Grand Motorcars

LITERALLY Round Peg Square Hole People These are the type of car salesmen that they warn you about. I did my research prior to coming here so I knew what I wanted. Julie, the salesperson, w These are the type of car salesmen that they warn you about. I did my research prior to coming here so I knew what I wanted. Julie, the salesperson, was nice and accommodating but that’s about where the pleasant experience ended. As she was doing the final sell, I noted that the tires were bald, the rear running boards didn’t appear to work and the 120V power outlet was missing in the back console. She said they’d be fixed and not to worry. I come back the next day to pick up the truck and the tires were replaced, that was it. She said they’d order the part for the 120V and the running boards would get fixed the same day. When I was driving it back, I realized it was still in 4X4 mode so I took it off, only to hear this grinding noise when I accelerated. I called and told Julie immediately and after asking if I bought the warranty (uh oh) she said they’d look at it when I brought it back. Weeks go by, I call every couple of days to see if they ordered my parts. Alazar, the service manager, was nearly impossible to reach and returned my phone call 1 out of 15 (not exaggerating). Half the people who answered the phone didn’t even know they HAD a service department. The part was shipped to ME for some reason and was the cigarette power adapter, not the 120V. They had the (circular) part (for the square hole) sent to their office and then they shipped it to me, like I was going to install it. So I called service and told them they ordered the wrong part. Weeks later, same thing, sent it to me for some stupid reason. They told me when I first purchased the vehicle that the tag would be mailed to me. The temporary tag expired and when I tried to get it renewed at the tag office, they said the emissions weren’t current on it. When I go back to the dealership to get the 120V installed, I included a list of things that needed to be checked out that weren’t working since day 1 (the rear running boards, tires groaning past a certain turn radius, the emissions, the 120V, heated seats and that grinding noise). I even brought it in on a day they said they had nothing going on. TWO WEEKS LATER, after many unreturned phone calls, I was told it was ready. When I got there, Alazar when through all the things I had given him to check on. Out of all of them, they fixed the power outlet and the emissions. Two weeks to do something that should have taken an hour, tops. I didn’t think they’d want to fix any of the other problems, but the rear running boards were contingent upon me buying the thing. They said it wasn’t in the notes and they couldn’t honor it. I talked to Julie, who sounded very apologetic (about the running boards anyways) and said they had a massive overhaul of management and she’d look for the paperwork that promised me that much. It’s been a week and no return phone call. I’ve had their number on speed dial because of their lack of communication but I’m done with it now, I’m too tired to babysit these people. I own a business and will undoubtedly need more trucks in the future but I’ll be damned if I ever purchase from these people again. More

Julie customer satisfaction report created by Richard m. Vie Julie was very professional in dealing with my son and I. she was fast and to the point with paperwork, and efficient in being the midle woman betwe Julie was very professional in dealing with my son and I. she was fast and to the point with paperwork, and efficient in being the midle woman between me the customer an d upper management. You should keep her happy, she is a good salesperson More

Rude people they do not know got to speak to people I hate this dealership they steal money try and lie about prices would not recommend they made me come over a hour drive just to tell me they can’t a I hate this dealership they steal money try and lie about prices would not recommend they made me come over a hour drive just to tell me they can’t anymore TWICE!!! More

Super Duper Let me first thanks Susan she was a great help on me getting the car that I wanted. Thanks Susan. I will return for my next vehicle Let me first thanks Susan she was a great help on me getting the car that I wanted. Thanks Susan. I will return for my next vehicle More

The best dealership ever!!!!!!! My husband had no credit and couldn’t get approved anywhere but Susan was the best. Not only did she help us we got the car that we wanted..... My husband had no credit and couldn’t get approved anywhere but Susan was the best. Not only did she help us we got the car that we wanted..... More

Bait and switch I drove hundreds of miles to buy a car based on a price given and arrived to discover the price had been raised $700. Don’t travel any distance based I drove hundreds of miles to buy a car based on a price given and arrived to discover the price had been raised $700. Don’t travel any distance based on a verbal agreement with them. More

Jose is Awesome Jose worked hard to help us find the best deal for our financial situation. He went above and beyond to make sure our needs were met and helped us re Jose worked hard to help us find the best deal for our financial situation. He went above and beyond to make sure our needs were met and helped us reach our goal for a new car. More

COMPANY SUCKS THIS COMPANY SELLS CARS THAT HAS SALVAGE TITLES AND BUYBACKS UNDISCLOSED.. MIKE WALLY AND NATLIAN CARR WAS THE BEST THING ABOUT THIS COMPANY..PLEASE THIS COMPANY SELLS CARS THAT HAS SALVAGE TITLES AND BUYBACKS UNDISCLOSED.. MIKE WALLY AND NATLIAN CARR WAS THE BEST THING ABOUT THIS COMPANY..PLEASE STAY AWAY More

still on site. A month after they told me the car I wanted was sold, it's still on their site for sale. They even have a review (which I called fake, so they would n A month after they told me the car I wanted was sold, it's still on their site for sale. They even have a review (which I called fake, so they would not post my review of dealership until I removed remarks stating that the review was fake.) About the car being sold to someone in Florida but now a month later they still have the car on their site for sale. How can that be? The review talks about how awesome they are, okay. The car that I wanted 2015 BMW 650i xdrive. No it's not another one it's the exact same car and pictures and price. Wait it's an over site they just forgot to take it down after a month. I am really tried of this car showing up on my dashboard as available when it "not" or are they trying to bait and switch, show you something they don't have to get you in the store. More

Thank You! I purchased a used car from Grand Motorcars on 11/29/18 and I must admit it was a great experience. The entire staff was very friendly but I was to ta I purchased a used car from Grand Motorcars on 11/29/18 and I must admit it was a great experience. The entire staff was very friendly but I was to take time to single out Janice Curry. Janice was patient as she worked with me and provided answers to all of my questions/concerns. She certainly made my buying experience very pleasurable. I’m excited to drive away in my new used car. I’ll be back to purchase my next vehicle. Thank you! More