motorcars. Thus the public needs to know this is how Grand Motorcars management wants to do business until hopefully, they decide it's not a good business practice or until customers stand up and say they have had enough. So my review still suggests that customers run, speed away, or better yet, don't buy from this dealership. But If you still must do business with them, check for their listing on multiples sites to determine the lowest price listed for the car you are interested in, print or screenshot the ad and bring it with you, get your deal in writing, check for bullcrap fees and push back, have the car inspected (while most cars I saw were nice they do miss things while trying to maximize profits) Don't fall for the dealer prep fees The Dodge my son purchased needed a new radiator hose and technically a new battery yet they wanted to charge a $1400 prep fee. ________________________________________________________________ Original Review: I visited the dealership today 10/12/2021 to look at a 2015 Dodge Durango for my son who lives out of state. My son had been looking at the car for a few days and told me if it checks out he would put down a deposit and travel down to purchase the car. He spoke with Mr. D. Mann and made the arrangements. The car looked good, drove good and was clean. We only noted that there was only one key and recommended the replacement of a radiator hose that looked worn. When my son called to finalize the price the dealer included over $1400 in dealer prep fees and a $699 document fee. Ridiculous!!!! Then after agreeing to take a holding deposit previously, while he made arrangements to fly down to finalize the purchase they then told my son they would not take his deposit just in case someone else comes in to buy the car at a higher price while he is traveling. SMH! Hello!!! Grand Motorcars.......why would he travel without the car being on a cash hold........dealerships like this want to play games, hide additional cost, only take deposits to hold cars only when it suits them to do so. I would not recommend this dealership. The Grand Motors leadership is not true to their word, not transparent, and thus can't be trusted. More

Worst car buying experience i have had in 40 years. Totally dishonest and not truthful about the details of the car. I find broken things daily on my car and cant get anyone to call me back. STAY AWAY Totally dishonest and not truthful about the details of the car. I find broken things daily on my car and cant get anyone to call me back. STAY AWAY !!!!!!!!!! More

If I could provide a Zero I absolutely would. This company does not stand by their word, lacks simple professionalism or customer service. I would not recommend this dealership. I tried to get this is company does not stand by their word, lacks simple professionalism or customer service. I would not recommend this dealership. I tried to get this issue rectified and was refused to even speak with anyone besides someone named “David” who claims he was the manager without a name tag, card, or any identification confirming this title. Additionally, this individual claiming to be the manager didn’t know who the owner was, Corporate office, or essentially who pays the bills. I sense a very shady business and would encourage everyone to stay far away from this business, company, or whatever they classify themselves as given no one in the location seemed to know who they worked for. More

Dishonest!!! They lied to us about the car they sold us! Told us that they had done full inspection and replaced brakes. 3 weeks after buying car we are now looking at thousands of dollars in repairs. Plus Told us that they had done full inspection and replaced brakes. 3 weeks after buying car we are now looking at thousands of dollars in repairs. Plus brakes are medal on medal! Don’t make same mistake we did and trust what they tell you! More